Experience

O'Brien Glass Industries

• Australia
• Retail
• 300 - 400 Employee

• Vehicle ADAS Remote Calibrator

  • Jan 2023 - Present



Motorserve

• Australia
• Automotive
• 1 - 100 Employee

• Customer Service Advisor

  • Aug 2020 - Feb 2023

  Automotive service and repairs Automotive service and repairs



Inchcape Australasia

• Australia
• Motor Vehicle Manufacturing
• 100 - 200 Employee

• Customer Service Team Manager

  • Aug 2011 - 2020

  Peugeot Citroen Australia Customer Contact Centre • Customer Service Advisor for Contact Call Centre, handling all areas of customer contact such as general enquiries, sales enquires, product or service related issues • Vehicle Technical Advisor, phone support helpdesk for dealerships and customer related technical matters • Intermediate experience in parts interpreting to assist customers and dealerships with enquiries relating to parts pricing, parts delays and parts failures • Quality control inspection of new products from time to time • Promoted to a Customer Service Managerial role for Contact Call Centre • Monitoring random calls to improve quality, minimise errors and track staff performance • Review department reports on a monthly basis to assess activity and performance of Call Centre • Managing and adjudicating all out of warranty mechanical claims and disputes • Managing the customer service goodwill expenditure budget to ensure profitability of the business without compromising on customer satisfaction • Handling all escalated customer cases passed on by Customer Service Advisors or other departments • Responsible for coordinating, motivating and leading a team of three staff to ensure successful day to day operations of the call centre and provide exceptional levels of customer service and satisfaction • Involvement and implementation of inbound/outbound Marketing and sales projects through the Contact Call Centre to boost brand awareness and hit sales targets • Promoted to Service Manager Position for the Trivett Peugeot and Citroen Service dealership in Alexandria. Making bookings, raising job orders, dealing with customers face to face, invoicing, banking, allocating work to the technicians, leading a team of three technicians and ensuring WHS procedures are followed. Maintained a high standard of quality service and workmanship.



Rick Damelian Group

• Light vehicle technician

  • 2007 - 2010

  European specialist light vehicle motor mechanic European specialist light vehicle motor mechanic