Crystal McKendrick

Employability Coach and Trainer at Younity Community Services
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Contact Information
us****@****om
(386) 825-5501
Location
Brisbane, Queensland, Australia, AU
Skills

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Credentials

  • Standard First Aid, CPR and AED
    Inscope Training (RTO 40926)
    Feb, 2022
    - Nov, 2024

Experience

  • Younity Community Services
    • Non-profit Organizations
    • 1 - 100 Employee
    • Employability Coach and Trainer
      • Jan 2022 - Present

      Encourage and empower jobseekers to take actionable steps towards study or employment through individualised one-on-one coaching and tailored group training. Plan, develop and deliver tailored mindset and employability-related training to diverse group cohorts of jobseekers. Facilitate personal and professional development activities for jobseekers to overcome mindset-related barriers to employment or further studies. Encourage and empower jobseekers to take actionable steps towards study or employment through individualised one-on-one coaching and tailored group training. Plan, develop and deliver tailored mindset and employability-related training to diverse group cohorts of jobseekers. Facilitate personal and professional development activities for jobseekers to overcome mindset-related barriers to employment or further studies.

  • East Coast Apprenticeships
    • Australia
    • Human Resources Services
    • 1 - 100 Employee
    • Program Coordinator
      • Jun 2021 - Dec 2021

      Coordinate the delivery of a $1.6M suite of pre-vocational programs underpinned by East Coast Apprenticeships’ Enhanced Pathways Model. Market and recruit program participants for several programs through a robust recruitment process which includes phone screening, information sessions, interviews and psychometric assessments. Facilitate Information Sessions, Wellness and Self Care, and Workplace Preparation Workshops for each program intake. Provide support and mentorship to four (4) other Group Training Organisations in the implementation of East Coast Apprenticeships’ Enhanced Pathways Program Model.

  • Local Jobs Program - Queensland
    • Australia
    • Government Administration
    • 1 - 100 Employee
    • Support Officer - Sunshine Coast and Wide Bay Local Jobs Program
      • Feb 2021 - Jun 2021

      Connect, engage and liaise with employers, registered training organisations, group training organisations and jobactive providers to identify opportunities to address unemployment within the Wide Bay Burnett and Sunshine Coast employment region. Coordinate stakeholder roundtables to support the delivery of pre-employment programs, careers and job fairs, and projects funded by the Local Recovery Fund. Provide secretariat support for the Wide Bay Burnett and Sunshine Coast Local Jobs Taskforce.

  • The Smith Family
    • Non-profit Organizations
    • 700 & Above Employee
    • Policy and Program Analyst
      • Jan 2020 - Feb 2021

      Developed the Program Outcomes Data Requirements resource which served as a central source of truth for Outcome Based Accountabilities and Program Quality Indicators evaluation methodologies and review history. Monitor, report, evaluate and strategically influence and improve a suite of career learning and transitions support programs, to ensure they continue to provide positive outcomes for children and young people. Provide advice relating to program policy, ethics, design, review, outcomes measurement and evaluation etc. Build rapport and manage relationships virtually and face-to-face, with many stakeholders across Australia.

  • Department of State Development, Infrastructure, Local Government and Planning
    • Australia
    • Government Administration
    • 700 & Above Employee
    • Senior Project Officer
      • Aug 2019 - Jan 2020

      Develop a project plan and multi-staged engagement strategy to align programs of work across the agency with Regional Strategy's regional economic development approach. Coordinate and collate background research for Senior and Executive Leader meetings as part of the engagement strategy.Compile and analyse information gained from meetings to inform further actions to include in project plan and engagement strategy.

    • Policy Officer
      • Feb 2019 - Jan 2020

      Support the planning and development of a strategic regional economic development approach through:Scheduling cross-divisional team meetings to discuss project development, key objectives and resolve issues.Creating and disseminating meeting agendas, resources, summary notes and actions from internal and external meetings. Fostering and sustaining positive relationships with internal and external stakeholders to effectively nurture collaboration, understanding, engagement and buy-in to the strategic regional economic development approach. Developing, reviewing or editing key project documents including Project Process Maps, Opportunities Assessment Framework, Terms of References, Project Plans and Policy Frameworks.Support the strategic direction of the business group through participating in working groups and contributing to the development of a team values charter, learning and development plan and a rewards and recognition program.

  • Queensland Government
    • Australia
    • Government Administration
    • 700 & Above Employee
    • Policy Futures Policy Officer
      • Aug 2017 - Jan 2020

      Policy Futures is a leadership-development focused graduate program coordinated by the Department of the Premier and Cabinet. Policy Futures develops high-performing, outcomes-focused public policy professionals by providing graduates with the opportunity to work across a range of diverse and complex policy environments. The 2018/19 program received over 1090 applications and through a multi-staged recruitment process and I was one of 35 successful applicants to be offered employment through the Policy Futures Graduate Program. Through this program, I have had the opportunity to rotate through the Public Service Commission (through early recruitment into the program), Jobs Queensland, Department of the Premier and Cabinet and the Department of State Development, Manufacturing, Infrastructure and Planning.

