Head of Global Customer Success

• Dec 2022 - Present

Senior Customer Success Manager

• Jan 2022 - Dec 2022

I am happy to join the ScaleHub team. Traditional but also AI-based OCR reaches its limits in complex use cases. There are many good reasons to join ScaleHub at this time. The most important offering related reason to join are the SLAs. With our services we are able to guarantee the accuracy above 99% levels and a guaranteed turn around time within a few hours (even below 1h) for large document volumes. This is unique and outstanding. Now, that we do have customer-proven technology and established managed services around IDP Crowdsourcing, ScaleHub is on the verge to grow further and becoming a major player in demanding high-volume projects on the global market. I am looking forward to cooperate with existing and future partner and customers on their projects and operations. Just reach out - I am happy to discuss your projects and requirements.

Senior Solution Manager

• Jan 2019 - Jan 2022

Established as a subject matter expert having expertise in world-class clients and strategic partner engagement for the purpose of improving the journey with the ABBYY sales organization during new customer on-boarding scenarios and extension business. Manage the engagement of the client or partner to provide a smooth on-boarding experience as a customer through the key sales stages. I will ensure that hand-overs are completed with complimentary teams within ABBYY as necessary, including but not limited to Professional Services and Customer Success. Key contact for engagements of a non-commercial nature during the sales process and into the business as usual phase. For partners the role as a key point of contact will continue through-out the duration of the relationship.

Manager Sales Engineering BPO

• Oct 2015 - Dec 2018

My Sales Engineering team provided technical/process consultancy at client meetings and on conference calls to discuss, define and capture customer requirements for large Enterprises and BPO companies in Europe. Act as the engagement manager on large or complex BPO opportunities to support members of the Sales, Service and Solution Delivery teams and help to ensure projects are delivered on time, to specification and within budget ensuring the clients experience is optimized throughout. My Sales Engineering team provided technical/process consultancy at client meetings and on conference calls to discuss, define and capture customer requirements for large Enterprises and BPO companies in Europe. Act as the engagement manager on large or complex BPO opportunities to support members of the Sales, Service and Solution Delivery teams and help to ensure projects are delivered on time, to specification and within budget ensuring the clients experience is optimized throughout.

Director Sales Engineering Multichannel Process Automation

• Jan 2012 - Oct 2015

After the akquisition of foxray the integration of ReadSoft products like INVOICES, FORMS and DOCUMENTS in foxray XBOUND has been in focus and opened up new opportunities within the Business Process Automation market. My global team of 8 Sales Engineers has been responsible for the Technical Enablement of XBOUND related technologies into our 17 Subsidiaries. I was responsible for Sales Engineering within the Business Line of Multichannel Process Automation. Orchestration of XBOUND related presales consulting during the complete sales cycle for large or strategic international customers and Partners. Providing Presales along the complete Sales process.

Senior Sales Engineer Multichannel Process Automation

• Aug 2005 - Jan 2012

Provided technical/project consultancy in support of sales colleagues at client meetings to discuss, define and capture customer requirements. Work with sales teams to exploit the commercial opportunities for the foxray range of products and solutions within the target accounts. Engage with strategic partners and customers to promote foxray technologies with the SFA Responsible for Solution Architecture from requirement capture and design to implementation handover on BPO and enterprise opportunities. Develop and maintain a subject matter expert (SME) level of knowledge of foxray products in order understand, document, and demonstrate how foxray adds value to the SFA. Support strategic engagements on an as-needed basis providing feedback and knowledge or by providing a presence either on conference calls/web-sessions or in person to ensure the successful on-boarding of new customers or partners. Capture solution specific/vertical knowledge and experience from strategic engagements and feed this back into the wider team.

Account Manager Capture Solutions

• Nov 2002 - Aug 2005

ReadSoft acquired foxray AG in March 2012 ReadSoft acquired foxray AG in March 2012