Experience

IKEA

• Netherlands
• Retail
• 700 & Above Employee

• In Store Customer Experience Manager

  • Nov 2021 - Present

• Home to home quality Leader

  • Aug 2020 - Nov 2021

  As owner of the customer experience in the store, I have to evaluate the customer’s feedback and define a plan to solve frictions. It means also manage the after-sales issue because of I’m the entry point in store for local services partner. Second main goal is to reduce the process costs as low as possible and get income by recover damage on product and get income by the last chance selling.

• Outbound Team Leader

  • Nov 2018 - Aug 2020

• Goods flow team leader

  • Sep 2014 - Nov 2018

  Responsible to manage and optimize all in store goods flow, to maximize customer service level and minimize operative costs.Daily monitoring of statistics and productivity of the departments, realization of action plan or fast action for the achievement of the goals of the store.Responsible for sales space refill optimization, respect for ikea range presentation standards and to minimize customer waiting time through the coordination of a group of 30 people.Responsible of the formation of the group for the unwinding of the routine and secure that the people work in security.Responsible for safety and maintenance of all Warehouse area and for Handling and storage equipment.Responsible of the creation of the group in according with the Ikea values, identifying the competence necessary now and in the future for the achievement of the objective in every roles.Team work with the other responsible of the store and with my group. Show less



IKEA

• Netherlands
• Retail
• 700 & Above Employee

• food coordinator

  • Mar 2013 - Aug 2013

  Responsible of the coordination about 25 persons securing efficient for every departments of the Food store. Responsible of the formation of the group for the unwinding of the routine, the realization of the working hours and secure that the people work in security.Daily monitoring of statistics and productivity of the departments, realization of action plan or fast action for the achievement of the goals of the store

• Logistics Coordinator

  • Nov 2011 - Mar 2013

• Quality responsible -Department Coordinator

  • May 2009 - Nov 2011

• Quality and Environment responsible back up

  • Jun 2006 - May 2009