Regional Sales Manager

• Feb 2022 - Dec 2022

Automation as a Service (AaaS)? Absolutely. Kelverion has been doing Automation as a Service before it was a buzzword. IT Service Desk Automation is our current sweet spot; but as a RSM for Kelverion, my job is to help IT service teams gain time and business value using service desk automation as a tool. For the past 11 years, Kelverion has built best practices for automation implementation for multiple federal clients and businesses for on premise and hybrid/multi-cloud IT… Show more Automation as a Service (AaaS)? Absolutely. Kelverion has been doing Automation as a Service before it was a buzzword. IT Service Desk Automation is our current sweet spot; but as a RSM for Kelverion, my job is to help IT service teams gain time and business value using service desk automation as a tool. For the past 11 years, Kelverion has built best practices for automation implementation for multiple federal clients and businesses for on premise and hybrid/multi-cloud IT service, RPA, IoT and custom projects. If tasks are electronic, Kelverion can automate those tasks as long as the process proves to be productive, streamlined and purposeful. We can map and teach multiple processes using a graphical user interface flow chart and automate it without coding. (https://www.kelverion.com/runbook-studio-download-request) This is considering RMM, RPA, DR, IoT or any bespoke project that generates purpose, value and efficiency. The best practices that we've built inside of our products are functional; and work immediately out of the box. From our experience(s) with anchor customers, we've developed best practices that are updated in every current product delivery. We also provide full training and support packages for all of our upgraded delivery releases. So as a manager; if your tasks require you to 'do more with less', we can use automation to 'do the dirty work' and allow your team to focus on higher level tasks. That way, they have time to add more productivity and value to your customers. We can white-label your Automation Portal to existing user interfaces( Sharepoint, Service Desk, Mobile, API) to streamline requests via multiple platforms: (https://www.kelverion.com/automation-portal/) Kelverion's Automation Value Calculator is the baseline GUI. (https://www.kelverion.com/value-calculator/) can provide expectations for the most common automation use cases, but for a custom analysis, send a message to set up a brief chat. Stay safe and take care Clay Show less Automation as a Service (AaaS)? Absolutely. Kelverion has been doing Automation as a Service before it was a buzzword. IT Service Desk Automation is our current sweet spot; but as a RSM for Kelverion, my job is to help IT service teams gain time and business value using service desk automation as a tool. For the past 11 years, Kelverion has built best practices for automation implementation for multiple federal clients and businesses for on premise and hybrid/multi-cloud IT… Show more Automation as a Service (AaaS)? Absolutely. Kelverion has been doing Automation as a Service before it was a buzzword. IT Service Desk Automation is our current sweet spot; but as a RSM for Kelverion, my job is to help IT service teams gain time and business value using service desk automation as a tool. For the past 11 years, Kelverion has built best practices for automation implementation for multiple federal clients and businesses for on premise and hybrid/multi-cloud IT service, RPA, IoT and custom projects. If tasks are electronic, Kelverion can automate those tasks as long as the process proves to be productive, streamlined and purposeful. We can map and teach multiple processes using a graphical user interface flow chart and automate it without coding. (https://www.kelverion.com/runbook-studio-download-request) This is considering RMM, RPA, DR, IoT or any bespoke project that generates purpose, value and efficiency. The best practices that we've built inside of our products are functional; and work immediately out of the box. From our experience(s) with anchor customers, we've developed best practices that are updated in every current product delivery. We also provide full training and support packages for all of our upgraded delivery releases. So as a manager; if your tasks require you to 'do more with less', we can use automation to 'do the dirty work' and allow your team to focus on higher level tasks. That way, they have time to add more productivity and value to your customers. We can white-label your Automation Portal to existing user interfaces( Sharepoint, Service Desk, Mobile, API) to streamline requests via multiple platforms: (https://www.kelverion.com/automation-portal/) Kelverion's Automation Value Calculator is the baseline GUI. (https://www.kelverion.com/value-calculator/) can provide expectations for the most common automation use cases, but for a custom analysis, send a message to set up a brief chat. Stay safe and take care Clay Show less

IBM Digital Sales at IBM

• Aug 2019 - Jul 2021

IBM Storage Sales Development Executive powered by N3

• Aug 2018 - Aug 2019

As an IBM Storage Sales Executive, I assist organizations of all sizes in achieving greater agility and flexibility through IBM Storage solutions. From cutting-edge software-defined storage (SDS) and all-flash storage arrays to hybrid IT extending to the cloud—IBM has a storage solution that is right for you and will help your business derive true value out of your data.