  • Department of the Premier and Cabinet (Queensland)
    • Australia
    • Government Administration
    • 200 - 300 Employee
    • Policy Officer
      • Aug 2018 - Feb 2019

      Key Achievement: Demonstrated strong policy analysis and written communication skills through developing quality and timely advice that was utilised to advise the Premier on various and complex matters relating to the Justice and Attorney-General portfolio, including alcohol-fuelled violence and sentencing for child homicide. Assisted with delivery of Cabinet process through providing cabinet submission advice and preparing and developing various briefs, cabinet submissions and other documents ready to be progressed. Engaged and consulted with stakeholders for the development of accurate and well-informed advice and correspondence. Provided project support for the implementation of recommendations resulting from the Royal Commission into Institutional Child Sexual Abuse.

  • Jobs Queensland
    • Australia
    • Public Policy Offices
    • 1 - 100 Employee
    • Policy Officer
      • Feb 2018 - Aug 2018

      Key Achievement: Demonstrated strong time-management, collaboration and project management skills through co-leading the development of A Workforce Report and Action Plan for Ipswich Manufacturing and its delivery to the Minister for Employment, Small Business and Training by end of June 2018. This report was publicly launched November 2018. Applied research, issue and gap analysis skills to conduct a literature review of over 150 submissions made to the Select Committee on the Future of Work and Workers to identify key themes impacting employees, employers, peak bodies, industries and sectors in relation to the Future of Work. Developed an understanding of workforce development and the Vocational Education and Training sector through undertaking various research and review related tasks for other projects across teams.

  • Queensland Public Service Commission
    • Australia
    • Government Administration
    • 1 - 100 Employee
    • Policy Officer
      • Aug 2017 - Jan 2018

      Key Achievement: Demonstrated strong strategic stakeholder engagement and facilitation skills through engaging and facilitating knowledge-sharing activities between state agency representatives to implement a principles-based strategy to employ more young people in the Queensland public sector. This resulted in over 25 trainees employed across three state agencies, including one trainee in the Public Service Commission. Applied coordination and analysis skills to understand industrial relations and contract management requirements to undertake a procurement process to employ a trainee through a Group Training Organisation. Developed a suite of resources based on stakeholder feedback and experience gained through the Group Training Organisation procurement process to provide agencies with youth employment related information.

  • Department of Energy and Public Works (Queensland)
    • Australia
    • Government Administration
    • 400 - 500 Employee
    • Workplace Health and Safety Support Officer
      • Mar 2017 - Aug 2017

      Key Achievement: Strategically engaged with stakeholders to assist with the coordination and delivery of the whole-of-department’s White Ribbon Accreditation and Domestic and Family Violence Training for Managers and Supervisors across all metropolitan and regional service centres and depots. Applied data-entry and project support skills to coordinate and deliver key health initiatives across whole-of-department. Key Achievement: Strategically engaged with stakeholders to assist with the coordination and delivery of the whole-of-department’s White Ribbon Accreditation and Domestic and Family Violence Training for Managers and Supervisors across all metropolitan and regional service centres and depots. Applied data-entry and project support skills to coordinate and deliver key health initiatives across whole-of-department.

  • Teach For Australia
    • Australia
    • Education Management
    • 100 - 200 Employee
    • Campus Brand Ambassador
      • Jan 2016 - May 2016

      Key Achievement: Achieved a 475% increase in applications from Queensland University of Technology students for round 1, 2016 in comparison to round 1, 2015. Demonstrated commitment to the values and vision of Teach For Australia via demonstrating passion for breaking the educational disadvantage cycle within Australia. Planned, organised and implemented brand awareness strategies, events, pitches and marketing material distribution. Actively liaised with various key faculty members, student leaders and stakeholders in order to build successful partnerships to build brand awareness and support.

  • IGA
    • France
    • Software Development
    • 700 & Above Employee
    • Customer Service Supervisor and Assistant
      • Jul 2012 - Oct 2014

      • Flexible and adaptable to a readily changing environment. • Training, development and supervision of staff. • Utilise conflict resolution skills to diffuse customer concerns. • Provide high quality customer service. • Identify the needs of customers and provide assistance accordingly. • Ability to complete duties in an efficient and timely manner. • Respond to customer complaints or enquiries by referring to appropriate person. • Demonstrated ability to work autonomously with little supervision. • Demonstrated ability to work cohesively within a team environment. • Identify needs of other staff members and provided assistance accordingly.

Education

  • The Life Coaching College
    Diploma Life Coaching
    2021 -
  • Queensland University of Technology
    Bachelor’s Degree, Human Services, General
    2013 - 2016
  • Australian College of Applied Psychology
    Diploma, Counselling
    2012 - 2013
  • Sunshine Coast Institute of TAFE
    Certificate III, Business Administration
    2011 - 2011

Community

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