Experience

By Niggi

• United Arab Emirates
• Public Relations and Communications Services
• 1 - 100 Employee

• Administrative Assistant

  • Mar 2021 - Present

  Handling all administrative tasks of the company and confidential correspondence/proposals for the Managing Director. Managing all client-related invoicing activities and dealing with clients such as Unilever, Beiersdoff, Alpes laundry, App Amazing, Caliber. Point of contact for accounts related activities such as voucher purchases, PO-related activities, and petty cash accounts . Maintaining minutes of meetings, overseeing up-keep of office supplies and inventory. Directly reporting to the MD with business campaign reports, contracts and proposals for clients and influencers. Assisting the HR manager by regular up-keep of personnel records, arranging interviews, and assisting in the onboarding process for new joiners. Handling end-to-end shipment related activities to ensure successful delivery of PR packages to influencers. Created a system for expense tracking from scratch and successfully implemented a process to maintain/record/update expenses systematically. Assisted in company website updating and created a confidential influencer database for the MD. Co-ordinating and collecting quotes from vendors and suppliers for purchase of various items. Organizing regular team events and team building activities. Single-handedly overseeing all the premises activities such as timely rent payments and renewals, office utility bill payments, new office design and decoration budget and other adhoc maintenance payments. Show less



Asnani Steel Industries

• Wholesale Building Materials
• 1 - 100 Employee

• Office Administrator

  • Mar 2013 - Nov 2018

  - General front desk operations: greeting and welcoming visitors & guests, screening telephone calls, & forwarding the calls to the relevant department. - Secretarial duties for the MD. - Manage online expense claims and petty cash. - Manage faxes, mails, couriers and meeting invites. - Prepare purchase order and daily sales report. - Handle and maintain the filing system. - Arrange car and hotel reservations and prepare detailed itineraries. - Order and maintain office supplies. - Maintain records for daily LPO. - Training new recruits. - Planning shipments based on product availability and customer requests. Tracking orders to ensure timely deliveries. Preparing shipping documents (like invoices, purchase orders and bills of lading). Show less



Wipro BPS (FedEx)

• Customer Service Representative

  • Jun 2012 - Oct 2012

  - Booked Pickups for FedEx courier as per request - Monitored the delivery status and communicated to the customer - Ensured friendly, polite, and expert service are delivered to customer - Maintained and regularly updated customer data base and other systems and reports as required - Booked Pickups for FedEx courier as per request - Monitored the delivery status and communicated to the customer - Ensured friendly, polite, and expert service are delivered to customer - Maintained and regularly updated customer data base and other systems and reports as required



Landmark Group

• United Arab Emirates
• Retail
• 700 & Above Employee

• Beauty Advisor

  • May 2011 - Feb 2012

  - Advised customers about the various beauty products - Ensured monthly sales targets were met - Maintained stock data and ordered stock on weekly basis - Advised customers about the various beauty products - Ensured monthly sales targets were met - Maintained stock data and ordered stock on weekly basis



Intelenet Global Services

• India
• Consumer Services
• 1 - 100 Employee

• Quality Analyst

  • May 2008 - Feb 2011

  Process – Video Touch Mart (QA) - Resolved customer complaint. - Arranged call calibration with the supervisors. - Trained agents regarding the product and gave feedback to the agents. - Prepared daily weekly & monthly quality reports. - Briefed agents with new products. - Maintained call records for the process. - Supervised the team in the absence of team leader. - Maintained data for the operations team. Process – Video Touch Mart (CSA) - Pro-actively sold SOTC tour packages. - Maintained data for the calls attended by the team members. - Supervised team members and provided feedback. - Guided customers about the features of the Video touch Machine. Barclays - Provided customer services to clients on a daily basis. - Achieved sales target for Barclaycard (EMI, Balance Transfer, LOP). - Ensured set AHT and Quality targets were met. - Call Calibration and mentored new recruits. Show less



L'Oréal

• France
• Personal Care Product Manufacturing
• 700 & Above Employee

• Beauty Advisor

  • Mar 2006 - Oct 2007

  - Advised customers about the various beauty and skin products. - Increased sales for the company by up selling. - Maintained a database for the products. - Trained new advisors about the products. - Acted as a make-up artist during the entire tenure with L’Oréal. - Advised customers about the various beauty and skin products. - Increased sales for the company by up selling. - Maintained a database for the products. - Trained new advisors about the products. - Acted as a make-up artist during the entire tenure with L’Oréal.