Experience

Baptist Health

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Supervisor

  • Dec 2018 - Present

  Day to day operations for call center, lead team of 25+ agents, support scheduling for 60+ providers in areas of primary care, nutrition, gastroenterology, cardiology, behavioral health and endocrinology, plan employee events for 150+ team members, assist in creating workflows, collect, analyze and create reports.

• Quality Assurance Analyst

  • Oct 2017 - Dec 2018

• BHMG Agent 2

  • Feb 2016 - Sep 2017

  Assisting in Internet requests, insurance verifications and diagnostic authorizations, Soarian Financials, Crimson medical referrals, NextGen scheduling at primary care locations and diagnostic testing scheduling for Baptist Hospitals and Medical Plazas.

• Scheduling Agent 1

  • Jun 2015 - Jan 2016

  Diagnostic testing scheduling



Chase

• United States
• Financial Services
• 700 & Above Employee

• Relationship Banker/ Small Business Banker

  • Jun 2010 - Dec 2013

  Acquiring new business, relationship building, cross-selling, financial advising, working with partners

• Senior Teller

  • Jul 2004 - Jun 2010

  Cash handling, mini vault and non-monetary instrument custodian, referrals, debit/credit transactions, atm processing, branch beginning and end of day procedures, teller overrides