Claudia Postoli
Customer Service Specialist at AGS World Transport- Claim this Profile
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Italian Native or bilingual proficiency
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German Professional working proficiency
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French Limited working proficiency
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Spanish Limited working proficiency
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English Full professional proficiency
Topline Score
Bio
Hamish Brown
Claudia is an example of an employee who has really been able to effectively combine professionalism and exciting charisma to enhance her value to DHL or any company for that matter. Being in a client service specialist role, Claudia assisted myself and other's extensively with their supply chain requirements utilising her dynamic knowledge of the industry and her ability to provide solutions. Her impact was evident not only from the satisfaction displayed from the high profile clients she managed, but also from the internal commendations circulating DHL. My personal experiences interacting with Claudia regarding the interaction between client service and their accounting requirements consisted of positive and effective communication and coordination. Anyone who has the pleasure of dealing with Claudia in commercial and other professional settings can be confident that they will receive service of equal value. I thoroughly enjoyed working with Claudia and would be excited to work her again in the future.
LinkedIn User
Claudia is a thorough professional and a thoughtful person which reflects in her work. Time we worked together, time and again she proved a go-to person for not only the colleagues but also the management. Some of the accounts/tasks she handled were demanding and draining but she handled it all skillfully in a timely manner, earning wide appreciations regularly not only from colleagues and managers, but also the clients directly. Highly recommend her, surely she will add value to any business and domain.
Hamish Brown
Claudia is an example of an employee who has really been able to effectively combine professionalism and exciting charisma to enhance her value to DHL or any company for that matter. Being in a client service specialist role, Claudia assisted myself and other's extensively with their supply chain requirements utilising her dynamic knowledge of the industry and her ability to provide solutions. Her impact was evident not only from the satisfaction displayed from the high profile clients she managed, but also from the internal commendations circulating DHL. My personal experiences interacting with Claudia regarding the interaction between client service and their accounting requirements consisted of positive and effective communication and coordination. Anyone who has the pleasure of dealing with Claudia in commercial and other professional settings can be confident that they will receive service of equal value. I thoroughly enjoyed working with Claudia and would be excited to work her again in the future.
LinkedIn User
Claudia is a thorough professional and a thoughtful person which reflects in her work. Time we worked together, time and again she proved a go-to person for not only the colleagues but also the management. Some of the accounts/tasks she handled were demanding and draining but she handled it all skillfully in a timely manner, earning wide appreciations regularly not only from colleagues and managers, but also the clients directly. Highly recommend her, surely she will add value to any business and domain.
Hamish Brown
Claudia is an example of an employee who has really been able to effectively combine professionalism and exciting charisma to enhance her value to DHL or any company for that matter. Being in a client service specialist role, Claudia assisted myself and other's extensively with their supply chain requirements utilising her dynamic knowledge of the industry and her ability to provide solutions. Her impact was evident not only from the satisfaction displayed from the high profile clients she managed, but also from the internal commendations circulating DHL. My personal experiences interacting with Claudia regarding the interaction between client service and their accounting requirements consisted of positive and effective communication and coordination. Anyone who has the pleasure of dealing with Claudia in commercial and other professional settings can be confident that they will receive service of equal value. I thoroughly enjoyed working with Claudia and would be excited to work her again in the future.
LinkedIn User
Claudia is a thorough professional and a thoughtful person which reflects in her work. Time we worked together, time and again she proved a go-to person for not only the colleagues but also the management. Some of the accounts/tasks she handled were demanding and draining but she handled it all skillfully in a timely manner, earning wide appreciations regularly not only from colleagues and managers, but also the clients directly. Highly recommend her, surely she will add value to any business and domain.
Hamish Brown
Claudia is an example of an employee who has really been able to effectively combine professionalism and exciting charisma to enhance her value to DHL or any company for that matter. Being in a client service specialist role, Claudia assisted myself and other's extensively with their supply chain requirements utilising her dynamic knowledge of the industry and her ability to provide solutions. Her impact was evident not only from the satisfaction displayed from the high profile clients she managed, but also from the internal commendations circulating DHL. My personal experiences interacting with Claudia regarding the interaction between client service and their accounting requirements consisted of positive and effective communication and coordination. Anyone who has the pleasure of dealing with Claudia in commercial and other professional settings can be confident that they will receive service of equal value. I thoroughly enjoyed working with Claudia and would be excited to work her again in the future.
LinkedIn User
Claudia is a thorough professional and a thoughtful person which reflects in her work. Time we worked together, time and again she proved a go-to person for not only the colleagues but also the management. Some of the accounts/tasks she handled were demanding and draining but she handled it all skillfully in a timely manner, earning wide appreciations regularly not only from colleagues and managers, but also the clients directly. Highly recommend her, surely she will add value to any business and domain.
