Experience

Caine & Weiner

• United States
• Financial Services
• 100 - 200 Employee

• Manager Consumer Operations

  • Nov 2013 - Present



Cedar Financial

• United States
• Financial Services
• 100 - 200 Employee

• Collection Manager

  • Jun 2013 - Nov 2013



Caine & Weiner

• United States
• Financial Services
• 100 - 200 Employee

• Manager of Consumer Operations

  • Oct 2009 - 2013



Coast Professional Inc.

• Branch Manager

  • Jun 2009 - Aug 2009



Collection Technology Inc.

• Director of Production

  • Oct 2000 - Jan 2009

  Managed the U.S. Department of Education and state Guarantor recovery departments. Assisted in designing a proprietary call center application. Identified, coached, and developed management staff throughout the company. Implimented training curriculum based on production management, group dynamics, and labor law for managers. Restructured the ED recovery department and collection strategies leading to an 80% increase in monthly recoveries and tripled the number of staff working the project. Managed the U.S. Department of Education and state Guarantor recovery departments. Assisted in designing a proprietary call center application. Identified, coached, and developed management staff throughout the company. Implimented training curriculum based on production management, group dynamics, and labor law for managers. Restructured the ED recovery department and collection strategies leading to an 80% increase in monthly recoveries and tripled the number of staff working the project.



Self Employed Student Loan Consulting

• Self

  • 2009 - 2009



GC Services

• United States
• Financial Services
• 700 & Above Employee

• Assistant Manager

  • Aug 1996 - Oct 2000

  Managed the predictive dialer and calling strategies for all recovery teams for the Alhambra office. Managed the MCI residential recovery teams from 1998 to 2000, and was ranked #1 by our client 11 consecutive months. Managed the predictive dialer and calling strategies for all recovery teams for the Alhambra office. Managed the MCI residential recovery teams from 1998 to 2000, and was ranked #1 by our client 11 consecutive months.