Cleaveland Smith
Chairperson at Howard County Association of Realtors- Claim this Profile
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Bio
Machel A. Stewart
Cleaveland was a classmate who demonstrated significant ability and dedication. His work ethic and drive inspired many of his classmates to try and match his sheer dedication. His work was of a high quality which he buttressed by at all times practicing good morals. I endorse and recommend Cleaveland and would work with him in any capacity at the drop of a hat.
Mark Dennis
I've had the pleasure of working with Cleaveland on several energy efficiency projects in the past. During this time, he has demonstrated an uncanny ability to deliver with limited resources. His communication skills are the best I've ever seen, he's an excellent team player and he is definitely a "People's person". I have no hesitations to recommending Cleaveland for any future posts where people management is concerned - particularly in the energy sector
Machel A. Stewart
Cleaveland was a classmate who demonstrated significant ability and dedication. His work ethic and drive inspired many of his classmates to try and match his sheer dedication. His work was of a high quality which he buttressed by at all times practicing good morals. I endorse and recommend Cleaveland and would work with him in any capacity at the drop of a hat.
Mark Dennis
I've had the pleasure of working with Cleaveland on several energy efficiency projects in the past. During this time, he has demonstrated an uncanny ability to deliver with limited resources. His communication skills are the best I've ever seen, he's an excellent team player and he is definitely a "People's person". I have no hesitations to recommending Cleaveland for any future posts where people management is concerned - particularly in the energy sector
Machel A. Stewart
Cleaveland was a classmate who demonstrated significant ability and dedication. His work ethic and drive inspired many of his classmates to try and match his sheer dedication. His work was of a high quality which he buttressed by at all times practicing good morals. I endorse and recommend Cleaveland and would work with him in any capacity at the drop of a hat.
Mark Dennis
I've had the pleasure of working with Cleaveland on several energy efficiency projects in the past. During this time, he has demonstrated an uncanny ability to deliver with limited resources. His communication skills are the best I've ever seen, he's an excellent team player and he is definitely a "People's person". I have no hesitations to recommending Cleaveland for any future posts where people management is concerned - particularly in the energy sector
Machel A. Stewart
Cleaveland was a classmate who demonstrated significant ability and dedication. His work ethic and drive inspired many of his classmates to try and match his sheer dedication. His work was of a high quality which he buttressed by at all times practicing good morals. I endorse and recommend Cleaveland and would work with him in any capacity at the drop of a hat.
Mark Dennis
I've had the pleasure of working with Cleaveland on several energy efficiency projects in the past. During this time, he has demonstrated an uncanny ability to deliver with limited resources. His communication skills are the best I've ever seen, he's an excellent team player and he is definitely a "People's person". I have no hesitations to recommending Cleaveland for any future posts where people management is concerned - particularly in the energy sector
Credentials
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Health and Wellness Coach
IAP Career CollegeJan, 2021- Oct, 2024 -
Business Analysis
Internaional Institute of Business Analysis - Louisville Chapter -
Project Management
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Experience
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Howard County Association of Realtors
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United States
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Real Estate
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1 - 100 Employee
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Chairperson
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Oct 2022 - Present
The Committee identifies networking opportunities, tools, resources, and community service opportunities for real estate professionals who are new to the industry. The Committee encourages members to get involved in Association networking events at the local, state and national levels. The Committee shall plan and promote 4-6 networking events a year and can obtain sponsors or charge for events. The Committee identifies networking opportunities, tools, resources, and community service opportunities for real estate professionals who are new to the industry. The Committee encourages members to get involved in Association networking events at the local, state and national levels. The Committee shall plan and promote 4-6 networking events a year and can obtain sponsors or charge for events.
