Claudia Riveros

Professional Services Manager at Bay Technologies Pty Ltd
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Brisbane Area
Languages
  • English Native or bilingual proficiency
  • Spanish Native or bilingual proficiency

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Experience

  • Bay Technologies Pty Ltd
    • Australia
    • Software Development
    • 1 - 100 Employee
    • Professional Services Manager
      • Jul 2022 - Present

    • Product Specialist
      • Jul 2013 - Jul 2022

      Manage key projects to implement Bay Technologies products. Deliver product training and familiarisation workshops. Prepare product documentation and undertake product testing. Develop customer Reports using Microsoft Report Builder. Assist the support team with Tier 2 and Tier 3 customer support issues. Organise and run reporting and Administration forums.

    • Help Desk manager
      • Nov 2010 - Jun 2013

      - Respond to external and internal customer questions and issues related to product operation.- Provide input and guidance towards the Bay Product-set roadmaps and feature enhancements.- Undertake periodic onsite involvement in order to be familiar with customer deployments.- Conduct product familiarisation sessions with new customers.- Diagnose, analyse, reproduce and identify suitable problem resolutions to issues raised againstthe product.- Interact with the entire lifecycle of a project delivery – envisioning through to post support.- Provide documentation review and construction for new product features.

Education

  • James Cook University Brisbane
    Master of Information Technology and Master of Business Administration, Information Technology
    2007 - 2009
  • Universidad Santo Tomás
    Bachelor of Electronic Engineering, Engineering
    2000 - 2005
  • New Horizons Learning Centers (Australia)
    Managing Projects using Agile Methods, Information Technology
    2018 -
  • Microsoft
    Microsoft Report Builder, Information Technology
    -
  • Microsoft
    SQL Server® 2008, Database Development, Information Technology
    -
  • PD Training
    Advanced Facilitation Skills, Workforce Development and Training
    2014 -
  • compTIA
    A+ certified, Computer and Information Sciences and Support Services
    2011 -

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