Experience

WiseTech Global

• Australia
• Software Development
• 700 & Above Employee

• Business System Analyst

  • Aug 2019 - Present



ABM Data Systems Ltd.

• Ireland
• IT Services and IT Consulting
• 1 - 100 Employee

• German Customs support consultant

  • Mar 2017 - Jul 2019



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Expert Customs Programs

  • Jan 2012 - Feb 2017

  • Development and optimization of processes and IT systems for customs clearance and their interfaces to operating systems DHL • Analysis of new customs requirements in terms of the impact on DHL systems and processes • Project-based collaboration in process changes, software development and customer projects • Creating project documentation according to PRINCE2 Project Initiation, Business Requirements, Business Case • Implementation of software testing and certifications with the ATLAS Test Center of the customs authorities • Creation of user manuals and test scenarios • Error analysis and reporting, parameter maintenance • Recording of user requirements, detailed clarifications with the staff of the areas Customs Production



AGILITY LOGISTICS

• Malaysia
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Import Export Specialist

  • Jun 2010 - Dec 2011

  • Import and export clearance of airfreight and sea freight shipments, enter data in to the customs IT system (ATLAS) • Accounting, invoicing, booking of incoming and outgoing invoices • Sales, purchasing, create quotations, prepare tender • Public relations and correspondence with customs authorities and customers • Customer database administration • Quality management, ISO and AEO compliance • Import and export clearance of airfreight and sea freight shipments, enter data in to the customs IT system (ATLAS) • Accounting, invoicing, booking of incoming and outgoing invoices • Sales, purchasing, create quotations, prepare tender • Public relations and correspondence with customs authorities and customers • Customer database administration • Quality management, ISO and AEO compliance



BDP International

• Frankfurt Am Main Area, Germany

• Import Specialist and Key Account Assistant

  • May 2008 - May 2010

  Import Specialist • Import clearance of airfreight shipments, enter data in to the customs IT system (ATLAS) • Accounting, invoicing, booking of incoming and outgoing invoices • Sales, purchasing, create quotations, prepare tender • Public relations and correspondence with customs authorities and customers • Customer database administration Key Account Assistant • Transport organization and coordination of import and export shipments, sea and air freight • Sales, purchasing, create quotations, prepare tender • Accounting, invoicing, booking of incoming and outgoing invoices



DHL

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Duty Manager Customs (last position)

  • Aug 2005 - Apr 2008

  Duty Manager Customs (2007 - 2008) • Manage daily operations ensuring all German customs import and export laws are strictly enforced within • Public relations and correspondence with customs authorities and external customers • Interface responsibility to the operational departments • Plan and assign workloads, address complaints and resolve problems • Prepare weekly and monthly reports for statistics • Quality management and error analysis • Confer with local customs authorities when a problem arises and getting the problem fixed • Worker feedback interviews and decision making of the yearly bonus percent Senior Supervisor Export (2006 - 2007) • Manage daily operations ensuring all German customs export laws are strictly enforced within • Ensure an on time performance is met for departing movements • Train employees, plan and assign workloads, address complaints and resolve problems • Build and maintain cross department processes • Confer with local customs authorities when a problem arises and getting the problem fixed • Worker feedback interviews and decision making of the yearly bonus percent • Oversee that changes in the law, systems and work processes are being followed within my team • Make sure that all customer shipments are properly customs cleared for export • Give system administrators input and ideas for improvements of intern company systems and program changes • Report open incidents daily and follow up on the next cycle • Prepare weekly and monthly reports for export statistics • In time of IT system failure coordinate contingency processes with custom authorities and coordinate within to ensure a smooth transaction and insure an on time departure of goods • Give management a heads up of possible upcoming problems then respond suitably to ensure the operations is minimally affected - Supervisor Export (2006) - Export Agent (2005 - 2006) - Ramp Agent (2005)