Experience

coverletter.tech

• Romania
• Human Resources Services
• 1 - 100 Employee

• Analist servicii client - Hewlett Packard Enterprise

  • Sep 2022 - Present



S.C Idea Papel Distribution S.R.L.

• Bucureşti, România

• Database Administrator

  • May 2022 - Sep 2022

  In charge of CRM platform management and remote support - Creating SIP user accounts and setting permissions - Customizing PBX settings (projects, queues, inbound and outbound routes, custom schedule) - Providing PBX support - Asterix service troubleshooting - Training new employees and explaining protocols clearly and efficiently - Providing base-level IT support for department personnel. Resolving complaints about hardware and software problems regarding internet connection, VOIP software, Office 365, or equipment malfunction. Referring unresolved difficult issues using a ticketing system to level 2 support or to service providers depending on the situation. In charge of the implementation of various sales campaigns in the new CRM - Creating templates and adding custom fields specific to each campaign - Allocating eligible contacts from the client portfolio to sales agents Periodic data collection, centralization and analysis according to specific performance indicators. * Revenue growth * Customer Satisfaction & Retention * Number Of Customers * Contact Volume By Channel * Calls Handled Show less



Editura Litera

• Bucuresti

• Database Administrator

  • Aug 2017 - Apr 2022

  In charge of client database migration to a more performant CRM platform - Planning and establishing project stages - Processing the data from the old database to correctly migrate all information to the new platform - Supervising and reporting the migration progress to management - Detecting potential problems and proposing optimal solutions - Implementing new software solutions for data collection and administration Other responsibilities: - Collaboration with the marketing department to send newsletters through the MailChimp platform and promotional SMS messages, through the SMSO platform - Collaboration with the logistics department to send promotional materials nationwide, by express courier. Show less



Editura Delfin

• Area Sales Manager

  • Sep 2016 - Jul 2017

  Coordinating book sales within Buzau, Iasi, and Timis counties- Managing sales agents training- Contacting potential clients to establish meetings with sales agents- Supervising sales team activity and analyzing their performance - Creating daily activity reports for management

• Sales Agent

  • Aug 2012 - Aug 2016

  - Building a client portfolio , especially teachers with Buzau, Iasi, and Timis counties- Continous update and development of client portfolio- Contacting potential clients for presenting various book offers- Developing a professional relationship with customers in order to maintain a high level of customersatisfaction and customer loyalty- Achieving a monthly sales and revenue target- Presenting activity reports according to specific sales indicators



Open Systems

• Bucureşti, România

• Technician

  • May 2005 - Jun 2010

  Web administration service for various clients ( Carrefour , Revista22, ITM Bucuresti ) - Image processing using Adobe Photoshop, prior to replacing the weekly online product catalog for Carrefour Romania - Creating and sending newsletters for Carrefour Romania - Adding articles for the online magazine Revista22 on a weekly basis - Adding various content on the ITM Bucuresti website, such as wealth declarations, announcements, etc. Web administration service for various clients ( Carrefour , Revista22, ITM Bucuresti ) - Image processing using Adobe Photoshop, prior to replacing the weekly online product catalog for Carrefour Romania - Creating and sending newsletters for Carrefour Romania - Adding articles for the online magazine Revista22 on a weekly basis - Adding various content on the ITM Bucuresti website, such as wealth declarations, announcements, etc.