Vendor Sales Representative (VSR)

• Feb 2017 - Aug 2018

As a VSR for the Google Cloud team, my role is to build and foster relationships with companies, to evaluate their needs and goals, and to make a connection to how Google Cloud offerings align with their business initiatives. Through these engagements, we provide insights, recommendations, and support to drive success through tailored plans. We are focused on building relationships with companies and developers to help them achieve their business goals through digital… Show more As a VSR for the Google Cloud team, my role is to build and foster relationships with companies, to evaluate their needs and goals, and to make a connection to how Google Cloud offerings align with their business initiatives. Through these engagements, we provide insights, recommendations, and support to drive success through tailored plans. We are focused on building relationships with companies and developers to help them achieve their business goals through digital transformation. · Dedicated Cloud Users / Multi Cloud Strategy / Hybrid Approach, we can facilitate conversations to drive greater understanding · Fostering the penetration of cloud business solutions by developing reliable, scalable and realistic growth strategies · Achievable through continuous engagement with clients, Google Partners, Sales & Marketing Departments · Develop and implement action plans to drive revenue and productivity for GCP users Show less As a VSR for the Google Cloud team, my role is to build and foster relationships with companies, to evaluate their needs and goals, and to make a connection to how Google Cloud offerings align with their business initiatives. Through these engagements, we provide insights, recommendations, and support to drive success through tailored plans. We are focused on building relationships with companies and developers to help them achieve their business goals through digital… Show more As a VSR for the Google Cloud team, my role is to build and foster relationships with companies, to evaluate their needs and goals, and to make a connection to how Google Cloud offerings align with their business initiatives. Through these engagements, we provide insights, recommendations, and support to drive success through tailored plans. We are focused on building relationships with companies and developers to help them achieve their business goals through digital transformation. · Dedicated Cloud Users / Multi Cloud Strategy / Hybrid Approach, we can facilitate conversations to drive greater understanding · Fostering the penetration of cloud business solutions by developing reliable, scalable and realistic growth strategies · Achievable through continuous engagement with clients, Google Partners, Sales & Marketing Departments · Develop and implement action plans to drive revenue and productivity for GCP users Show less

Senior B2B IT Lead Developer

• Mar 2011 - Feb 2017

Senior Solutions Consultant - Hi Q (High Quality/High IQ) * Contact and educate current and potential technical Business Partners and customers on profit opportunities. Secure US/Canada sales appointments for multiple technology clients including Lenovo, IBM, Oracle and Hewlett-Packard Preferred Business Partners to high level (C to E class) executives’ systems/servers/software/support opportunities ranging from $10,000 to $5M. * Position Storage Virtualization with Flash Storage… Show more Senior Solutions Consultant - Hi Q (High Quality/High IQ) * Contact and educate current and potential technical Business Partners and customers on profit opportunities. Secure US/Canada sales appointments for multiple technology clients including Lenovo, IBM, Oracle and Hewlett-Packard Preferred Business Partners to high level (C to E class) executives’ systems/servers/software/support opportunities ranging from $10,000 to $5M. * Position Storage Virtualization with Flash Storage, IBM XIV systems and IBM Spectrum Computing with collaborative software development and client/server hardware for business inclusion. Demonstrates advantage of using Lenovo X6 servers with hyper-convergence to enhance storage and virtualization in concert with VMWare, KVM, Acropolis and other hypervisors. Show less Senior Solutions Consultant - Hi Q (High Quality/High IQ) * Contact and educate current and potential technical Business Partners and customers on profit opportunities. Secure US/Canada sales appointments for multiple technology clients including Lenovo, IBM, Oracle and Hewlett-Packard Preferred Business Partners to high level (C to E class) executives’ systems/servers/software/support opportunities ranging from $10,000 to $5M. * Position Storage Virtualization with Flash Storage… Show more Senior Solutions Consultant - Hi Q (High Quality/High IQ) * Contact and educate current and potential technical Business Partners and customers on profit opportunities. Secure US/Canada sales appointments for multiple technology clients including Lenovo, IBM, Oracle and Hewlett-Packard Preferred Business Partners to high level (C to E class) executives’ systems/servers/software/support opportunities ranging from $10,000 to $5M. * Position Storage Virtualization with Flash Storage, IBM XIV systems and IBM Spectrum Computing with collaborative software development and client/server hardware for business inclusion. Demonstrates advantage of using Lenovo X6 servers with hyper-convergence to enhance storage and virtualization in concert with VMWare, KVM, Acropolis and other hypervisors. Show less

