Claudine Lusica-Tuyor

Information Technology Cyber Security Consultant at World Food Programme
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Contact Information
us****@****om
(386) 825-5501
Location
Philippines, PH
Languages
  • English Full professional proficiency
  • Spanish Professional working proficiency

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Diosdado "Diosh" Lequiron, MBA

Results Driven and a Go Getter are two adjectives that best describe Claudine as an employee. For sure she'll be an asset in any company that she'll work with.

Deby Covey, MBA PMP CSM

Claudine is an amazing individual. She joined my team in 2013 from another support desk and together with a handful of others we developed the Certificates Management and Compliance team for OpenText/GXS. She is excellent with troubleshooting and documenting process so that her colleagues can follow easily. It is no wonder that when she left the company she was the lead advanced digital certificates specialist. Her legacy lives on in the employees she recommended as they are still with the team. Claudine learned rapidly to make key network connections and to prove with every challenge that she could get quickly to the root of the problem and turn around customer negativity. Her quick learning capability helped us ramp up faster into the Information Security policies and procedures. She is an asset to any company that is looking for top notch security analysis with that very rare asset to find in security - Customer Focus.

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Credentials

  • ICSI | Certified Network Security Specialist (CNSS)
    ICSI (International CyberSecurity Institute), UK
    Feb, 2021
    - Oct, 2024
  • Developing Your Emotional Intelligence
    LinkedIn Learning ⋅ Course Certificate
    Dec, 2020
    - Oct, 2024
  • Qualys Certified Specialist - Qualys Cloud Security Assessment - QSC 2020
    Qualys
    Nov, 2020
    - Oct, 2024
  • Qualys Certified Specialist - Qualys Vulnerability Management Detection and Response - QSC 2020
    Qualys
    Nov, 2020
    - Oct, 2024
  • Qualys Certified Specialist - Qualys Web App and API Security - QSC 2020
    Qualys
    Nov, 2020
    - Oct, 2024
  • CompTIA Security+
    Alison
    Jun, 2020
    - Oct, 2024
  • ITIL® Foundation Certificate in IT Service Management
    AXELOS Global Best Practice
    May, 2018
    - Oct, 2024
  • Scrum Fundamentals Certified
    SCRUMstudy - Accreditation Body for Scrum and Agile
    Jul, 2017
    - Oct, 2024
  • Six Sigma Yellow Belt Professional
    6sigmastudy - The global certification body for six sigma certifications
    Jun, 2017
    - Oct, 2024

Experience

    • Italy
    • Non-profit Organizations
    • 700 & Above Employee
    • Information Technology Cyber Security Consultant
      • Jan 2020 - Present

      Leading Get-Clean | Stay Clean initiative - Threat and Vulnerability Management for Web Application and Infrastructure of global WFP, Provide security recommendations to the new and existing solutions both Web Application and InfrastructureRemediation coordination to System Owner, Application Owner, Business Owner and System AdminDefine compliance standards, including requirements for removing vulnerable systems from the network.Supporting in building standard SOPs for Governance Risk and Compliance Performs Policy compliances and Application security assessment and reviewEnd-to-end management and coordination of assigned RFP processes as per TECI SME inputReporting and Dashboard visualizationCreates and implement process improvement and Strategic VM transformationCreates SOP and process documentationsProject Management Officer of TECI leading the project progress and status for on timely delivery.Prepare workplan and monitor project and service statusProvide report to the management

    • Ireland
    • Business Consulting and Services
    • 700 & Above Employee
    • Associate Cyber Security Manager
      • Aug 2018 - Jan 2020

      - Process Owner and Manager of Threat and Vulnerability Management both Infrastructure and Web Application- Ensure that vulnerabilities were presented and explained to the client to ensure remediation will be plan in hardening their infrastructure and web application security posture- Perform and lead vulnerability assessment and triaging both Infrastructure and Web Applications- Perform and investigate Firewall Patching and configuration to remediate vulnerabilities- Coordinate and Provide project solutions, architecting and work estimate to the client leadership- Layout the Project Effort Estimate and manage to ensure on-point quality delivery- Ensure that all Pentest and TVM task of my team are delivered and completed on time- Ensure that all resources are performing and well-motivated as they deliver with due diligence- Perform and provide security consultation and security governance to every application deployed to ensure compliance within the security operation protocol of the client is implemented to mitigate risk- Contribute decision to implement proper security landscape of the client’s infra and web app environment especially in protecting client’s Data