Credentials
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Developing Your Emotional Intelligence
Lynda.comApr, 2020- Nov, 2024 -
Leveraging Neuroscience in the Workplace
Lynda.comApr, 2020- Nov, 2024 -
Supply Chain and Operations Management Tips
Lynda.comApr, 2020- Nov, 2024 -
Becoming a Product Manager
Lynda.comAug, 2019- Nov, 2024 -
Project Management Foundations
Lynda.comAug, 2019- Nov, 2024
Experience
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AGS World Transport
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Australia
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Customer Service Specialist
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Jan 2022 - Present
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DHL Global Forwarding
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Germany
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Customer Relations Specialist
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Jun 2018 - Nov 2021
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BCR Australia Pty Ltd
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Australia
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Transportation, Logistics, Supply Chain and Storage
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1 - 100 Employee
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Customer Service Representative
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Jun 2017 - Jun 2018
This role requires high energy, critical thinking, excellent problem solving, remarkable ability to work under pressure to - Ensure superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot - Liaise with overseas agents and Transport companies for the timely delivery of stock into the warehouse operation - Set up and implement new customer accounts - Manage customers' accounts in conjunction with account managers - Manage wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently - Serve as the main liaison between customers, management and sales team - Manage weekly reports to be sent to the clients, organised by purchase orders and inbound shipments - Organise and validate shipment documents - Organise workflow to meet customer timeframes - Coordinate and manage the EDI orders are being transmitted to the various retailers and or customers - Follow up with Transport providers on outstanding deliveries and proof of delivery requirements - Ensure KPI's are met Show less
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Savino Del Bene
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Italy
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Assistant Project and Process Manager
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Mar 2016 - May 2017
My position in this company required a combination of organisational, time management and problem solving skills in a fast paced environment. Among my responsibilities were: - Assist in the establishment of a new pick and pack warehouse including selecting suppliers to install new fit-out in the warehouse according to our requirements - Perform logistics management in the warehouse - Implement new procedures and guidelines for daily operation of the warehouse - Liaise with clients and their logistics managers and resolving any issues that arise - Schedule daily tasks for other employees based on priorities - Perform data analysis for end of month billing purposes - Analyse running cost and expenditure of the warehouse in order to maintain profitability - 2IC for my manager, familiar with full scope of my managers responsibilities and able to perform the role in the absence of my manager Show less
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Venice Paints
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Sydney, Australia
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Co-Founder, Sales & Marketing Manager
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Jun 2014 - Mar 2016
Venice Paints was created to bring Italian decorative know-how and style to the Australian business and residential market. Besides from strong initiative and leadership in launching the business, my contribution required - technical skills at the purpose of building and curating the company’s website - marketing knowledge at the purpose of creating a media plan, inclusive of building a website and social media platforms - communication skills in promoting the business with Interior Designers, Painters and Architects - project management skills at the scope of organising shipments from Italy to arrive on time for the different customised decorating projects Show less
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Private Banking
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Turin Area, Italy
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Private Banker
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Feb 2007 - Nov 2013
Performed the role of Private Banker for the most prestigious Italian Private Bank by -Supporting uber wealthy clients with exceptional advice on long term wealth management, on how to sustain and build their wealth and addressed their business requirements - Building excellent relationships by understanding customer needs and developing a portfolio tailored to them, which often led to cross selling - Representing bank at community events to establish strong ties and promote business - Continuing education on behavioural finance  - Defining strategies for customised asset allocation on investment portfolios and making proactive adjustments to maintain results Show less
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Commercial Bank
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Turin Area, Italy
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Financial Advisor
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Feb 2002 - Oct 2006
In the role of Financial Advisor for the first Italian Commercial Bank I: - Cultivated and strengthened relationships with new and existing clients - Profiled and analysed investment products to develop customised financial strategies for clients' financial needs - Explained and documented for clients the types of services to be provided, and the responsibilities to be taken by the personal financial advisor - Worked with clients to assess and meet short- and long-term financial goals - Provided information on accounts, insurance plans and diverse funds - Continued education on current banking products and services Show less
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Education
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University of Turin, Italy
Bachelor's degree, Economics -
2015 - 2016
Marketing and Management Institute, Sydney
Marketing -
2014 - 2015
Marketing and Management Institute, Sydney
Business, Management, Marketing, and Related Support Services -
2022 -
Macquarie University
Bachelor of psychology, Psychology
Community
