Experience

Brother Rice High School

• Primary and Secondary Education
• 1 - 100 Employee

• IT Specialist

  • Sep 2008 - Present

  • Provide help desk type of support to the faculty, staff, students, and parents including help with computer hardware and software, printing, word processing, email, school information systems, and classroom technology. Document and track all issues using JIRA, the school’s issue and project tracking system.• Diagnose, track, and repair problems with computer hardware and software including HP laptops and desktops, MacBooks, iMacs, iPads, Chromebooks, zero clients, thin clients, and associated peripheral equipment.• Maintain the physical inventory of all computer and audio/visual equipment using the Follet Destiny Resource/Asset Management system.• Support the use and maintenance of classroom technology systems including SMART Boards, projectors, document cameras, sound systems, and Crestron, Ethernet, and wireless networks.• Assist with the planning, installation, testing, maintenance, and troubleshooting of network hardware including switches, wireless access points, and cabling.• Help maintain a technology knowledge base that includes documentation and procedures used by the Technology department. • Monitor the daily performance of computer systems, the network infrastructure, and video surveillance system.• Assist with the planning, installation, testing, maintenance, and troubleshooting of the school’s video surveillance system. Review surveillance video as needed for security purposes.• Train faculty and staff in the use of technology through both individual and group training sessions.• Plan, set up, and operate audio/video presentation systems for school events.• Maintain and troubleshoot audio/video systems.• Create, edit, and produce videos for various school activities and events.

• IT Specialist

  • 2008 - Present

• IT Specialist

  • 2008 - 2014



TF 182nd Operation New Dawn - Kuwait

• Battalion Communication S6 NCOIC

  • Sep 2010 - Aug 2011

  • Directly responsible for the management of the S6 communications shop. Supervised three officers’, two enlisted, three computer networks, 398 user accounts, and over 750 computer devices on three camps. Supervised three combat radio networks. Supervised the maintenance, and administrative aspects of tactical communications throughout the deployment.• Managed the task force helpdesk which completed over 300 work orders per month. • Implemented multiple process improvement programs that improved inter-office communications that improved overall efficiency of the communication shop which also significantly improved the speed and accuracy of work order resolution. • Scheduled and managed soldier IT training allowing Soldiers to be able to complete a total 1040 hours of training valued at over $37,000 resulting in the task force communications shop being more prepared than ever for future missions and setting up following units for continually increased success. • Provided Communications Army Warrior Task training for senior members of Army Central Command operations office including several field grade officers and senior non-commissioned officers.

• Information Assurance S6 NCOIC

  • Sep 2010 - Aug 2011

  • Managed Camp Patriot Information Assurance program as Battalion S6 NCOIC, which includes information security training and compliance with Army Regulations.• Supported Brigade/Battalion DIACAP business processes and assists in maintaining and improving the DIACAP accreditation status for Camp Patriot. Authored DIACAP documentation. • Conducted formal IA workforce skill development and sustainment process, training comprised of resident courses. Verify IA workforce knowledge and skills through standard certification testing.• Assisted in producing DIACAP report for 300 users.• Monitored networks for risks and possible vulnerabilities, assisted in drafting vulnerability reports and installing patches on local systems. • Provided guidance on implementation of security mechanisms and controls.• Managed local Information Assurance program including training and compliance, collaborated with joint operations staff in fulfilling and enforcing IA requirements.• Implement and enforce DoD IA requirements and develop a common understanding of the concepts, principles, and applications of IA. • Completed DoD Information Assurance Awareness Exam.



Guardian Alarm

• Security and Investigations
• 200 - 300 Employee

• Installer

  • Mar 2008 - Sep 2008

  Install home security and monitoring systems. Install home security and monitoring systems.



DaimlerChrysler

• United States
• Professional Training and Coaching

• Facilities Engineer

  • Jan 1998 - 2007

  • Overseen the purchase and installation of manufacturing production equipment. Assisted maintenance in troubleshooting issues, updated engineering documentation, and arranged for outside service contractors.• Generated cost estimates for projects, solicit bids, select contractors, and ensure that projects are completed within budget and on schedule. • Responded to problem solving board issues, and total preventive maintenance issues.• Provided supervision in the placement, and rearrangement of plant machinery, structural additions and alterations. • Created and/or updated plant layouts for Manufacturing Engineering departments. • Design and purchased safety ergonomic equipment in accordance with DaimlerChrysler General Power Train Safety specifications.• Supplemented the efforts of the Facilities Engineering group by providing assistance with planning, scheduling, development and implementation of short term and long term projects.• Planned, set up and operated audio / video presentation systems for plant events.