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Chief Executive Officer I Owner
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Jun 2022 - Present
I am dedicated to providing excellent customer service to my clients. My philosophy is "Delivering Excellence & Exceeding Expectations". Simply put, my clients come first. I am a huge advocate for 'Effective Communication' to be in constant dialogue with my clients, keeping them fully informed throughout the entire buying or selling process. It is important that I stay in touch with past clients and help them understand how changes in the market could impact their buying or selling decisions. My clients are blessed with an amazing experience; it's not over until it's over. I don’t measure success through achievements or awards, but through the satisfaction of my clients. In the business of real estate you have to be a strong believer in sustaining relationships. Today’s buyers and sellers need a trusted REALTOR who can guide them through the complex world of real estate. With my knowledge and commitment to providing only the best and most timely information to my clients, I am your go-to source for real estate industry insight and advice. Buying, Leasing, Investing or Selling a home is more than just a transaction: it’s a life-changing experience. Feel free to contact me for all your real estate needs. It is a pleasure for me to help organizations with their relocation packages. I go the extra mile for my clients and that's just my nature. Show less
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Health And Wellness Coach
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Sep 2021 - Present
I work with individuals to identify and work through the following areas: •stress management •nutrition management •management of chronic disease •weight loss •smoking cessation •fitness goals •lifestyle changes to improve overall well-being I work with individuals to identify and work through the following areas: •stress management •nutrition management •management of chronic disease •weight loss •smoking cessation •fitness goals •lifestyle changes to improve overall well-being
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Walgreens
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United States
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Retail
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100 - 200 Employee
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Human Resource Business Partner
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Oct 2019 - Jul 2022
Provide best-in-class delivery of HR programs, services, and solutions including talent management, talent acquisition, training and development, and local HR strategy across DC, West Virginia and Northern Virginia. Provide support in various HR areas for Area and Field Leadership positions including new hire onboarding and assimilation, mergers and acquisition support, safety, compliance monitoring, performance and talent management programs deployment, and general team member engagement and education. Conduct regional training, coaching, and counseling in support of the deployment and early adoption of HQ or HR program roll-out. Streamline communication, training, and adoption of deployments. Responsible for the deployment of appropriate resources and tools into the field to optimize an environment where the workplace is free of all discrimination and harassment by proactively measuring employee engagement, turnover, and compliance with all applicable Federal, state, and/or municipal laws. Partner and coach key field leaders as they create and act on their individual development plans in addition to succession planning, performance management. Spearhead regional HR projects aimed at improving processes and culture at a high level including regional orientation/onboarding, applicant tracking system implementation, and job creation/position implementation. Show less
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Douglas Realty, LLC
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United States
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Real Estate
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100 - 200 Employee
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Real Estate Agent
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Jun 2017 - Jun 2021
Possess deep knowledge of the Maryland market and communities in the Area. Guide buyers toward the best fit for their home needs by generating a list of properties for sale. Negotiate offers with the sellers thereby building a solid relationship Performs real estate market analysis to stay current with trends and best practices Network with potential clients and local businesses to build their real estate portfolio Identify which assets are a property's top selling points for the neighborhood plus advise on best areas to make improvements Stage the property to make it appealing to prospective buyers Communicate with appraisers, escrow companies, lenders and home inspectors Prepare documents such as offers, contracts and closing statements Guide buyer/seller through the transaction process so that there is clear alignment across the board Cultivate a culture with clients where they feel a vested interest to allow me to support their buying or selling experience Show less
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Service Corporation International
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Individual and Family Services
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700 & Above Employee
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Director Of Family Services
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Sep 2017 - Sep 2019