Ad Operations Manager

• Aug 2007 - Oct 2010

Direct and integrate 2nd/3rd/4th party interaction with ad campaigns and flight based on genre, global geographic location, day-parts, revenue and ad source. Custom digital ad building based on proprietary platform and metric generation to determine market penetration and social response. Manage budget, contract administration and financial analysis functions. Generate financial/performance reports for clients to gauge ROI. Conduct sales presentations with outside and inside sales… Show more Direct and integrate 2nd/3rd/4th party interaction with ad campaigns and flight based on genre, global geographic location, day-parts, revenue and ad source. Custom digital ad building based on proprietary platform and metric generation to determine market penetration and social response. Manage budget, contract administration and financial analysis functions. Generate financial/performance reports for clients to gauge ROI. Conduct sales presentations with outside and inside sales teams. Manage entertainment content production for global digital and mobile distribution network Show less Direct and integrate 2nd/3rd/4th party interaction with ad campaigns and flight based on genre, global geographic location, day-parts, revenue and ad source. Custom digital ad building based on proprietary platform and metric generation to determine market penetration and social response. Manage budget, contract administration and financial analysis functions. Generate financial/performance reports for clients to gauge ROI. Conduct sales presentations with outside and inside sales… Show more Direct and integrate 2nd/3rd/4th party interaction with ad campaigns and flight based on genre, global geographic location, day-parts, revenue and ad source. Custom digital ad building based on proprietary platform and metric generation to determine market penetration and social response. Manage budget, contract administration and financial analysis functions. Generate financial/performance reports for clients to gauge ROI. Conduct sales presentations with outside and inside sales teams. Manage entertainment content production for global digital and mobile distribution network Show less

Operations Director

• Feb 2003 - Aug 2007

Manage the operations for a global digital distribution and interactive marketing company. Manage technical integration for interactive online and mobile advertising campaigns. Advise clients on technical development of new broadband channels and other multimedia platforms. Integrate Ad Juggler 6, DoubleClick DART DFP, OpenAds 2.4, AdZerk, AdJuggler, Adk2 and AdTech ad server systems with third parties. Flight or pulse campaigns from advertisers to publishers on multiple platforms to… Show more Manage the operations for a global digital distribution and interactive marketing company. Manage technical integration for interactive online and mobile advertising campaigns. Advise clients on technical development of new broadband channels and other multimedia platforms. Integrate Ad Juggler 6, DoubleClick DART DFP, OpenAds 2.4, AdZerk, AdJuggler, Adk2 and AdTech ad server systems with third parties. Flight or pulse campaigns from advertisers to publishers on multiple platforms to maximize ROI. Train clients on the utilization of proprietary ad serving systems, DoubleClick DART DFP and OpenAds 2.4 – Open X systems. Consulted on an Internet TV (IPTV) broadcast network digital advertising program for multiple platforms. Manage budget, contract administration and financial analysis functions. Generate financial/performance reports for clients to gauge ROI. Conduct sales presentations with outside and inside sales teams. Manage entertainment content production for global digital and mobile distribution network. Coordinate video production and website vendors to maximize entertainment content output. • Design project/technical implementation plans for digital and mobile initiatives. • Implement tactical operation plans for affiliate marketing programs for digital and mobile networks. • Successfully launched new digital music and video content product lines in South America, Europe, China, and Japan. Show less Manage the operations for a global digital distribution and interactive marketing company. Manage technical integration for interactive online and mobile advertising campaigns. Advise clients on technical development of new broadband channels and other multimedia platforms. Integrate Ad Juggler 6, DoubleClick DART DFP, OpenAds 2.4, AdZerk, AdJuggler, Adk2 and AdTech ad server systems with third parties. Flight or pulse campaigns from advertisers to publishers on multiple platforms to… Show more Manage the operations for a global digital distribution and interactive marketing company. Manage technical integration for interactive online and mobile advertising campaigns. Advise clients on technical development of new broadband channels and other multimedia platforms. Integrate Ad Juggler 6, DoubleClick DART DFP, OpenAds 2.4, AdZerk, AdJuggler, Adk2 and AdTech ad server systems with third parties. Flight or pulse campaigns from advertisers to publishers on multiple platforms to maximize ROI. Train clients on the utilization of proprietary ad serving systems, DoubleClick DART DFP and OpenAds 2.4 – Open X systems. Consulted on an Internet TV (IPTV) broadcast network digital advertising program for multiple platforms. Manage budget, contract administration and financial analysis functions. Generate financial/performance reports for clients to gauge ROI. Conduct sales presentations with outside and inside sales teams. Manage entertainment content production for global digital and mobile distribution network. Coordinate video production and website vendors to maximize entertainment content output. • Design project/technical implementation plans for digital and mobile initiatives. • Implement tactical operation plans for affiliate marketing programs for digital and mobile networks. • Successfully launched new digital music and video content product lines in South America, Europe, China, and Japan. Show less

