Clayton Benz

Tier 1 & MyCare Service Manager at Imagine Communications
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Contact Information
us****@****om
(386) 825-5501
Location
Toronto, Ontario, Canada, CA
Skills

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Bio

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Credentials

  • edX Verified Certificate for Introduction to Computer Science and Programming Using Python
    edX
    Oct, 2020
    - Nov, 2024

Experience

  • Imagine Communications
    • United States
    • Broadcast Media Production and Distribution
    • 400 - 500 Employee
    • Tier 1 & MyCare Service Manager
      • Mar 2015 - Present

      Manager Tier 1 team transforming them from a clerical team to a fist level of support focusing on First Call resolution and managing our service contracts ensuring contracts are in our systems correctly, easy to renew, and our customers are getting the entitlements they have signed up for.

    • Technical Support Supervisor
      • Nov 2009 - Mar 2015

      Manage the North America Technical Support and Issue escalation from the global team. Working closely with the development team managing customer expectations

  • Ross Video
    • Canada
    • Broadcast Media Production and Distribution
    • 700 & Above Employee
    • Technical Support - Team Leader
      • Jul 2000 - May 2009

Education

  • Southern Alberta Institute of Technology / SAIT
    Broadcast Systems Technology, Radio and Television Broadcasting Technology/Technician
    1998 - 2000

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