SCI is certified as a Great Place to Work® by the Great Place to Work Institute. In a recent survey, our associates said that their work has special meaning and is not “just a job”. We are growing our sales team by 30% this year to meet the increasing demand for our products and services. This opportunity represents unlimited potential for income, leads, and career advancement! This is not just a job. It’s a meaningful career in sales that makes a difference in the lives of people we serve while providing you an opportunity you will love. The Director's responsibilities will include the following: •Ability to motivate individuals with excellent communication skills, incredible relationship-building abilities, and a natural talent to lead •Managing Sales Professionals, including motivating Sales Teams to become highly productive in a professional environment •The Director will coach and mentor the Sales Counselors to manage leads and train the team on customer service and satisfaction, prospecting, product knowledge, sales presentations, closing skills, product/service pricing, terms, paperwork, and interpreting sales guidelines •Help prepare yearly sales quotas and ensure that quotas are achieved •Recruit and hire Sales Counselors •Provide Sales Counselors with proper training regarding sales techniques, legal requirements, and company products, policies, and procedures •Review and evaluate the Sales Team’s performance •Handle personnel issues concerning the Sales Team •Conduct and assist in the Weekly Sales Meeting •Ensure all contracts and paperwork is completed and returned accurately and in a timely manner •Work in the Field with the Sales Team Show less
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TEKsystems
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Malaysia
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IT Services and IT Consulting
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1 - 100 Employee
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Manager of Operations Support
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Mar 2016 - Aug 2017
I manage the Wage and Hour department by ensuring that all consultants are both classified and paid correctly based on the FLSA Guidelines of the Government. Ultimately, my team's goal is to minimize any and all risks to the company resulting from a misclassification. I keep abreast of changing employment and labor laws across the US and Canada to create accurate and timely report for our corporate and field partners.
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Sales Operations Analyst
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Jan 2015 - Mar 2016
• Worked with Regional Vice Presidents, Directors, Controllers, Senior Managers and technical teams to determine guidelines around operational support for projects.• Monitored and review production releases to ensure there are no gaps with operational support with the onboarding of new network technologies.• Prepared and distribute adhoc and routine analyses to assist with annual operation planning for the company as well as real estate acquisitions.• Worked with project teams to ensure knowledge transfer after initial production release to operation teams and limit gaps.• Worked with support teams to ensure testing is complete and processes are available prior to release of enhanced or new network technology.• Served as a liaison between designs and build engineers, product/service management, and operations support teams.• Worked with contracts team to ensure process flow and reporting requirements are clear and accessible.• Worked with analyst team to ensure adequate data backup and restoration processes are in place. Show less
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CareFirst BlueCross BlueShield
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United States
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Insurance
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700 & Above Employee
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Requirements Manager
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Jun 2014 - Sep 2014
• Organize structured walk through and JAD sessions to show how the business requirements evolved to ensure that stakeholders are still in agreement and that requirements are clear, correct and consistent; thereafter obtain requirement sign offs; • Define project scope and objectives, created process flows in Microsoft Visio; • Worked with Utilization Management leadership to validate the requirements for the BI products; • Work with the Quality Improvement leadership to define the requirements for the BI products to be delivered with the use cases clearly defined; • Facilitate the review and sign off by the BI Management and the UM/QI management before development began; • Create the use cases, test cases and user guides for all deliverables; • Provide agenda and follow up with meeting minutes; • Model business processes (current and future state); • Evaluate system changes for downstream system and/or organizational impacts; • Follow the waterfall methodology for this project; • Participate in prototyping solutions to provide the business unit with a preliminary evaluation and/or user interface experience; • Prioritize and track all issues to resolution; • Work with the business to identify minimum performance expectations and service levels; • Develop and maintain working relationships at all levels of the business unit; • Provide required problem and status updates in a timely manner; • Facilitate design sessions with technical team to customize BI product reporting. • Collaborate with Solution Architects on identifying design approach • Collect, document and understand Detail (Design/Requirements) with respect to customer’s product offerings, product configurations, business logic, pricing, sales process and customer facing documentation; • Collaborate with other teams on integration data mapping exercises; • Support and worked collaboratively with team managers across areas of implementations; Show less
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Macy's
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1 - 100 Employee
