Claudine Nyirasafari
Technical Support Agent at Mobile Guardian 🏫 ☁️📲- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Hanaa Trifiss
I have had the privilege of working with Claudine Nyirasafari. Her dedication, commitment and passion for technology and people has added great value to the team and all projects where she was involved. She is extremely clever, open minded and kind ! She sees and can address everything from small detail to big picture She is highly motivated, solutions oriented and a Team player. Claudine has my full recommendation.
Delisile Ngwenya
It is a pleasure working with Claudine. Claudine is a person with a strong ownership and driving for results all the time. She sees and can address everything from the big picture to the details. She is creative, energetic, solutions oriented and highly motivated with great communication skills.
Hanaa Trifiss
I have had the privilege of working with Claudine Nyirasafari. Her dedication, commitment and passion for technology and people has added great value to the team and all projects where she was involved. She is extremely clever, open minded and kind ! She sees and can address everything from small detail to big picture She is highly motivated, solutions oriented and a Team player. Claudine has my full recommendation.
Delisile Ngwenya
It is a pleasure working with Claudine. Claudine is a person with a strong ownership and driving for results all the time. She sees and can address everything from the big picture to the details. She is creative, energetic, solutions oriented and highly motivated with great communication skills.
Hanaa Trifiss
I have had the privilege of working with Claudine Nyirasafari. Her dedication, commitment and passion for technology and people has added great value to the team and all projects where she was involved. She is extremely clever, open minded and kind ! She sees and can address everything from small detail to big picture She is highly motivated, solutions oriented and a Team player. Claudine has my full recommendation.
Delisile Ngwenya
It is a pleasure working with Claudine. Claudine is a person with a strong ownership and driving for results all the time. She sees and can address everything from the big picture to the details. She is creative, energetic, solutions oriented and highly motivated with great communication skills.
Hanaa Trifiss
I have had the privilege of working with Claudine Nyirasafari. Her dedication, commitment and passion for technology and people has added great value to the team and all projects where she was involved. She is extremely clever, open minded and kind ! She sees and can address everything from small detail to big picture She is highly motivated, solutions oriented and a Team player. Claudine has my full recommendation.
Delisile Ngwenya
It is a pleasure working with Claudine. Claudine is a person with a strong ownership and driving for results all the time. She sees and can address everything from the big picture to the details. She is creative, energetic, solutions oriented and highly motivated with great communication skills.
Credentials
-
Microsoft 365 Certified: Enterprise Administrator Expert
MicrosoftFeb, 2020- Nov, 2024 -
Microsoft 365 Certified: Security Administrator Associate
MicrosoftFeb, 2020- Nov, 2024 -
Office 365: Manage Clients and End-User Devices
LinkedInFeb, 2019- Nov, 2024 -
Office 365: Provision Office 365
LinkedInFeb, 2019- Nov, 2024 -
Managing DNS Essential Training
LinkedInJan, 2019- Nov, 2024 -
Office 365: Implement Identities for SSO
LinkedInJan, 2019- Nov, 2024 -
CompTIA A ce
CompTIADec, 2015- Nov, 2024 -
MS-100 Microsoft 365 Identity and Services
Microsoft -
MS-101 Microsoft 365 Mobility and Security
Microsoft -
MS-101 Microsoft 365 Mobility and Security
Microsoft
Experience
-
Mobile Guardian 🏫 ☁️📲
-
United Kingdom
-
Software Development
-
1 - 100 Employee
-
Technical Support Agent
-
Sep 2022 - Present
-
-
-
Solid Systems
-
South Africa
-
IT Services and IT Consulting
-
1 - 100 Employee
-
Service Desk Analyst
-
Jul 2018 - Sep 2022
-
-
-
Solid Systems
-
South Africa
-
IT Services and IT Consulting
-
1 - 100 Employee
-
IT Intern
-
Mar 2018 - May 2018
