Associate Program Manager

• Sep 2023 - Present

Program Coordinator

• Sep 2022 - Sep 2023

• Assists assigned Account Managers in program operations and meeting client objectives for their incentive programs• Assists with program implementation activities• Handles routine program modifications via a SaaS platform• Assists with routine reporting and data pulling• Familiar with general administration and logistics• Prepares files provided by clients for entry into their incentive programs• Executes program communications – including sending emails and participating in call campaigns• Assists Participant Services team with participant/program customer service escalations• Works on other activities to support team/company objectives• Executes program post-launch and client satisfaction surveys• Assists Account Managers with maintaining program notes and client contact list in Salesforce Show less

Client Relations Manager

• Nov 2020 - Oct 2022

•Recognized as being highly detail oriented and awarded as the company’s 2021 Most Organized employee•Serves as the direct point of contact for 50-70 existing and new clients •Collaborates with all departments of the company to ensure the client’s needs are met and resolves any complaints or issues that may arise •Responsible for processing invoices in Winfactor ranging from $30,000 to $80,000 before daily deadline •Tracks payments and follows up accordingly with brokers

Social Media Manager

• Nov 2020 - Oct 2022

- Effectively utilizes social media marketing strategies to generate leads for the company - Tracks engagement and web traffic through Google Analytics - Creates brand content through Canva and follows a content calendar to ensure posts are regularly uploaded

Server Trainer

• Apr 2019 - Nov 2020

Server

• Dec 2018 - Nov 2020

•Exceeded sales goals using marketing tactics to promote seasonal menus, daily specials and charity events•Successfully worked and effectively communicated with team members to ensure customer satisfaction •Created meaningful relationships to generate returning and referred customers•Led and motivated new team members reducing the on-boarding period

Receptionist / Social Media Manager / MUA

• Jan 2018 - Dec 2018

•Used Canva and Adobe Creative Cloud to create social media content to increase returning and new clientele •Advertised services and product based on clients needs generating an incline in sales by 30% •Developed relationships with exceptional customer service and constant professionalism •Utilized Google Analytics to track visitor flow and interaction throughout the company website •Aided in planning and promoting special events by creating digital flyers through Adobe and consistently posted to social media platforms resulting in successful turnouts Show less

Delivery Driver

• Jan 2018 - Dec 2018

•Established strong relationships both internally and externally to ensure customer satisfaction •Leveraged GPS system to determine the most efficient routes to uphold customer and brand expectations •Provided excellent customer service, answered questions and resolved conflict •Established strong relationships both internally and externally to ensure customer satisfaction •Leveraged GPS system to determine the most efficient routes to uphold customer and brand expectations •Provided excellent customer service, answered questions and resolved conflict

Supervisor

• Jun 2015 - Jan 2018

•Organized workflow and made sure other employees understood their delegated tasks •Prepared and submitted performance reports to corporate •Monitored employee productivity and provided constructive feedback and training •Developed strategies to encourage positive guest service, teamwork and safety •Organized workflow and made sure other employees understood their delegated tasks •Prepared and submitted performance reports to corporate •Monitored employee productivity and provided constructive feedback and training •Developed strategies to encourage positive guest service, teamwork and safety