Experience

Domestic Violence Crisis Service ACT

• Australia
• Individual and Family Services
• 1 - 100 Employee

• Domestic Violence Crisis Intervention Team

  • Feb 2023 - Present



ACT Government

• Australia
• Government Administration
• 700 & Above Employee

• Housing Manager

  • Mar 2022 - Feb 2023

  Senior Client Engagement Officer Senior Client Engagement Officer



NSW Department of Communities and Justice

• Australia
• Government Administration
• 700 & Above Employee

• Senior Client Service Officer - Specialist

  • Nov 2018 - Mar 2021

  Housing NSW -Deliver housing services to vulnerable people in NSW to ensure that housing products and support services are effectively targeted to meet their housing needs.-Meeting with clients face to face and over the phone to assess the clients needs for housing assistance. Understanding, interpreting and applying standards, legislation, policy and guidelines in providing services to clients.-Providing advice, referral and provision of housing assistance.-Making assessments to determine eligibility.

• Senior Guardian

  • Jan 2019 - May 2019

  Office of the Public GuardianThe Public Guardian is a statutory official who can be appointed by the Guardianship Division of the NSW Civil and Administrative Tribunal (NCAT) or Supreme Court. The Public Guardian can be appointed to make important health and lifestyle decisions on behalf of another person.The Public Guardian is the 'guardian of last resort'. This means that the Guardianship Division of NCAT has decided no other person, such a family member or friend, can be appointed. This usually happens when no one is available, or when there is no one suitable, possibly because of conflict.The Public Guardian is the guardian for people who have a disability such as dementia, intellectual disability, brain injury, or mental illness and may live an at risk or itinerant lifestyle, and who have a decision making incapacity.



Wesley Mission

• Australia
• Non-profit Organizations
• 700 & Above Employee

• Complex Case Worker (Homelessness)

  • Sep 2015 - Mar 2018

  - Case management for single adults who are homeless or at risk, with mental illness,alcohol and other drug issues, and a variety of other support needs. - Working with clients in the community across the Sydney region, and crisis accommodation.- Advising and facilitating supported pathways for clients into stable, long termhousing.- Referrals to external and internal support services.- Regular collaboration with social & community housing providers to manage tenancies.

• Team Leader (acting)

  • Apr 2017 - Jun 2017

  - Direct report for a team of seven case workers.- Providing daily support to case workers, particularly with complex problem-solving.- Representing Wesley Mission at various community and inter-agency events.& more...

• Practice Leader (acting)

  • Jul 2016 - Sep 2016

  - Providing team leadership and a direct report for two teams within a crisis accommodationsetting; case workers and welfare workers.- Responsible for ensuring all staff fulfil their relevant roles in accordance with industry bestpractice; “No Wrong Door” approach, consistent with “Going Home Staying Home” reforms.- Creating and implementing new strategies for case workers and welfare workers to providequality client care.



Department of Family and Community Services (NSW)

• Australia
• Government Administration
• 100 - 200 Employee

• Disability Support Worker

  • Jun 2011 - Oct 2015