IT Support: Cloud Fundamentals -Core Cloud Concepts -Basic Cloud services -Cloud usage models -Cloud security basics -Microsoft Azure as an IaaS and PaaS solution -Microsoft Office 365 as a SaaS solution Office 365 -Provision an Office 365 tenant. -Enable clients to access the Office 365 tenant. -Configure custom domains. -Plan network connectivity to Office 365. -Implement Azure Active Directory Rights management. -Monitor and troubleshoot Office 365 Troubleshooting Windows -Troubleshooting Windows Installation -Using Windows troubleshooting and monitoring Tools -Troubleshooting web browser settings -Troubleshooting application installation issues -Troubleshooting Windows authentication -Troubleshooting Backup related issues -Basic use of Auto Task -Basic use of N-central -Basic use of IT Glue IT Support: Fundamentals -Introduce the IT Professional role -Core priorities and key responsibilities of a IT Professional -Improving my IT Professional by interacting with other roles -Identify the performance skills an IT Professional should master -Understand what drives customer behavior when interacting with IT Professional -Examine how cultural dimensions and communication styles affect customer behavior -Learnt how different cultures view time -Learnt the basic stages of IT Professional case management IT Support: Communication -Effective communication strategies -Difference between communication and effective communication -Develop a rapport with your customers -Interpret and paraphrase the customer’s message -Demonstrate empathy towards your customer -Review chat etiquette best practices -Communicate at the customer’s level of expertise -Differentiate between implicit vs. explicit customer messages -Understand how to respond effectively through phone, email, chat, and social media -Satisfy a challenging customer and defuse the customer’s anger Show less
-
-
-
African Eagle Day Tours
-
Cape Town Area, South Africa
-
Accounts Clerk
-
Aug 2010 - Mar 2018
• Prepare daily commissions and liaise with marketing director • Processing of clients credit card payments • Cashing up of tour guides after commenced tours / Answer commission queries and tour guides wage queries • Reconciling of cash and credit card daily transactions / Preparing of banking, daily filing and invoicing • Daily capturing of accounts payable, receivable and expenses in the software Sage Accpac (Accounts Package) • Assisting accounts manager and debtor’s clerk with audit Show less
-
-
-
Inter Store Internet Café
-
Cape Town Area, South Africa
-
Assistant Manager
-
Jan 2009 - Dec 2010
• Install and upgrade new computers • Troubleshooting a variety of computer issues • Troubleshooting internet problems faced by customers • Troubleshooting software issues faced by customers (including Microsoft office and Adobe) as well as web issues (Ex: Facebook, YouTube, Search engines…) • Monitor customers usage (time and content) on the internet • Completed any additional task assigned by the supervisor • Install and upgrade new computers • Troubleshooting a variety of computer issues • Troubleshooting internet problems faced by customers • Troubleshooting software issues faced by customers (including Microsoft office and Adobe) as well as web issues (Ex: Facebook, YouTube, Search engines…) • Monitor customers usage (time and content) on the internet • Completed any additional task assigned by the supervisor
-
-
-
Plus-Tech Computers (Internet Café)
-
Cape Town Area, South Africa
-
Assistant Manager
-
Jan 2008 - Dec 2009
• Assisting in installation of new work stations • Connecting, securing and setup hardware / Replacing hardware components • Loading / Upgrading software including security software • Resolve network issues • Troubleshooting all issues related to typing, printing and scanning, faced by customers • Responsible for the training of new staff • Stock taking • Assisting in installation of new work stations • Connecting, securing and setup hardware / Replacing hardware components • Loading / Upgrading software including security software • Resolve network issues • Troubleshooting all issues related to typing, printing and scanning, faced by customers • Responsible for the training of new staff • Stock taking
-
-
Education
-
2009 - 2010
College of Cape Town
Electrical Engineering Practical Level 1, 2 & 3, Electrical and Electronics Engineering -
2002 - 2006
Crestway High School
Matric National Diploma, Matric National Diploma -
2018 -
Microsoft
Information Technology
Community
