Experience

Lafarge South Africa

• South Africa
• Construction
• 100 - 200 Employee

• Credit Manager

  • Jul 2017 - Present

  Control and manage debtors book Evaluate and authorise credit applications, within the framework of theDelegation of Authority and Credit Policy Track and actively manage team’s performance, relative to targets setand report on progress Conduct monthly book reviews with credit controllers and commercialstaff Manage overdue accounts, accounts over credit limits, potential baddebts and ensure appropriate action plans are put in place and followedup Drive timeous dispute resolution Liaise regularly with debt collectors, credit insurers and attorneysregarding accounts handed over for collection and litigation, Customer support role :- maintain business relationships with bothexternal and internal customers Customer visits, availability to travel nationally essential Compile reports for submission to the Country Credit Manager Manage, motivate and develop staff After hours availability to the business as and when required Show less

• Cash Sales Supervisor

  • Sep 2015 - Jun 2017

  Supervise Team responsible for:• Posting and allocating cash sales receipts daily • Assisting customers and Call Centres with available account balances • Releasing of orders for despatch from plants or quarries • Manual Reconciliation of Accounts • Processing and allocating of journals and minor write-offs • Raising RFC’s for customer claims, overcharges and oversupply • Requests from customers for copy POD’s and invoices from the document management system • Requisitioning of EFT’s for refunds • Informing sales of unpaid/short payments and agree/follow up on action to be taken • Liaison with customers, sales admin and plant staff Reporting and After Hours Support: • Compile monthly spreadsheets for distribution to area sales managers and the country credit manager • Reconciliation of the clearing and suspense accounts • After hours support to the business for the release of orders Show less

• Senior Credit Controller

  • Nov 2008 - Aug 2015

   Follow up and Collection of overdue accounts Collection of month end payment via cheque collection and direct transfer Monitoring of customers exceeding credit limits Reassessment of Credit limit Process payments, credit requests and journals Process month end statements to clients Allocate and Process payments on 30day accounts Initiate and monitor legal action Control of debtors file Process unallocated cash Build and maintain good working relationships with customers Visit customers as required Allocating Credit Notes Issue Final Notice on Overdue Accounts Issue Section 129 on Overdue Accounts Show less



Absa

• Banking
• 100 - 200 Employee

• Customer Care Consultant

  • Aug 2007 - Oct 2008

   Provide quick and accurate information to clients Increasing Home Loan customer base by retaining existing clients and attracting new clients First Call Resolution Logging of unresolved queries Liaising between customers and administration centre Ensuring all administration on Customers accounts are correctly done Ensuring customer complaints are resolved within SLA Doing reconciliation on Home Loan accounts

• Bridging Finance Team Leader

  • Jun 2006 - Jul 2007

   Submitting risk reports, daily stats and month end reports and regional reports Monitoring versatility report on staff Finalize attendance register and department structure Telephone recoveries Ensuring Guarantees are correctly issued________________________________________________________________________________

• Home Loan Administration Clerk

  • Oct 2004 - Jun 2006

   Processing payments via ACB or Journals Issue payments according to guarantees Finalizing Registered Home Loan Account Balancing the affordable Housing Reconciliation


Nedbank
• South Africa
• Financial Services
• 700 & Above Employee
• Client Liaison Officer

  • Dec 2003 - Oct 2004