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General Manager
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Feb 2013 - Aug 2013
Led and created a service culture that prioritized the guest service experience Demonstrated a commitment to diversity, equity, and inclusion through continuous development, Drove total store sales to drive store profitability YOY Plan, led and follow-up on organizational and operational change Anticipated and identified changes in unique store trends Leveraged guest insights and feedback to drive the business and be the destination of choice for our guests Championed a culture where teams love to work and guests love to shop; Built teams that are committed to continuous learning through ongoing observations Demonstrated a commitment to diversity, equity, and inclusion through continuous development Support the leadership team in ensuring equitable experiences, strengthening inclusion acumen Engaged and educated store team on Target’s community initiatives Leveraged gift card and volunteer accounts to enhance brand awareness and engage team in volunteerism. Led an open-door culture where team members feel heard and issues are quickly resolved Supported leadership with creating schedules that fit both the guest and team members needs Decreased fluctuations within team member schedules by developing a store staffing strategy Leveraged expertise to guide all store leaders in hiring and onboarding the talent with the right skills and experiences Developed a team of HR Experts and Team Leaders Effectively planned and managed all team operational and cyclical programs related to culture, pay and rewards and benefits to maximize team member engagement and minimize business disruption Developed and coached team leaders to elevate the skills and expertise of the team Established a culture of accountability through clear expectations and performance management Always demonstrated a culture of ethical conduct, safety and compliance; led team to work in the same way and hold others accountable to this commitment Show less
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Target
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Mexico
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Appliances, Electrical, and Electronics Manufacturing
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1 - 100 Employee
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Executive Team Lead Sales/Human Resources
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Jun 2009 - Aug 2011
Led and created a service culture that prioritized the guest service experience Demonstrated a commitment to diversity, equity, and inclusion through continuous development, Drove total store sales to drive store profitability YOY Plan, led and follow-up on organizational and operational change Anticipated and identified changes in unique store trends Leveraged guest insights and feedback to drive the business and be the destination of choice for our guests Championed a culture where teams love to work and guests love to shop; Built teams that are committed to continuous learning through ongoing observations Demonstrated a commitment to diversity, equity, and inclusion through continuous development Support the leadership team in ensuring equitable experiences, strengthening inclusion acumen Engaged and educated store team on Target’s community initiatives Leveraged gift card and volunteer accounts to enhance brand awareness and engage team in volunteerism. Led an open-door culture where team members feel heard and issues are quickly resolved Supported leadership with creating schedules that fit both the guest and team members needs Decreased fluctuations within team member schedules by developing a store staffing strategy Leveraged expertise to guide all store leaders in hiring and onboarding the talent with the right skills and experiences Developed a team of HR Experts and Team Leaders Effectively planned and managed all team operational and cyclical programs related to culture, pay and rewards and benefits to maximize team member engagement and minimize business disruption Developed and coached team leaders to elevate the skills and expertise of the team Established a culture of accountability through clear expectations and performance management Always demonstrated a culture of ethical conduct, safety and compliance; led team to work in the same way and hold others accountable to this commitment Show less
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Petroleum Corporation of Jamaica
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Business Consulting and Services
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1 - 100 Employee
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Energy Efficiency Specialist
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Jan 2006 - May 2008
Lead, identify, develop, implement and execute best practices at the national level to drive energy conservation and renewable energy resources to reduce the dependence on fossil fuels. Lead, identify, develop, implement and execute best practices at the national level to drive energy conservation and renewable energy resources to reduce the dependence on fossil fuels.
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Education
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2021 - 2021
University of South Florida
Certificate, Diversity, Equity & Inclusion in the Workplace -
2013 - 2014
International Institute of Business Analysis
Professional Certificate, Business Analysis -
2006 - 2008
University of the West Indies, Mona
Masters, Social Policy & Management -
1999 - 2003
University of the West Indies, Mona
Bachelors, Public Administration & Psychology -
1997 - 1999
Manchester High School
Diploma, Social Sciences -
1993 - 1997
Holmwood Technical
Business Studies -
2021 -
University of South Florida
Certificate, Diverisity, Equity and Inclusion in the Workplace
Community
