Experience

Industry District

• Netherlands
• Facilities Services
• 1 - 100 Employee

• Director of Assets

  • Jan 2022 - Present

  Responsible for the Property Management Company’ (third party) performance on commercial, financial, technical and operational management. Developing& implementing strategies to ensure the portfolio is performing to the best of its ability. Review and evaluate monthly / quarterly operating performance and make recommendations to achieve desired outcomes. Consult the leasing team on leasing activity and strategies. Project manager rebranding Responsible for the Property Management Company’ (third party) performance on commercial, financial, technical and operational management. Developing& implementing strategies to ensure the portfolio is performing to the best of its ability. Review and evaluate monthly / quarterly operating performance and make recommendations to achieve desired outcomes. Consult the leasing team on leasing activity and strategies. Project manager rebranding



360 EUROPE ASSET MANAGEMENT LTD

• United Kingdom
• Business Supplies & Equipment
• 1 - 100 Employee

• Operations Director Netherlands

  • Oct 2020 - Nov 2021

  Responsable for the development, (re) structuring and optimizing of the business/operations workflows, products and supporting systems. Forecast and management of all facilities related capital and operating budgets. Manage relationships and performance with external partners/vendors. Key partner Property management (Service desk/Technical/Financial management). Member of the Management Team Responsable for the development, (re) structuring and optimizing of the business/operations workflows, products and supporting systems. Forecast and management of all facilities related capital and operating budgets. Manage relationships and performance with external partners/vendors. Key partner Property management (Service desk/Technical/Financial management). Member of the Management Team



D&B The Facility Group

• Netherlands
• Facilities Services
• 200 - 300 Employee

• General Manager Hospitality

  • Sep 2019 - Aug 2020

  Key responsibilities; Providing high-quality reception services within +/- 60 locations; Teammanagement; Accountable for KPI’s set on sales, margins, cost management, customer retention, financial results and responsible for the further development of services. Member of the Management Team Key responsibilities; Providing high-quality reception services within +/- 60 locations; Teammanagement; Accountable for KPI’s set on sales, margins, cost management, customer retention, financial results and responsible for the further development of services. Member of the Management Team



The Office Operators

• Netherlands
• Real Estate
• 1 - 100 Employee

• Project Manager

  • Mar 2019 - Aug 2019



HNK workspaces

• Netherlands
• Real Estate
• 1 - 100 Employee

• Area Operations, Sales& Community Manager

  • Jan 2015 - Feb 2019

  Key responsibilities; Operations & Sales management within 3 HNK locations (The Netherlands region Amsterdam). Client& community management, facility management (approx. 30.000m2). Make budget& marketing plans, responsible for the financial performance of the HNK locations (P&L). Project management; set up of new locations/ developing& implementing of new work processes, products and supporting systems. Key responsibilities; Operations & Sales management within 3 HNK locations (The Netherlands region Amsterdam). Client& community management, facility management (approx. 30.000m2). Make budget& marketing plans, responsible for the financial performance of the HNK locations (P&L). Project management; set up of new locations/ developing& implementing of new work processes, products and supporting systems.



Regus

• Luxembourg
• Facilities Services
• 700 & Above Employee

• Operations/Recruitment Project Manager

  • Jul 2013 - 2014

  Responsible for the creation and development of a recruitment plan associated with the opening of the new business centres within the Netherlands in 2013/2014 ( 15 locations). Coordinator of the recruitment/selection process and responsible for 1st screening of the applicants. Coordinator of the induction program, developing of (new) training programs and train the new hires in cooperation with the Regus internal training department. Facilitate training sessions for General Managers and Customer Service Representatives on Customer Service Delivery topics. Ensure a success full implementation of the new recruitment system ( RMS) within the Netherlands. Show less

• Area Operations Director

  • Apr 2009 - 2014

  The Area Operations Director participates as a member of the Regional Management Team and is responsible for the overall operational and commercial results of the centres within the area. The role carries Profit & Loss responsibility for the area with the focus being driving revenue growth in all Regus products including workstations, meetingrooms and memberships. The AOD works in conjunction with the Area Sales Director, Centre and General Managers, Regional Vice President to ensure that day to day operations activities are delivered efficiently and effectively. Works with all corporate departments in developing field-impacting initiatives to ensure all operational aspects are taken into consideration prior to implementation and during execution ( new centre openings/refurbishments/implementing of supporting systems). Show less

• Coaching Centre Manager

  • Jul 2005 - Apr 2009

  Next to running the Centre of Excellence the Coaching Operations Manager (COM) acts as an assistent to the Area Director within an area ( 10/13 Business Centres). Acts as a mentor for the newly recruited Centre Managers and is responsible for the consistent implementation of the induction programs. Coaches the Centre Managers (+/- 10 managers) and provides training sessions. Auditing of the Business Centres on quality and efficiency. Facilitates in various field programms/ (new)processes implementations. Show less

• Centre Manager

  • Sep 2000 - Jul 2005

  The Centre Manager is responsible for running a Business centre on a day-to-day basis, delivering high standards of customer service and achievement of budgeted targets. Responsible for the financial performance of the Business Centres on achievement of targets/KPI’s set on new sales, maximisation of service revenue, margins, cost management, customer retention.Responsible for managing, guiding, motivating and training the Customer Service Representatives/ Reception team (6/ 10 fte). Office management, contract management, invoicing, collections, secretarial service (internal & external), building maintenance ((Facility, IT/telecom management), project management. Responsible for the outward appearance of the centre according to the Regus standards & policies. Show less



Grand Hotel Huis ter Duin

• Netherlands
• Hospitality
• 100 - 200 Employee

• Food & Beverage Supervisor

  • 1992 - Aug 2000

  Responsible for delivery of exceptional customer service within the Food & Beverage departments (restaurants, room service and bars). Supervising and coaching of employees ( 10-15 persons per shift). Act as the point of contact in case of guest complaints. Responsible for daily reports and financial administration. Member of the Junior Management Team. Responsible for delivery of exceptional customer service within the Food & Beverage departments (restaurants, room service and bars). Supervising and coaching of employees ( 10-15 persons per shift). Act as the point of contact in case of guest complaints. Responsible for daily reports and financial administration. Member of the Junior Management Team.