Digital Marketing Specialist

• Feb 2023 - Present

Marketing Operations Associate

• Sep 2021 - Jan 2023

Customer Service Executive

• Feb 2021 - Sep 2021

A third-party service provider in handling Shopee project. - Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. - Contribute to team effort by accomplishing related results as needed. - Handle 4 chats at once and multitasking in between. - Provide accurate, valid and complete information by using the right methods/tools. - Go the extra mile to engage with customers.

Waitress

• Mar 2020 - Dec 2020

Japanese fine dining (Omakase), serves alcohol. - Collaborated with kitchen staff to correctly update customers on unavailable dishes and waiting time. - Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest. - Greet new customers, discussed specials, took drink orders and built immediate positive connections with guests. - Kept server areas clean and stocked during service hours to increase efficiency while working tables.

Student Internship

• Oct 2019 - Jan 2020

Tourism agency. - Built personal relationships with guests to promote positive experiences. - Developed tour programming to enhance guest experiences. - Researched and studied on topics that pertained to tour locations so that such information could be added to scripts. - Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories. Tourism agency. - Built personal relationships with guests to promote positive experiences. - Developed tour programming to enhance guest experiences. - Researched and studied on topics that pertained to tour locations so that such information could be added to scripts. - Entertained tour guests with various props and signs for maximum engagement, fun and lasting memories.

Waitress

• May 2019 - Sep 2019

Vegan café, halal. - Polished glassware, bused tables and removed debris to keep customer areas fresh and clean. - Managed accurate register and produced daily sales report. - Upsold menu items to customers, driving up sale revenues and maximizing profit. - Assisted in preparing dining room for special upcoming functions including decorating and generating and printing out special group menus. Vegan café, halal. - Polished glassware, bused tables and removed debris to keep customer areas fresh and clean. - Managed accurate register and produced daily sales report. - Upsold menu items to customers, driving up sale revenues and maximizing profit. - Assisted in preparing dining room for special upcoming functions including decorating and generating and printing out special group menus.

Waitress

• 2015 - 2017

Family owned business, non halal and serves alcohol. - Stayed up on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences. - Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. - Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service. Family owned business, non halal and serves alcohol. - Stayed up on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences. - Performed complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs. - Prepared hot and cold beverages to the highest standard while providing guests with legendary customer service.