Experience

TA Consulting

• Portugal
• Business Consulting and Services
• 1 - 100 Employee

• Recovery Care Coordinator

  • May 2019 - Present

  USMC Department of Defense Recovery Care Coordinators (RCCs) provide oversight and assistance for Wounded, Ill & Injured Service Members, Veterans, and their families through a continuum of care and recovery using the Comprehensive Recovery Plan (CRP). RCCs coordinate the network of professionals who ensure those needs are addressed to support a successful return to full duty or transition to the civilian community. USMC Department of Defense Recovery Care Coordinators (RCCs) provide oversight and assistance for Wounded, Ill & Injured Service Members, Veterans, and their families through a continuum of care and recovery using the Comprehensive Recovery Plan (CRP). RCCs coordinate the network of professionals who ensure those needs are addressed to support a successful return to full duty or transition to the civilian community.



The Bowen Group (a GTSC Company)

• United States
• Business Consulting and Services
• 100 - 200 Employee

• Quality Control Manager

  • Oct 2016 - 2019

  Responsible for collecting and analyzing statistics from multiple contact centers to create weekly, monthly, and special reports. Audited calls and co-created special training and improvement activities identified via call metrics of over 70,000 interactions. Provided monthly service reports and special requests for a government client, company leadership, and employees. Served as direct supervision and support for a team of non-medical care managers. Responsible for collecting and analyzing statistics from multiple contact centers to create weekly, monthly, and special reports. Audited calls and co-created special training and improvement activities identified via call metrics of over 70,000 interactions. Provided monthly service reports and special requests for a government client, company leadership, and employees. Served as direct supervision and support for a team of non-medical care managers.



Magellan Federal

• United States
• Business Consulting and Services
• 700 & Above Employee

• Non-Medical Case Manager

  • Jan 2013 - Jul 2015

  Non-Medical Care Managers (NMCM) support and assist recovering service members and their families in resolving financial matters, administrative issues, transitional issues, and other problems that may arise during recovery, rehabilitation, or reintegration. Case management support is scheduled for at least three months after military separation. Non-Medical Care Managers (NMCM) support and assist recovering service members and their families in resolving financial matters, administrative issues, transitional issues, and other problems that may arise during recovery, rehabilitation, or reintegration. Case management support is scheduled for at least three months after military separation.



Mancon Inc

• United States
• Professional Training and Coaching
• 1 - 100 Employee

• Customer Care Representative

  • Feb 2012 - Dec 2012

  As a Customer Service Representative, the position required documenting all work activity on the daily tracking system for historical data and reporting purposes. Independently managed and completed monthly assigned caseloads; while meeting daily outgoing call quotas and fielding incoming requests in the queue. Conducted regularly scheduled outreach via telephone and email, handled crises, and provided resources under time-sensitive constraints—occasional assistance to the Wounded Warrior Regiment with special projects and telephone surveys.