Experience

Accedian is now part of Cisco

• Canada
• IT Services and IT Consulting
• 200 - 300 Employee

• Manager of Customer Xperience Program

  • Oct 2021 - Present



EasyWorkforce Software

• United States
• Software Development
• 1 - 100 Employee

• Lead Account Manager/Customer Success Manager/Retention Manager

  • Oct 2015 - Oct 2021

  - Implemented 6 new successful strategies with clear KPI-driven indicators for customer retention, using approaches that were recognized and scaled out to other accounts.- Set clearly defined goals and became the go-to resource for escalated issue resolution.- Streamlined organization of job applications, candidate vetting, hiring, and promotions, improving employee performance and decreasing churn within a competitive market.

• Senior Sales Executive

  • Nov 2013 - Oct 2015

  - Sold record Time and Attendance solution in a 2-year timeframe, exceeding sales goals by 57% and ranking amongst the top of all Sales Executives against industry-leading companies.- Created proposals and ROIs in strict compliance with company policies and practices.- Assessed customer buying trends, market conditions, and competitor actions to adjust strategies and structure new marketing and outreach practices. Produced comprehensive reports on sales efforts.



Larry Handfield Law Firm

• Miami/Fort Lauderdale Area

• Legal Assistant

  • Feb 2012 - Mar 2013

  - Completed accident reports, coaching other assistants on legal principles. - Scheduled all appointments, appearances, briefings, and travel bookings while upholding accuracy and clear communication. Supported further process improvement for filing and planning. - Completed accident reports, coaching other assistants on legal principles. - Scheduled all appointments, appearances, briefings, and travel bookings while upholding accuracy and clear communication. Supported further process improvement for filing and planning.



Apriori Showroom

• Miami, Florida, United States

• Operations Manager

  • Mar 2009 - Jan 2012

  - Acted as the main liaison with vendors and suppliers to manage and budget $2M+ in inventory, uncovering avenues to reduce costs within a short timeframe. - Evaluated suppliers to assess quality, timeliness, and compliance of deliveries, championing innovation and enhanced monitoring to boost profitability. - Spearheaded operations planning and ensured productive project management. - Acted as the main liaison with vendors and suppliers to manage and budget $2M+ in inventory, uncovering avenues to reduce costs within a short timeframe. - Evaluated suppliers to assess quality, timeliness, and compliance of deliveries, championing innovation and enhanced monitoring to boost profitability. - Spearheaded operations planning and ensured productive project management.



Carls Furniture

• Retail
• 1 - 100 Employee

• Design Consultant

  • Jan 2007 - Feb 2009