Claudia Mendoza
Operations & General Manager at Blue Dog- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Introduction to Financial Accounting
University of PennsylvaniaMar, 2021- Sep, 2024 -
Introduction to Marketing
University of PennsylvaniaMar, 2021- Sep, 2024 -
Manager Food Handler's Certificate
National Registry of Food Safety Professionals (NRFSP)
Experience
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Blue Dog
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United Kingdom
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Design Services
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Operations & General Manager
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Apr 2016 - Present
Promoted after one year from Dog Walker to Manager after demonstrating exceptional leadership skills, proficiency in sales, and superior client and staff management abilities. Supervise 26 dog walkers and four assistant managers, coordinating their work schedules with existing and potential appointments for 150-170 clients. Recruit, hire, and train new dog walkers and secure backup dog walkers as needed on vacation or sick days. Facilitate new client onboarding, schedule walker routes, manage keys and backup entry options, and coordinate client schedules to effectively organize and manage the territory and maximize efficiency. Support the company’s owner with all day-to-day and big picture operations, including crafting human resources policies, writing staff training manuals, and developing strategic and targeted marketing campaigns. Deliver attentive and personalized service to all clients, promptly solving any issues as they arise and cultivating strong relationships that lead to continued patronage and referral business. Successfully helped to redesign the company website, employing skills in WordPress to create an engaging, streamlined, and pleasant experience. Show less
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The Grove
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United States
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Real Estate
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1 - 100 Employee
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Shift Supervisor
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Oct 2015 - Apr 2016
Created a positive and motivating environment that encouraged employees to surpass performance expectations and achieve individual and restaurant sales goals. Enforced and adhered to all company policies and standards, including verifying and maintaining food quality and delivering exceptional service and experiences to all customers. Coached employees on customer service best practices and supported their professional development to maximize their opportunities for growth within the company. Supervised staff and monitored their performance to ensure schedules were followed and tasks were completed. Managed daily operations, such as opening and closing the restaurant and accurately preparing nightly deposits. Show less
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Pressed Juicery
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United States
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Food & Beverages
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200 - 300 Employee
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Shift Supervisor
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May 2015 - Oct 2015
Cultivated a welcoming customer environment via comprehensive staff training on products and service standards. Maximized store revenues by reviewing all employee cash-outs, accurately calculating daily totals and preparing correct night deposits, and maintaining shrink within target and recovering any discrepancies. Educated customers on requested products, asked appropriate questions to determine wants and needs, and successfully upsold additional, relevant products. Resolved customer complaints in a professional manner and recognized the need to escalate the issue to the Store or District Manager to ensure a positive outcome. Show less
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Assistant Store Manager
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Dec 2014 - May 2015
Assisted with opening the 10th ASICS retail store in the United States by creating policies for a newly developing company to effectively support stores and ensure smooth operations. Recruited and hired new employees, composed the weekly staff schedule, and trained all staff on POS functions, product details, and customer service best practices. Quickly resolved any issues to ensure quality service and an enjoyable experience were had by all customers. Created an engaging and interesting sales floor by designing eye-catching product displays in alignment with corporate standards and verifying that all merchandise was properly received, counted, and stocked. Show less
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Lady Footlocker
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United States
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Software Development
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Assistant Manager
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Sep 2012 - Nov 2014
Managed ongoing staff training and encouraged team building and collaboration to achieve daily revenue goals. Continuously developed employees’ customer service and operations management skills to support their professional growth within the company. Edited the weekly schedule as needed and enforced all timekeeping policies to maximize staff productivity. Handled various day-to-day operations as assigned by the Manager, including opening/closing registers, tracking merchandise inventory numbers, and executing loss prevention procedures. Show less
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Education
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2010 - 2014
San Francisco State University
Bachelor of Arts - BA, Sociology
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