Experience

Grand Erie District School Board

• Primary and Secondary Education
• 700 & Above Employee

• IT Systems Support Specialist

  • 2005 - Present

  Provide on-site, telephone, e-mail and remote desktop support for users and computers. Serviced hardware systems and application software, excellent knowledge in Windows XP/7/8/OSX operation systems. Provide technical support throughout various locations in Haldimand, Norfolk and Brant schools. Supported popular software titles MS Office 2013, Corel Suite, Smart Notebook, AutoCAD, Adobe Photoshop etc. Serviced and maintained products manufactures Dell, HP, IBM, Apple, Smart Boards, Xerox, Epson etc. Customize computer images according to the requirements of teacher/student/Staff and deploying using SCCM and Ghost. Created software packages for the purpose of distribution deployment using SCCM, Ghost and application catalogs. Troubleshoot and installed switches, wireless access points, VoIP Phones, cables and patch panels throughout locations. Create user accounts and passwords, delegate permissions to files, folder and software using Windows 2003/2008 Server. Manage print queues in windows environments, configured local and network printers by static IP address. Administrate user settings, desktop icons, start menus, software executables, Group Policy and login scripts.



Petro Canada

• Computer Service

  • Sep 2003 - Apr 2004

  Provided accurately and timely support for all clients by telephone, e-mails, on-site and remotely assistance. Customize system image for various departments using Ghost software. Installed and tested RJ45 network cable and fiber optics on patch panels, cable racks and wiring closets. Preformed daily/weekly backups of data, recovered lost or corrupted files. Pushed Microsoft Windows updates, software and virus patches through Systems Management Server. Provided accurately and timely support for all clients by telephone, e-mails, on-site and remotely assistance. Customize system image for various departments using Ghost software. Installed and tested RJ45 network cable and fiber optics on patch panels, cable racks and wiring closets. Preformed daily/weekly backups of data, recovered lost or corrupted files. Pushed Microsoft Windows updates, software and virus patches through Systems Management Server.



Harris Rebar

• Stoney Creek, Ontario

• Harris Rebar

  • Feb 2001 - Sep 2002

  Supported and maintained over 500 computers for all branched of the company throughout North America. Setup various software and in-house programs on computers for users throughout company. Planned and created accounts, account policies and administrated user rights and passwords. Preformed daily backup of data, recovered lost or corrupted files through backups. Updated and maintained company web page. Supported and maintained over 500 computers for all branched of the company throughout North America. Setup various software and in-house programs on computers for users throughout company. Planned and created accounts, account policies and administrated user rights and passwords. Preformed daily backup of data, recovered lost or corrupted files through backups. Updated and maintained company web page.