Implementation Manager

• Sep 2021 - Present

Implementation Manager

• Jun 2019 - Sep 2021

The Implementation Manager is responsible for the technical boarding of Ingenico ePayments’ merchants and for providing technical support to existing merchants. He or she coordinates the integration of merchants into Ingenico ePayments’ Payment Processing Platform (APIs connectivity). The implementation manager configures front and Back office systems to ensure merchants have access to selected products and services (Ingenico ePayments provides more than 170 payment methods worldwide: cards, real-time bank transfers, wallets, etc.). The implementation manager has broad e-commerce payment and service knowledge. Show less

Client Project Manager

• Nov 2018 - Jun 2019

Client Project Management is at the border of Sales and Operations. Responsible for the end to end management of multiple client integration projects by working directly with clients, payment suppliers and internal stakeholders. Aim is to increase customer satisfaction by making the boarding process fast and smooth.

Quality Auditor

• Oct 2012 - Nov 2018

Quality auditing is a support function to the Merchant Boarding management team, safeguarding the overall quality of work executed within Merchant Boarding. Responsible for the execution of quality audits on all configuration & set-up work done within the GC infrastructure to ensure these are performed according to quality standards, departmental guidelines, compliance stipulations, business and client policies and procedures. Provides feedback of the audit to management and directly to individuals within the Merchant Boarding team to ensure any gaps or defects identified are resolved structurally. Show less

Implementation Manager

• Dec 2007 - Oct 2012

Responsible for the end-to-end coordination and technical implementation of the offerings sold to the clients (online merchants). This entails the integration with the Global Collect payment platform & infrastructure and configuring the on- and offline systems according to merchant needs within the agreed service levels. Also responsible for processing changes for existing merchants.

Assistant VP Merchant Accounting

• Jul 2002 - Dec 2007

The Merchant Accounting department is the heart of the operational processing centre of Global Collect. The main responsibility of this team is the processing of all online transactions (payments, refunds, reversals) processed via Global Collect’s payment portals. Right hand of the Vice President of Merchant Accounting regarding timely and correctly delivery of services as matching bank statements, remittance handling, file handling, customer service and dispute management. Responsible for management overviews. Leading project to decrease the number of non matched amounts. Show less

Head of Financial Administration

• Jun 2001 - Jul 2002

Responsible for operational financial processes and managing a group of 4 FTEs (accounts receivable/payable/transfers/banks). Responsible for the consistency, reliability and timeliness of data in the General Ledger and for the coordination and production of the monthly closure of the accounts.

Financial Analyst

• Aug 1999 - Jun 2001

Assist in the budgetary, forecasting and financial analysis activities. Be actively involved in management discussions relating to business and strategic planning. Produce business financial reports with key analysis, and monitor performance against budgets. Assist in the budgetary, forecasting and financial analysis activities. Be actively involved in management discussions relating to business and strategic planning. Produce business financial reports with key analysis, and monitor performance against budgets.

Administrative Employee Accounts Receivable

• Dec 1996 - Aug 1999

Prepare weekly and monthly reports, improve the invoicing process and solving disputes. Prepare weekly and monthly reports, improve the invoicing process and solving disputes.