Experience

Pretoria High School for Girls

• South Africa
• Education Management
• 1 - 100 Employee

• Systems Administrator IT Technician

  • Jun 2018 - Present

  Install, configure, and support an organization's local area network (LAN) and Internet system or a segment of a network system. Monitor network to ensure network availability to all system users and perform necessary maintenance to support network availability Office 365 Administrator, MS Office suite 2007, 2010 and 2013 and Skype for Business Diagnose hardware and software problems, and replace defective components. Perform data backups and disaster recovery operations. Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations. Plan, coordinate, and implement network security measures in order to protect data, software, and hardware. Operate master consoles in order to monitor the performance of computer systems and networks, and to coordinate computer network access and use. Perform routine network startup and shutdown procedures, and maintain control records. Design, configure, and test computer hardware, networking software and operating system software. Recommend changes to improve systems and network configurations, and determine hardware or software requirements related to such changes. Confer with network users about how to solve existing system problems. Monitor network performance in order to determine whether adjustments need to be made, and to determine where changes will need to be made in the future. Train people in computer system use. Gather data pertaining to customer needs, and use the information to identify, predict, interpret, and evaluate system and network requirements. Analyze equipment performance records in order to determine the need for repair or replacement. Maintain logs related to network functions, as well as maintenance and repair records. Research new technology, and implement it or recommend its implementation. Coordinate with vendors and with company personnel in order to facilitate purchases. Show less



Pink Elephant(TechData, Clifford Thames, DS Smith Global)

• Johannesburg Area, South Africa

• Technical Support Engineer (Night Shift Team Leader)

  • Jun 2015 - Jun 2018

  Creating and modifying user’s accounts, resetting password and giving users privileges,unlocking user account on Active Directory. First line and Second Line Supporting (Troubleshooting and resolving telephone calls) Ensuring that all calls are logged before attending to Creating account on Exchange server SAP Administration(CRM , P01, FEP FSCM, BW PW1) basic troubleshooting and creating reports Managing Projects in SAP S01 MM Office 365 Administration (adding and removing accounts to shared and distribution list) Assisting with MS Office suite 2003, 2007, 2010 and 2013 Creating mailbox and directories and granting permissions VPN connection and troubleshooting Ensuring that internal SLA’s and ITIL processes are followed Assisting with printer setup and maintenance Show less



Johannesburg Road Agency(Pvt) Ltd

• South Africa
• Government Administration
• 200 - 300 Employee

• IT Field Engineer(Contract)

  • May 2013 - May 2015

  Monitoring and managing network performance Perform regular updates of servers and installing required patches Setup and configuring CISCO phones , CISCO switches and CISCO routers Provide and maintain internet and e-mail services Configuring, maintaining hardware and installing software and applications Creating and modifying user’s accounts, resetting password and giving users privileges, unlocking user account on Active Directory Provide first line support to all staff on IT related problems. Track and prioritize ICT support calls and document the resolution. Ensuring that the functionality of printers , fax and its functions Show less



Department of Education

• Wonderboom, Pretoria

• IT Support Technician(Outsourcing from Gijima), Contract

  • Feb 2011 - Apr 2013

  Attaining Network, assisting in network administration and management, hardware installation on desktops and laptops, installing softwares and hardwares, troubleshooting technical issues and managing problems, monitoring and managing performance of the local networks. Supporting PC users and ensuring that every users are operational at all times, internet connection, logging tickets, resolving logged calls and changing backup tapes Attaining Network, assisting in network administration and management, hardware installation on desktops and laptops, installing softwares and hardwares, troubleshooting technical issues and managing problems, monitoring and managing performance of the local networks. Supporting PC users and ensuring that every users are operational at all times, internet connection, logging tickets, resolving logged calls and changing backup tapes