Franchise Owner

• Jan 2020 - Present

Owner/Operator of 8 TCBY locations from NW Arkansas to East TN. Owner/Operator of 8 TCBY locations from NW Arkansas to East TN.

Managing Director Of Operations

• Aug 2016 - Jan 2022

Sales Manager

• Jun 2015 - Jan 2022

-Driving retails sales in Home Depot, Lowe's, Walmart, and several independent accounts (i.e. Ace Hardware, True Value, etc.) -Serve as acting District Manager when current DM is out of the office -Managing and coaching a team of up to 20 retail merchandisers on product knowledge, merchandising tactics to maximize efficiency, and weekly approach to ensure continued growth and profitability -Build effective teams including: developing recruiting plans, interviewing, and making hiring/termination decisions with the best interest of the business's growth in mind -Lead talent management initiatives including performance, providing feedback & coaching, and creating development plans to help promote internally. -Train new Sales Managers throughout the region -Establish personal relationships with store management and associates to ensure meaningful partnerships relating to promos, displays, incremental space, etc. -Identify and communicate local insights and competitive activity to influence marketing plans, tactics, and regional product development

Account Manager

• Jul 2014 - Jun 2015

-Ensured growing and profitable relationships with current and new clients -Understood in depth internet marketing services and tactics available to clients and how to use these tools to help grow, maintain and cultivate further relationships. -Trained new account managers and filled in for other managers while out of the office -Ensured growing and profitable relationships with current and new clients -Understood in depth internet marketing services and tactics available to clients and how to use these tools to help grow, maintain and cultivate further relationships. -Trained new account managers and filled in for other managers while out of the office

Claims Assistant

• Aug 2012 - Jul 2014

-Assisted Examiners in reviewing and making decisions on claims -Clerical work for team leads -Answered and initiated telephone calls, sets up medical appointments, and provide customer service as required -Set up and entered new claims into claims management system -Reviewed claims and kept an eye on any red flags to alleviate later mishaps. -Assisted Examiners in reviewing and making decisions on claims -Clerical work for team leads -Answered and initiated telephone calls, sets up medical appointments, and provide customer service as required -Set up and entered new claims into claims management system -Reviewed claims and kept an eye on any red flags to alleviate later mishaps.

Teller

• Jun 2011 - Jul 2012

-Handled customers daily transactions -Trained new tellers -Trusted with millions of dollars and responsibility of balancing vault, ATM, and teller drawers -Handled customers daily transactions -Trained new tellers -Trusted with millions of dollars and responsibility of balancing vault, ATM, and teller drawers

Leader/ Training Coordinator

• Aug 2009 - May 2011

-Trained new employees regardless of position within restaurant -Implemented new and improved training tactics to help decrease down time for new team members -Oversaw the operation output of about 10 employees per day -Trained new employees regardless of position within restaurant -Implemented new and improved training tactics to help decrease down time for new team members -Oversaw the operation output of about 10 employees per day