Senior Manager, Eastern Canada Operations

• Oct 2021 - Present

-Oversee the daily workflow of the operations and provide a safe, supportive work environment-Implement a continuous improvement plan and culture to ensure the company has the capability to meet growth opportunities as well as all business requirements and objectives competitively-Attract, develop, and retain associates according to necessary staffing levels and coordinate the work of all operations-Collaborate with executive leadership to develop and meet company goals while supplying expertise and guidance on operational projects and systems-Establish, communicate, and implement operations-related policies, practices and standards to ensure effective and consistent support and execution-Manage and ensure compliance with all budgetary goals, consistently looking for opportunities to improve sales and profits with the SMT-Manage complex contract and pricing negotiations with Owner Operators/employees and clients in conjunction with the other SMT functional leaders-Institute initiatives which will enhance current client relationships and service levels; Build strong client relationships, conducts business plan reviews, and drives account retention with Sales. Show less

Logistics Site Manager

• Jun 2021 - Oct 2021

-Responsible for planning, coordinating, and monitoring logistics operations throughout Quebec. -Overlook and manage responsibilities of the execution of logistics coordinators. -Strategically plan and manage logistics, transportation and customer services-Keep track of QOS, On time delivery, transport costs and efficiency of delivery teams-Resolve any arising problems or complaints-Manage Claims-Maintain metrics and analyze data to assess performance and implement improvements. Show less

District Manager for Montreal and Ottawa

• Oct 2020 - Jun 2021

-Overseeing multiple stores’ logistical operations and customer service. -Foster and maintain courteous and professional relationships with our retailers and logistics providers. -Tracking & reporting key statistics. -Maintaining a safe physical environment for everyone and assuring continuous coaching on Health and Safety standards. -Overseeing multiple stores’ logistical operations and customer service. -Foster and maintain courteous and professional relationships with our retailers and logistics providers. -Tracking & reporting key statistics. -Maintaining a safe physical environment for everyone and assuring continuous coaching on Health and Safety standards.

Customer Service and Operations Manager

• Feb 2019 - Sep 2020

-Manages in-store operations, which includes customer service, planning of store recruitment, interviewing, hiring, training and Associate development. -Oversees the efficient operation of key areas such as service areas (frontline, fitting rooms and jewellery) and maintenance functions, cash office, markdowns, store/associate file administration and scheduling functions.___________________________________________-Gère les opérations en magasin, ce qui comprend le service à la clientèle, la planification du recrutement en magasin, les entrevues, l'embauche, la formation et le développement des associés. -Supervise le fonctionnement efficace des zones clés telles que les zones de service (comptoir des caisses, salles d'essayage et comptoir des bijoux) et les fonctions de maintenance, la caisse, les démarques, l'administration des dossiers du magasin / associé et les fonctions de planification. Show less

Merchandise Manager

• Feb 2018 - Jan 2019

-Overlook merchandising practices on the sales floor and making sure all procedures are being executed properly. -Upkeep Health and Safety standards -Responsible for warehouse team and ensuring all procedures from the Door to Floor process are being followed.

General Manager

• Sep 2017 - Feb 2018

-Successfully hired 75 team members along with five department managers and managed a Grand Opening for January 1st, 2018. -Oversaw all managers on duty and day-to-day operational functions, as well as all programs, promotions and business development activities. -Ensured a safe operating environment for the team and guests, and consistently improving guest experiences and operational efficiency ____________________________________ -J’ai embauché avec succès 75 membres d’équipe ainsi que 5 gérants de département et géré une Grande Ouverture le 1er janvier 2018. -Supervisé tous les dirigeants en devoir et les fonctions opérationnelles quotidiennes, ainsi que tous les programmes, promotions et activités de développement des affaires. -Assurer un environnement opérationnel sécuritaire pour l'équipe et les invités, et améliorer constamment l'expérience des clients et l'efficacité opérationnelle. Show less

Store Manager

• May 2013 - Aug 2017

-Responsible for the daily operations of the store, motivating my team of up to 70 associates and driving sales.-Collaborated in the inauguration of the store and the hiring of all the associates on my team.-Performed annual performance and salary reviews, prepared payroll, managed schedules based on employee strengths and peak periods, lead weekly management meetings to discuss goals and timelines.-Built partnerships with schools, day camps, churches and event planners in the community.-Built customer loyalty through exceptional customer service and an engaging in-store experience____________________________________-Responsable des opérations quotidiennes du magasin, motivant mon équipe de 70 associés incluant 5 gérant(e)s de département et générant des ventes.-Collaboré à l'inauguration-ouverture du magasin et à l'embauche de tous les associés de mon magasin. -Donner des évaluations annuelles sur la performance de l'équipe de gestion et employés, finalisation de la paie, les horaires gérés en fonction des points forts des employés et des périodes de pointe, organisé des réunions hebdomadaires de gestion pour discuter des objectifs et des échéanciers. -Des partenariats établis avec des écoles, camps de jour, églises, planificateurs d'événements et les propriétaires d'entreprise dans la communauté. -Fidéliser les clients grâce à un service client exceptionnel et à une expérience engageante en magasin. Show less

Assistant Store Manager

• Jul 2012 - May 2013

-Assistant store manager in all operations of the store.-Employee schedules -Employee recruitment and retention -Managing Store in stock Optimization process-Responsible for Loss Prevention

Store Manager

• Jun 2009 - Jul 2012

-Responsible for creating employees' schedules each week-Resolving customer complaints, and training or guiding assistant managers. -I coached floor supervisors and crew members on providing consistent and friendly customer service._________________________________________________-Responsable de la création des horaires des employés chaque semaine-Résolution des plaintes des clients et de la formation ou de l'orientation des directeurs adjoints. -J'ai coaché les chefs de quart et les membres d’équipe pour fournir un service client cohérent et convivial. Show less

Assistant Manager

• Nov 2008 - May 2009

Assistant Store Manager

• Jul 2005 - Nov 2008

-Responsible for day-to-day supervision of non-management associates -Assigning specified work and focusing on store level operation performance -Coaching and developing subordinate Shift Supervisors and other non-management associates and performing all other responsibilities as directed by my General Manager. _________________________________________________ -Responsable de la supervision quotidienne des associés ne faisant pas partie de la direction -Attribué des tâches spécifiques, se concentrent sur les performances opérationnelles au niveau du magasin -Encadrer et développer les superviseurs de quart subordonnés et autres associés non membres de la direction et s'acquittant de toutes les autres responsabilités selon les instructions de mon directeur général. Show less

Swing Manager / Crew Chief / Crew trainer / cook/cashier

• Sep 2000 - Jul 2005