WFM Program Specialist

• Jul 2021 - Present

Senior Business Analyst

• Apr 2014 - Jul 2021

Identify business necessities from Stakeholders in multiple locations; provide solutions; develop technical requirements, wire frames, flowcharts, use cases, metrics, software documentation; manage the User Acceptance Testing process; and create software release documentation.

Business/Systems Analyst

• Jun 2003 - Apr 2014

Managed a variety of projects that resulted in the successful implementation of various applications that automated and improved the efficiency of key departments and provided to management decision-making information and solutions; conducted systems and business analysis, business process Improvement (BPI) techniques; developed requirements, use cases, UI prototypes, systems´ preliminary designs, flowcharts, manuals, charts; conduct QA testing, training; management consultant; developed online Project Management course, trained staff regarding Project Management practices, and MS Project Software; and developed UPEACE web-based and print-based publications and manuscripts. Show less

Administrative Coordinator

• Mar 2000 - Jun 2001

Responsible for the general administration of all headcount, space, team events, contracts, purchases, payments and various operational projects for a team of 80. Coordinated and assisted in the management of a $10 million marketing and operations budget; contract and asset management. Able to drive tactical projects for senior managers. Responsible for the general administration of all headcount, space, team events, contracts, purchases, payments and various operational projects for a team of 80. Coordinated and assisted in the management of a $10 million marketing and operations budget; contract and asset management. Able to drive tactical projects for senior managers.

Manager Product Administration

• Aug 1993 - Feb 1999

Organized and managed new Product Administration Department responsible for improving the administration of all insurance products, customers and 5,000 brokers in the state of Florida. 3 direct reports and team of 34. Headed project to develop and implement the Group Background Information System; business process improvement (BPI) and process modelling; developed flow charts, system diagrams, policies and procedures, and training manuals. Prior to the latest promotion, headed the Licensing Departments and State Marketing Operations that conducted regional marketing and operations training in 8 regional offices, developed new product advertising and operations, increasing sales to 28% per year. Successfully launched 3 individual health plans and 8 group plans that generated $7.1+ million, passed state audits saving company $500k a year. Show less