Information Technology Operator Level V

• Jan 2002 - Jan 2006

Served this diversified Technology Company on Global Functions – Global Service Desk with team focus on Support Technologies and eSupport. Testing and troubleshooting involved client/network problems/processes/projects on multiple hardware/software platforms, groupware, authentication methods, and connectivity. Global Project Lead for TeleCenter System, a global application for call-center agent forecasting and scheduling. Authored business User Guide for NW8000 (mobile workstation)… Show more Served this diversified Technology Company on Global Functions – Global Service Desk with team focus on Support Technologies and eSupport. Testing and troubleshooting involved client/network problems/processes/projects on multiple hardware/software platforms, groupware, authentication methods, and connectivity. Global Project Lead for TeleCenter System, a global application for call-center agent forecasting and scheduling. Authored business User Guide for NW8000 (mobile workstation) and provided knowledge solutions to Help Desk thru product information submissions to HP’s Global Knowledge. Participated in Center of Expertise Test Center activities to proactively test software applications for support issues before introduction into HP’s applications download and license manager. Worked on the HYDRA Project; moving pre-merger HP employees to a Compaq MS Active Directory environment and transitioning MS Exchange from two entities into one. Supplied administrative submission of monthly reports as well as consolidation of concurrent data provided by team members in HP Support Engineering for presentation of activities to upper level management and project stakeholders. Configured SAP database for Client views in to ERP tool.

Duty Manager /Level 3 Support Technician

• Jul 1999 - Jan 2002

Repaired involved client/network problems/processes on multiple platforms, groupware, connectivity and bundled/unbundled software packages. Attained 13% drop in assigned call volume of resulting in call center savings of $211,000 by proactively training team members on hardware and software technology updates for refreshed equipment. Monitored calls to make sure that issues are handled in a timely manner, to intercede escalations, assisting in training opportunities, receipt of… Show more Repaired involved client/network problems/processes on multiple platforms, groupware, connectivity and bundled/unbundled software packages. Attained 13% drop in assigned call volume of resulting in call center savings of $211,000 by proactively training team members on hardware and software technology updates for refreshed equipment. Monitored calls to make sure that issues are handled in a timely manner, to intercede escalations, assisting in training opportunities, receipt of information and dissemination to front line agents, background teams and other Centers of Expertise. Maintained background support to the HP employees on the following operating systems and client/server technology: Windows NT 3.51-4.0, Windows 95, Windows 98, Windows 2000, Windows CE, MS Office 97-2000, NetMeeting, ActiveSync for PDA, Internet Explorer, Exchange, Lotus Notes ver.3.0/4.51, Norton Anti-Virus 5.0-7.0. Interpreted involved hardware problems that occur with the Omnibook 500/800/900/4150/5500/5700/6000/XE laptops and multiple desktop platforms such as Kayak, Vectra, e-Vectra.

Information Technology Solutions Specialist

• Jun 1998 - Jul 1999

Resolved involved client/network problems on multiple platforms, groupware and software packages. Provided support to the Field Sales and Enterprise Account Marketing Representatives on the following applications/operating systems and client/server technology: Windows NT 3.51-4.0, Windows 95, MSOffice 97, NetMeeting, Lotus Smart Suite, Lotus Notes ver.3.0/4.51, cc:Mail, cc:Mail Mobile, Netscape, Internet Explorer. Responsible for resolving remote connectivity issues such as: ISDN; Web-Proxy… Show more Resolved involved client/network problems on multiple platforms, groupware and software packages. Provided support to the Field Sales and Enterprise Account Marketing Representatives on the following applications/operating systems and client/server technology: Windows NT 3.51-4.0, Windows 95, MSOffice 97, NetMeeting, Lotus Smart Suite, Lotus Notes ver.3.0/4.51, cc:Mail, cc:Mail Mobile, Netscape, Internet Explorer. Responsible for resolving remote connectivity issues such as: ISDN; Web-Proxy client configuration; internet access; (Personal Computer Common Operating Environment) and internal application issues. Diagnosed involved hardware problems that occur with the Omnibook 800/900/4150/5500/5700/XE laptops and multiple desktop platforms such as Kayak, Vectra, and e-Vectra. Troubleshot multiple network issues on client/server communications systems and HP OpenMail/MS Exchange transitions.