Experience

Wonderful College Prep Academy

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Information Technology Technician

  • Jul 2023 - Present

  Created and maintained processes which aid in the keeping of an accurate inventory of IT technology. Participated in the deployment of IT Technology to every student and staff working for WCPA at the start of the 2023-2024 school year. Provide technical support to students, teachers, administrators, and support staff. Troubleshoot and resolve technical issues related to hardware, software, and network infrastructure. Respond to and resolve technical issues in a timely manner. Document and track all support requests and resolutions using an automated ticketing system. Communicate effectively with customers to understand the nature of the problem and provide accurate and appropriate solutions. Prioritize and manage multiple support requests simultaneously. Maintain and update technical documentation. Provide training and support to end-users on technology devices and software. Continuously improve and update technical skills through continued education and online resources. Show less



Peak Power USA

• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee

• Information Technology Specialist

  • Dec 2021 - Present

• Administrative Assistant

  • Dec 2021 - Oct 2023



PANAMA-BUENA VISTA UNION SCHOOL DISTRICT

• United States
• Primary and Secondary Education
• 100 - 200 Employee

• Information Technology Support Technician

  • Jun 2021 - Aug 2021

  I collected, inventoried, and assessed district technology for damages. I cleaned technology that was in good repair and prepared it to be returned to school sites. I recorded information about damages to technology hardware and prepared it to be sent out for repair. I assisted in the distribution of technology to students and staff of the PBVUSD. I employed many quality customer service and problem-solving skills daily as I interacted with staff, and addressed their questions or concerns. I helped install WI-FI access points at many of the school sites. I frequently worked with ChromeOS. I frequently typed at a desk and worked with google applications such as Google Sheets. I reimaged Chromebooks and Zbooks. I assisted in the setup of classroom technology such as Promethean boards, doc cams, and projectors. I was trained to use TipWeb, a new program the District is using to inventory technology and to check out technology to staff and students. Show less



The Church of Jesus Christ of Latter-day Saints

• United States
• Religious Institutions
• 700 & Above Employee

• District Leader Trainer

  • Dec 2020 - Apr 2021

  As a District Leader Trainer, I was placed under a lot of responsibility. I was to lead and council a district of 10 new missionaries weekly, and I was also to train one brand new missionary daily. During the brand new missionaries training, we studied together, worked together, attended meetings together, and by the end of his training, I had helped him to become fully capable of fulfilling the many responsibilities full-time missionaries have including finding, teaching, fellowshipping, and helping others through online and in person interactions or free service. We primarily did these activities through digital services such as Zoom, Facebook, Instagram, Google Drive, and phone calls as much of our proselyting/canvassing missionary service was completed during the Covid-19 pandemic. My responsibilities also included leading and training 10 other slightly more experienced people in their own efforts to find, teach and fellowship people in similar ways. Show less

• Missionary, Elder

  • Apr 2019 - Apr 2021

  I was responsible for many technology-related tasks involving the management of the New Jersey Morristown Missionary database and the Missionary maps, as well as helping others to resolve their technology-related issues. These tasks included: Drawing proselyting boundaries for our Missionaries, updating a Mission wide contacts database, updating permissions for our application, and creation of a new google sheets-based logistics tool to help with the planning of a large monthly event known as missionary transfers. I served in many leadership roles as a Missionary Elder. I led, through training, practices, and successful completion of various daily assignments alongside those in my stewardship. I led two focused groups of 10-12 people in their proselyting efforts for a total time of 4.5 months, one group of 20 for a total of 6 months, and one group of approximately 260 full-time Missionaries for a total of 9 months as an Assistant to the President of the New Jersey Morristown Mission. I conducted and trained many groups of missionaries ranging from 10 people to approximately 250 people In many weekly meetings for a total of approximately 20 months. I lead discussions and gave training on technology skills, online advertising skills, person-to-person skills, scheduling and planning skills, and canvasing techniques. I worked closely with others to keep an accurate inventory of apartment space for missionaries throughout the mission, as well as a running inventory of vehicles, and vehicle space, that was matched to each team of 2-3 Missionaries so that their day to day needs were always met. I also worked with some very difficult logistics regarding the transferring of said missionaries from location to location inside of the mission boundaries as they progressed through their Mission. I have many skills with google drive apps such as google sheets that helped me to complete these tasks effectively. Show less

• Assistant to the President of the New Jersey Morristown Mission

  • Apr 2020 - Dec 2020

  My role as Assistant to the President was one of leadership in a proselyting mission during the first year of the Covid-19 pandemic. I was responsible for many technology-related tasks involving the management of the New Jersey Morristown Missionary database and the Missionary maps, as well as helping all of the missionaries to resolve their technology-related issues. These tasks included: Drawing proselyting boundaries for our Missionaries, updating a Mission wide contacts database, updating permissions for our application, and creation of new google sheets-based logistics tool to help with the planning of a large monthly event known as transfers. I led others, through training, practices, and successful completion of various daily assignments alongside those in my stewardship of over 250 individuals. I conducted and trained many groups of missionaries ranging from ~10 people to ~250 people. In weekly meetings for a total of approximately 9 months. I lead discussions and gave instruction on technology skills, online advertising skills, person-to-person skills, scheduling and planning skills, and canvassing techniques. All of our work was done online through services such as Google Drive, Zoom, Facebook, Instagram, phone calls, and other digital resources. I also worked closely with missionaries in our mission office to keep an accurate inventory of apartment space throughout the mission, as well as a running inventory of vehicle space, and vehicles, that were allotted for approximately 98 groups of 2-3 Missionaries so that their day to day needs were always met. I worked with some very difficult logistics regarding the transferring missionaries from location to location inside of the mission boundaries as they progressed through their Mission. I have many skills with google drive apps such as google sheets that helped me to complete these tasks effectively. Transfers happened monthly and this process was always ongoing during my time in this position. Show less

• Zone Leader

  • Oct 2019 - Apr 2020

  As a Zone Leader, it was my responsibility to lead two districts of approximately 10 people each in their efforts to find, teach and fellowship people. It was also my responsibility to train the District Leaders of these two districts further in their responsibilities. Along with those responsibilities, I organized and coordinated the transportation and delivery of mail that was often sent to missionaries through our main office, I held weekly zoom meetings with my stewardship of approximately 20 missionaries to play games and boost morale, and I lead many initiatives or organized group-wide goals to help us all reach a high potential together. Show less

• District Leader

  • Aug 2019 - Oct 2019

  As a District Leader, it was my responsibility to set an example of missionary standards including finding, teaching, and fellowshipping people. It was also my responsibility to conduct and lead weekly meetings for the purpose of training other missionaries. In these meetings, I was to share information and direction from our mission president with those in my stewardship of 11 individuals. The 11 individuals in my district were divided into pairs of two or three, and I spoke with each pair of missionaries weekly to train them further in the use of technology and the finding, teaching, and fellowshipping I mentioned earlier. Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Barista

  • Aug 2018 - Mar 2019

  I was a hot bar, and cold bar drink mixer/maker, as well as a cashier. I spent a lot of time interacting with customers, and or cleaning various stations around the store. I grew to be very familiar with the cash register system, and my tasks on the drink bar and excelled in these activities. I was a hot bar, and cold bar drink mixer/maker, as well as a cashier. I spent a lot of time interacting with customers, and or cleaning various stations around the store. I grew to be very familiar with the cash register system, and my tasks on the drink bar and excelled in these activities.