Cleafnie Lume
Retail Sales Merchandiser at Macy's- Claim this Profile
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Topline Score
Bio
Credentials
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Medical Office Professional
San Jacinto CollegeAug, 2021- Oct, 2024
Experience
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Macy's
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Retail Apparel and Fashion
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700 & Above Employee
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Retail Sales Merchandiser
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Nov 2021 - Present
- Provide an exceptional customer shopping experience. - Service the customer in a helpful and friendly manner including point of sale transactions, credit and loyalty program enrollment, and helping him/her find what he/she is looking for. - Collaborate with Managers, Leads and Colleagues throughout the store to create a clean, neat and easy to shop store environment; maintain sales floor and fitting room recovery standards to include fitting room stalls, sorting merchandise and ensuring merchandise is worked back to sales floor as soon as time permits. - Support fulfillment of online or Buy Online/Pick Up in Store orders. - Perform all functions in a timely, accurate, and efficient manner and flex between tasks as directed by supervisor - Participate in the physical inventory process utilizing radio frequency scanning. - Adhere to Asset Protection and inventory control and compliance procedures - Collaborate with peers to coordinate merchandise support tasks and fulfillment orders. - Execute receiving, merchandise processing, packing/shipping. - Delivery of processed merchandise to appropriate sales floor drop zones. - Assist in pricing, signing, merchandising, replenishment, fulfillment, RFID, stockroom maintenance. - Pull merchandise to set-up visual representations. - Set-up and maintain fixtures. - Maintain and present visual displays in a compelling and exciting manner in accordance with company directives - Assist customers and complete point of sale transactions as needed.
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Solis Mammography
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United States
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Hospitals and Health Care
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300 - 400 Employee
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Patient Service Representative
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Mar 2018 - Mar 2021
● Provided high level customer service in all interactions with internal and external ● customers. ● Served as liaison between patients/families, radiologist, and the treatment team. ● Answered calls accurately and with exceptional customer service at all times. ● Adhered to company policies and procedures. ● Interpreted and informed patients on policies and procedures regarding their care. ● Coordinated financial counseling for day surgery ● Investigated, deescalated and resolved problems and concerns regarding irate patients/families. ● Educated patient/responsible parties regarding billing process and any additional ● Arrived patients and prepared paperwork/chart for visit. ● Appropriately receipts all monies collected, tokens distributed, and deferments authorized. ● Verified, ensured eligibility, and pre-registers patients by obtaining patient demographics and third party coverage(s) at every encounter. ● Handled day to day operations managing, team members, supplies and registration. ● Mentored, trained and coached less experienced team members.
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Education
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2021 - 2022
San Jacinto College
Medical Assistant, Healthcare -
2004 - 2008
St. Lucie West Centennial High School
High School Diploma
Community
