Cleberson Ferragatti
Technical Quality Analyst at Salazar Sistemas de Codificação- Claim this Profile
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Bio
Credentials
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Customer Experience Management
FIAPJul, 2021- Nov, 2024 -
Gestão de Vendas
Fundação Getulio VargasJun, 2020- Nov, 2024 -
Master Your Negotiating Skills
UdemyJul, 2019- Nov, 2024 -
Practitioner em Programação Neurolinguistica
Instituto de ThalentosNov, 2010- Nov, 2024
Experience
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Salazar Sistemas de Codificação
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Brazil
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Machinery Manufacturing
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1 - 100 Employee
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Technical Quality Analyst
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Oct 2022 - Present
- Responsible for the analysis, planning and execution to ensure the improvement of the quality of the services provided by the company;- Technical and behavioral training for technical and customer relationship departments; - Operational training in the use of inkjet printers, such as CIJ, TIJ and Laser, to promote knowledge to clients;- Understanding the real necessities of the Customer in order to deliver a better experience of the products and services purchased.
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Sales Advisor
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Jul 2020 - Present
- Prospecting new customers in different sectors through telemarketing to provide industrial coding products and services; - Technical and commercial industry visits for Inkjet Printers and Laser demonstrations to solve customer needs;- Management and follow-up of the sold projects, to guarantee customer loyalty.
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Autônomo
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São Paulo e Região, Brasil
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Management Training
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Sep 2019 - Mar 2020
-Recruitment and selection, following the step-by-step processes, in the sales department; - Service and sales training, based on NLP as a successful tool; - Development of the Telemarketing Script focusing on schedules for closing sales; - Analysis of daily KPIs in order to improve sales performance; - Developing marketing campaigns, ensuring the outcome of the targets; -Recruitment and selection, following the step-by-step processes, in the sales department; - Service and sales training, based on NLP as a successful tool; - Development of the Telemarketing Script focusing on schedules for closing sales; - Analysis of daily KPIs in order to improve sales performance; - Developing marketing campaigns, ensuring the outcome of the targets;
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All Day Training
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São Paulo, São Paulo
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Sales Manager
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Jul 2019 - Oct 2019
- Customer Service; - Checking and auditing the sold contracts; - Recruitment and selection of new sellers - Training in customer service (CRM) and daily routine processes (technical department, reception/sales, valet and general services; - Training of the service and sales protocol, based on NLP as a tool for the use in negotiations; - Development of the telemarketing programme with the aim of scheduling visits with customers;; - Analysis of the performance of the daily KPIs in order to ensure the company’s results; Show less
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Italy - Unidade Figueiras
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Santo André, São Paulo
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People Manager
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Aug 2017 - Jan 2019
-Daily timekeeping of employees, inventory control, and purchase of administrative products, cleaning, pool treatment, and building maintenance; -Control over the care/maintenance of fitness equipment and accessories; Review and audit of previous day's receipts (sales of memberships and additional products); -Application of recruitment and selection, following step-by-step processes (theoretical and/or practical evaluation as needed) within the areas of gymnastics, weightlifting, swimming, valet parking, reception, sales, and general services; -Training and capacity-building in customer service (CRM) and daily routine processes (technical area, reception/sales, valet parking, and general services); -Training on the protocol of service and sales, based on NLP as a tool for conversion (personal presentation "Rapport," metalinguistic research, product presentation, negotiation, and closing); - Development of telemarketing scripts focused on scheduling appointments for closing deals; - Analysis of daily KPIs for sales processes (visits vs. sales, number of calls or contacts vs. appointments). "Sales pipeline"; - Projection of future month sales based on performance achieved in previous weeks and/or days; - Development of specific monthly campaigns according to each time of the year. Show less
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Four Head / Jump Fitness Club
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Avenida Pompeia
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Sales Manager
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Jul 2015 - Jul 2017
- High-performance training of the sales protocol, based on NLP as a tool for customer interaction and conversion (personal presentation, research, product presentation, negotiation, and closing); - -Development of telemarketing scripts with a focus on scheduling appointments for closing deals; - Analysis of daily KPIs for sales processes (Visits vs. Sales, Number of calls or contacts vs. Appointments); CRM management and training with a focus on prospecting and customer retention; - Development of new sales strategies with a focus on goals; - Operational and executive management, conducting training sessions outside the sales environment; - Projection of future month sales based on performance achieved in previous weeks and/or days; - As a Network Manager responsible for customer service in 3 Gym Clubs, ensuring an average of 40% to 60% increase in revenue compared to previous years; Strategies for prospecting and retaining partnerships for the organization; - Auditing the sales processes of Sales Supervisors in 8 Gym Clubs. Show less
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People Manager
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Nov 2014 - Jun 2015
- Responsible for the programs offered to ensure customer at the gym. - Development of training programs for employees aimed at increasing renewal rates to positively impact the company in the region. - Development of technical programs with the objective of adding value to the services provided. - Responsible for equipment maintenance and overall facility upkeep. - Responsible for the programs offered to ensure customer at the gym. - Development of training programs for employees aimed at increasing renewal rates to positively impact the company in the region. - Development of technical programs with the objective of adding value to the services provided. - Responsible for equipment maintenance and overall facility upkeep.
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Vida Ativa Academia
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São Paulo, São Paulo
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Technical Coordinator
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Feb 2013 - Nov 2013
- Responsible for training and development of employees in the customer service department. - Leader in directing processes to ensure customer loyalty and strengthen the gym's brand. - Responsible for training and development of employees in the customer service department. - Leader in directing processes to ensure customer loyalty and strengthen the gym's brand.
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Acade System
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São Paulo e Região, Brasil
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Training and Development Specialist
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Aug 2009 - Nov 2012
- Experience in consulting for gyms in 5 states around of the country, averaging 300 companies. - Responsible for conducting trainings on CRM, NLP, sales techniques, and financial management. Development of comprehensive strategies with a national scope. - Achieved sales volume increases ranging from 30% to 150% based on the specific circumstances of each company. - Experience in consulting for gyms in 5 states around of the country, averaging 300 companies. - Responsible for conducting trainings on CRM, NLP, sales techniques, and financial management. Development of comprehensive strategies with a national scope. - Achieved sales volume increases ranging from 30% to 150% based on the specific circumstances of each company.
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YMCA
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700 & Above Employee
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Sports Coach
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Oct 2000 - Mar 2006
- Group sports classes - Swimming lessons - Olympic gymnastics classes (beginner level) - Physical assessments - Responsible for the children's department of the facility, including camps and recreational activities. - Group sports classes - Swimming lessons - Olympic gymnastics classes (beginner level) - Physical assessments - Responsible for the children's department of the facility, including camps and recreational activities.
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Education
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2021 - 2022
University Anhanguera
MBA People Management and Corporative Education, Training and Development -
1999 - 2002
UNICASTELO - Universidade Camilo Castelo Branco
licenciatura plena ed física, Saúde e Educação Física
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