    • Australia
    • Software Development
    • 200 - 300 Employee
    • IT Consultant
      • Jul 2016 - Aug 2018

      -Vulnerability Assessment and Penetration Tester-IT Infra & InfoSec Manager-Risk and Asset Management-SharePoint Admin-Provide process sites and list to an organization via SharePoint to help elevate their process-Initiates and implements improvements in all areas of IT responsibility-Verifies application results by conducting system audits of technologies implemented-Serves as main point of contact on all IT-related matters for the office assigned-Identifies and provides standards for gathering information for use in trend analysis and reports information to company management.-Builds and maintains vendor relationships and manages the purchasing of all software, hardware and other IT supplies-Ensures that company assets are maintained responsibly. Design, plan and maintain infrastructure and technological platforms to improve customer experience-Set objectives and strategies of network infrastructure-Oversee the technological infrastructure (network, firewall and computer systems)-Oversee the administration of the company's WAN-Partners with Data Scientist and Data Engineers when it comes to Data Security-Manage the process of innovative change effectively and the forefront of emerging industry practices.-Delivering Information Security & Governance consulting services such as assessment and development of Information Governance strategy, process and policies.-Design, Implement and test Identity Access Management-Create and Manage Authentication Security in the Management Console-Provisioning Lifecycle Manager-Diagnose, operate, administer, configure and maintain identified system and integration. -Work closely with the clients admin and collaborate with the client adhering their concerns and wants-Work with the developer and QA team for penetration testing in web applications, scanning vulnerabilities and exploits -Can speak basic Spanish

    • Security Delivery Operations Analyst
      • Nov 2015 - Jun 2016

    • United States
    • IT Services and IT Consulting
    • 500 - 600 Employee
    • Technical Support Engineer |Advance Resolution Digital Certificate Specialist
      • Mar 2012 - Nov 2015

      Job Responsibilities:• Expertise in digital certificate cycle and any cryptography field. Resolves issue for all signing, encrypting and decrypting certificate for all B2B production • Monitor and schedule digital certificate renewals for all PKI and X509, AS2, IE/FE, FTPs, SFTP, SMG users for all B2B transactions. • Responsible for resolving network and data communications issues and ensure that all data transports has no traffics and making sure that there is good server connectivity for each trading partner. • Responsible for providing Level 2 technical support to customers, answering moderately complex questions on function and usage of product via the telephone and/or electronic format. • Monitoring e-commerce applications (Enterprise System and Application Integrator), communication systems (AS2, FTP, HTTP,SFTP, FTPS, VAN, TCP/IP, VPNs etc.), and system alerts.• Serve as the level 2 support for any network and data communications issues. • Receives transferred escalations from level 1 support.• Participating in incident and problem escalations; communicating with clients and other GXS team members to gather information and provide status updates about incidents and problems.• Accessing and modifying transactions in strict compliance with GXS-OPENTEXT and client procedures; and contributing to the knowledgebase of known problems and solutions. • Assist for following hosted services processes and procedures to prevent and resolve incidents and problems.• Track and ensure on-time renewal of certificates and keys issued by GXS and/or customers• Engagement of CS, PS and Engineering teams to provide timely resolutions for customer cert related issues • Adhere to process and direction of project management for certificate renewal projects• Maintenance of the Certificate Management Information • Enforcement of certificate management processes* Can speak Spanish

    • United States
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Customer Service Sr. Representative
      • May 2010 - Mar 2012

      * follow-up claims status* do collections* hit the daily target of collecting payments* processed claims and appeals* provide proper customer service deligently and politely * follow-up claims status* do collections* hit the daily target of collecting payments* processed claims and appeals* provide proper customer service deligently and politely

Education

  • Philippine Christian University
    Master of Business Administration - MBA
    2021 - 2022
  • The Philippine Women's University
    Master of Science in Information Technology, Computer/Information Technology Administration and Management
    2015 - 2015
  • Misamis University
    Bachelor of Science in Computer Engineering, Computer Engineering
    2005 - 2010

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