Experience

Harlow's Casino Resort

• United States
• Hospitality
• 1 - 100 Employee

• IT Technician

  • Apr 2016 - Present

  Knowledge & Experience:-Perform application installs and Manage multi-user applications, Create, Unlock and reset users account such as Active Directory, Bally’s & Aristocrat Gaming Systems-Assist with routine server and server security updates -Manage, Train and Perform Trouble shooting, diagnosing and repairing or the replacement of computer parts, computer workstations and peripheral equipment-Performed Imaging of hard drives, deploying and setup of company Windows based workstations-Setup audio and video for display Executive, Managers, outside Companies Engagements (Training, Presentations, Meetings, Concerts, etc) team member trainings as well as meetings-Manage IT help desk picking up, triaging, responding and resolving service ticket request -Resolve end user issues by telephone, email or by obtaining approval to remote into their PC-Installed, configured and connected new time clocks to network (Project Assigned By Corp Office)-Setup BrightSign units to display content over wireless- Knowledgeable of Exchange Management Console, Active Directory, Mitel Phone System, Micros Point of Sales System and Ving Key Card System Show less

• Database Analyst

  • Oct 2015 - Apr 2016

  -Organize and review the data on a daily basis and make sure that the data is properly inserted to the system -Create , manage, analyze the data/reports on a regular basis -Resolve customer complaints regarding concerns to a decrease in Promotional Free Slot Play issued

• Information Technology Technician

  • Aug 2014 - Oct 2015

  Possess the Professionalism that Properly Prepares to Prevent Poor PerformanceManage IT help desk picking up, triaging, responding and resolving service ticket request Effectively managing multi-user applications, Create, Unlock and reset users account Conduct routine server and server security updates, trouble shoot disruption of network continuityTrouble shoot, diagnose and repair or replace PC and or parts, inclusive of all electronics that processes, compile, stores, send, receive data as well as the peripherals that are mapped to the unit(s) Setup audio and video for display Executive, Managers, outside Companies Engagements (Training, Presentations, Meetings, Concerts, etc) team member trainings as well as meetings Resolve end user issues by telephone, email or by obtaining approval to remote into their PC. Show less



Maryland Live Casino

• Assistant Slot Shift Manager/ Assistant Technical Manager

  • Aug 2012 - Dec 2013

  -Submitted change request to Maryland State Lottery Agency and Maryland Operations for approval to perform modifications to all VLTs settings, physically & system relocations as well as VLT software upgrades -Headed, Managed and acted as Point of Contact for contractors during a phased Project to change electrical, carpet, signage, slot stands and aisle spacing that changed casino floor layout decreased count of slot machines after state approval and implementation of Table Games added to Maryland Live Casino gaming floor -Oversaw and assisted in the removal, relocation and conversion of over 2130 slot machines -Conducted training for Slot Department personnel (Managers, Assistant Managers, Supervisors and Attendants) in how to retrieve statistical data and Software Versions of 4750 slot machines -Managed and edited attendance in Kronos Time System -Responsible for investigating, coaching and properly documenting team members verbal warning up to terminations -Assist in establishing Company Slot Department Standard Operating Procedure Book Show less



US Navy

• United States
• Armed Forces
• 700 & Above Employee

• Plane Captain/Personnel Specialist

  • Aug 2002 - Jun 2006

  -Perform daily and turnaround inspections -Perform Quality and Assurance inspections of Electronic Attack Warfare aircrafts before mission flights -Assist pilots in flight preparation and advise them of material condition of aircraft -Responsible for the cleanliness and prevention of corrosion on the aircraft -Closely supervise the training of assigned plane captain trainees -Lead pilot in the startup of the EA-6B aircraft, taxi aircraft and hand off to flight deck handler -Create and compose documents such as correspondence and Command Ceremonial Awards utilizing MS Word, Create Training Presentations in MS PowerPoint, Create and maintain Command Personnel database utilizing MS Access and inventory using MS Excel. - Verify and process personnel enlistment and reenlistment contract, explain and verify personnel eligibility benefit packages and manage over 400 personnel files. -Update out dated instructions with revised or new instructions keeping United States Naval Squadron VAQ-138 in compliance and audit ready. Show less