Experience

Abbey Ireland & UK

• Ireland
• Travel Arrangements
• 100 - 200 Employee

• Senior Customer Care Executive - Northern Europe

  • Mar 2022 - Present



ENABLE Scotland

• United Kingdom
• Non-profit Organizations
• 300 - 400 Employee

• Personal Assistant

  • Jan 2021 - Present

  Providing personalised support to adults/children as part of the leading member-led learning disability charity in Scotland. Providing personalised support to adults/children as part of the leading member-led learning disability charity in Scotland.



Hunter Boots Ltd

• United Kingdom
• Retail Apparel and Fashion
• 1 - 100 Employee

• Customer Service Advisor

  • Nov 2020 - Dec 2020



Abbey Ireland & UK

• Ireland
• Travel Arrangements
• 100 - 200 Employee

• Senior Customer Care Executive - NA & Long Haul Market

  • Oct 2018 - Jul 2020

  Specializing in accounts for performance, religious and high end/luxury groups.Assisting the market manager with the overseeing of the NA and long haul market groups operations and planning for the next season to ensure timely and smooth running. Contracting and allocating tour guides. Supervising and training customer care executives and interns in the team.2019 - In charge of the Group department's Military Tattoo TicketsAchievements: NA market team in 2019 season far exceeded target margins.Oct 18 - Awarded "Employee of the Quarter"

• International Customer Care Executive

  • Mar 2018 - Sep 2018

  Customer Care Executive, mainly for the North American market, operating groups coming into the UK travelling in England, Wales and Scotland, including a premium client's tour series.Also, handling of VIP client for choir & music groups travelling and performing in the UK, which involves liaising with concert organizing company. This July, several groups (>400pax) gathered for the GB Choral Festival where on site support was provided for the week, in form of liaising with venues, performance company, client representatives and guests in person.On another occasion, a short notice trip to the Outer Hebrides was needed to fill in for a hospitalized German Tour Manager and help accompany the group until their departure.



JacTravel

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Customer Delivery Executive (German market)

  • Dec 2015 - Mar 2018

  Operating groups from various source markets travelling through Scotland, but also Ireland, England and Wales, which includes establishing successful relationships with clients and suppliers, providing excellent customer service and itineraries, booking/complaint/invoice handling, quoting on extra services as well as contracting services. Achievements: I have worked independently on a high volume of tours, while keeping deadlines, exceeded the target margin, supporting my team and providing customer satisfaction resulting in requests for the next year.



SYKES

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Knowledge Administrator and Translator

  • Jun 2014 - Nov 2015

  This role as part of the client Procter & Gamble’s Global Consumer Relations team includes database management (e.g. Salesforce), handling internal messages as well as confidential information, while being in constant direct contact with the client and sourcing information from various client contacts. Achievements: Through excellent attention to detail and delivering accurate high quality work ahead of deadlines, the role and the team has expanded in a short time and the tasks and responsibilities increased. Additionally, I acted as a German Customer Service Agent to help out the P&G Professional team for several months.



The Eric Liddell Community

• United Kingdom
• Non-profit Organization Management
• 1 - 100 Employee

• P/T Front Desk Administrator

  • Feb 2013 - Aug 2014

  The Front Desk role included various reception duties at the busy community centre, from handling internal and external queries via e-mail, phone or face-to-face to diary management with room bookings. Whereas the Caretaker role involved practical skills like setting up and clearing rooms for events, occasionally providing catering. The Front Desk role included various reception duties at the busy community centre, from handling internal and external queries via e-mail, phone or face-to-face to diary management with room bookings. Whereas the Caretaker role involved practical skills like setting up and clearing rooms for events, occasionally providing catering.



FZLO Freizeitstätten GmbH Limbach-Oberfrohna (Event venue)

• Limbach-Oberfrohna

• P/T Project Assistant

  • Jun 2012 - Jul 2012

  The main task was the compilation of a database of potential event attendees (school groups in the region), drafting and emailing invitation and do follow-up calls on attendance. I also prepared a PR statement draft, helped design an event invitation and mail them to prospective Gala attendees. The main task was the compilation of a database of potential event attendees (school groups in the region), drafting and emailing invitation and do follow-up calls on attendance. I also prepared a PR statement draft, helped design an event invitation and mail them to prospective Gala attendees.



DKV Seguros

• Zaragoza, Spain

• Intern with International Customer Service and Marketing Department

  • Feb 2011 - Jul 2011

  I translated and produced promotional and information material for customers and internal use. Further, I communicated with (potential) clients in Spanish, English and German via phone and mail (handling questions and complaints, informing, advising and signing clients). I also gained insight into the insurance sector and the different health systems in Spain and Germany. I translated and produced promotional and information material for customers and internal use. Further, I communicated with (potential) clients in Spanish, English and German via phone and mail (handling questions and complaints, informing, advising and signing clients). I also gained insight into the insurance sector and the different health systems in Spain and Germany.



Host Family

• Wellington, Florida

• Au-Pair in USA

  • Jul 2006 - Apr 2008

  I refined my organisational and multi-tasking skills through helping out a household with five children (newborn to 11 years old). It also equipped me with a good amount of patience and the ability to cope with stress. I refined my organisational and multi-tasking skills through helping out a household with five children (newborn to 11 years old). It also equipped me with a good amount of patience and the ability to cope with stress.