Experience

Sunoptic.com -Optical goods-

• Key Account Sales Manager

  • Feb 2022 - Present

  -Sustain and nurture solid relationships with key clients and their headquarters that generate a substantial part of the income for the company.-Flexible first line of contact with european and international market clients. Focus, performance and full commitment are the success key of this position. -Combined with his own knowledge and experience utilizes company resources to develop and implement strategic solutions to achieve key clients’ long-term goals.-Implementation of appropriate and unique strategies for each key accounts.- Management of sales assistants for the given area of sales.-Reports directly to the European/International Sales Manager and the CEO of the company.-Maintains intensive contact with the Internal Sales department, Accounting department, Quality department, Order support, Marketing, External Sales, Agents, and Expedition Department, Buyers, and Prospects.-Create & develop concrete ideas for existing relationships and new key accounts.-Play an integral part in developing long-lasting relationships that will turn into new sales.-Act as the main point of contact between key account HQs, internal & external teams.-Develop a thorough understanding of key account needs and requirements and prepare customized solutions and stay in contact regularly.- Present reports on account progress towards goals and forecasts regarding key accounts.-Ability to handle multiple accounts, strong negotiation skills, excellent communication and interpersonal skills as well as exceptional customer service skills.-Highly goal-oriented, assertive, and a hands-on problem solver.-Participation in the 3 most important annual trade fairs (SILMO Paris, OPTI Munich, MIDO Milan) Show less

• Senior Commercial Assistant

  • Aug 2019 - Feb 2022

  -Flexible first line of contact with european and international market clients. Focus, performance and full commitment are the success key of this position.(Focus mainly on French, German, English, Swiss, Belgian, Portuguese, Scandinavian, African, Asian customers & more)-Responsible for satisfying the clients needs, help them place orders, help them in their daily requests, and make sure transactions are processed in the best and efficient way possible. -Informing customers about the products and services provided by the company, with high quality standards and maintaining a pre-sales mentality for success.-Priority is the process of incoming daily orders. Actively remain in contact with clients to ensure sales and cross-selling of products and current promotions running.-After-sales service and handling of post-order enquiries, incoming requests and complaints.-Customer relations and communication skills must be developed to ensure customer satisfaction in all possible ways.-Showcase and make clients aware of new collections of products and services. -Improve client relations with already buying clients (upsales, cross-sales, active sales..)-Sourcing new potential clients and businesses -Follow-up deliveries in direct collaboration with the central warehouse and distibution center and logistic department.-Handling of key and medium accounts in direct collaboration with the european sales manager.-Reports to the european sales manager and the managing director.-Creation of sales reports and other generic sales-related statistical documents.-Chase clients payments in direct collaboration with the accounts department.-Organise and identify customer payments in direct collaboration with the accounting department.-Translation tasks: creation and updating of official company related translated documents. Show less



FURLA

• Italy
• Retail Apparel and Fashion
• 700 & Above Employee

• Brand Ambassador & Sales Assistant

  • Oct 2018 - Aug 2019

  -Achieve business, store goals and customer satisfaction in coherence with brand values and identity, ensuring the respect of procedures, guide-lines and company procedures which have been assigned. -Discovery of Client’s needs: get to know your clients, exploring their expectations and lifestyle. -Product presentation: transform all the information into a product proposal, use of all relevant training tools to present collections. -Leading the closure: close the sale by enlarging the offer and developing new desires. -Extend the experience: create loyalty; use of CRM tools. -Products and stock: demonstrate good knowledge of the product and the brand's history; have a clear idea of the range present in the store. -After-sales service: be the first point of contact for all customer needs, deal with any issues raised from requests in after-sales activities. -Visual Merchandising: merchandise products in accordance with company standards. -Stock organization: make sure stock is organized in line with company policies. -Cash/admin: complete all paperwork following all guidelines and time lines provided by the company. -Teambuilding & Teamwork: collaborate with others for a common end; pursue team spirit; contribute to a positive working environment; resolve issues with the team in a constructive manner. -Communication: be an active listener; organize and manage information effectively. -Leading the Leaders: inspire your team with the drive to achieve high quality standards and Lead by example, giving clear instructions and adopting best practices. -Be Focused: focus your attention, interest and activity on the customers and make changes to suit your customer's needs and find the best solution. -Work in direct collaboration with area & store managers and report to them. -Daily/Weekly/Monthly reports on sales and achievements Keyholder Show less



Michael Kors

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Associate Sales

  • Jul 2017 - Jul 2018

  -Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service. -Operating cash registers, managing financial transactions, and balancing drawers. -Achieving established goals. -Daily Reports. -Directing customers to merchandise within the store. -Increasing in store sales. -Superior product knowledge. -Maintaining an orderly appearance throughout the sales floor. -Introducing promotions and opportunities to customers. -Cross-selling products to increase purchase amounts. Show less



Hermès

• Retail Apparel and Fashion

• Sales and Customer Service Representative

  • Nov 2016 - Jan 2017

  -Listen and respond to customers needs and concerns -Provides information about products and services -Takes orders and oversee billing or payments -Reviews or makes changes to customer accounts -Handles returns or complaints -Records details of customer contacts and actions taken -Research answers or solutions as needed -Refers customers to supervisors, managers, or others who can help -Daily reports on sales and achievements -Listen and respond to customers needs and concerns -Provides information about products and services -Takes orders and oversee billing or payments -Reviews or makes changes to customer accounts -Handles returns or complaints -Records details of customer contacts and actions taken -Research answers or solutions as needed -Refers customers to supervisors, managers, or others who can help -Daily reports on sales and achievements



BVJ Champs Elysées

• Desk Receptionist

  • Mar 2016 - Jun 2016

  -Develops and maintains office forms and procedures, and assists with administrative tasks. -Answers central telephone system and directs calls accordingly. -Receives the public and answers questions, in person and by telephone; responds to inquiries from employees, citizens and others and refers, when necessary, to the appropriate person, official or department. -Operates listed office machines as required. -Prepares outgoing mail; sorts and distributes incoming mail. -Duplicates and distributes materials. -Composes, types and edits correspondence, reports, memoranda and other material. -Assists public with the use of department facilities. -Maintains office supply inventory. Show less