Experience

ELITE HOSPITALITY

• Hospitality
• 100 - 200 Employee

• F&B Executive

  • Dec 2011 - Present

  I am responsible for the short and long term planning and the management of the respective outlet operations in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals •Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times •Conduct regular training sessions with the assigned team in line with the departmental SOP’s •Evaluate the performance of the assigned team and initiate internal development and promotions •Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours •Handle the welcome and seating of arriving guests with the assistance of the Hostess •Maintain a professional and friendly relationship with the outlet patrons •Establish and update the outlet’s database of regular guests •Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards •Be actively involved in the outlets promotional activities.I have a solid food & beverage background and the passion for quality and excellence. I will be creative and eager to share my desire to achieve highest quality service standards with guests and team members and I can possess following competencies.Understanding Hotel Operations Effective Communication Planning for Business Supervising People Understanding Differences Supervising Operations Teamwork Adaptability Customer Focus Drive for Results Show less

• F&B Executive

  • 2011 - 2013



The Ritz-Carlton Hotel Company, L.L.C.

• United States
• Hospitality
• 700 & Above Employee

• F& B Shift Leader

  • Feb 2008 - Dec 2011