Experience

Serpentine

• United Kingdom
• Museums
• 1 - 100 Employee

• Head of Visitor Experience

  • Sep 2022 - Present

• Visitor Experience Manager

  • Jan 2018 - Sep 2022

  Summary of main achievements and duties • Development and implementation of staff induction, performance and development plan; maintainable of quality of service and KPIs;• Increase in Mystery Shopper results from appointment;• Implementation of sales and donation strategies; • Implementation of the ticketing platform;• Automatization of Timesheet, Payroll, Staffing Rota, HR processes, Reporting, Data collection;• Development and implementation of H&S, Operations and Emergency Protocols; • Audience Development Task Force Group;• Bloomberg Convening Task Force for public engagement and data collection; • Bloomberg Philanthropies project group Breath London Network;• Implementation of strategies for the attraction, the recruitment and the development of diverse talent;• Lead on the creation, development and delivery of the visitor experience;• Monitoring quality of service of third parties and contractors;• Staff management;• Lead the Ticket Office and manage the ticketing platform;• H&S;• Supervision of onsite signage, and online and onsite messaging and phone correspondence;• Overseeing operations for public, private and red-carpet events. Show less



Little Ones UK Ltd

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• Senior Consultant

  • Oct 2017 - Jan 2018

  • Liaison with Clients for the selection and recruitment of candidates; • Registering client enquiries; • Sourcing and interviewing candidates; • Candidates and Clients Consultancy; • Recruitment process – selection, interview and candidate referral; • Reference vetting; • CV advice; • Support new recruits and junior consultants in their roles; • Liaison with Clients for the selection and recruitment of candidates; • Registering client enquiries; • Sourcing and interviewing candidates; • Candidates and Clients Consultancy; • Recruitment process – selection, interview and candidate referral; • Reference vetting; • CV advice; • Support new recruits and junior consultants in their roles;



Antenna International

• United Kingdom
• Entertainment Providers
• 1 - 100 Employee

• Site Operations Manager - Warner Bros Studio Tour - Antenna International

  • Feb 2012 - May 2016

  • Annual achievement of Company revenue target and Take Up targets;• Top Seller Team of the year for the entire duration of the appointment; • Development and implementation of sales strategies and targets, staff performance and development plan;• Development and implementation of Operational processes and procedures.• Responsible for recruitment, training, performance and development management of the sales team;• Maintenance of the relationship with the Client;• Maintenance of the Warner Bros KPIs• Responsible for training and monitoring cash handling, stock management, cash transfer, inventory;• Collaborated with Client and contractors to comply with Warner Bros business requirements;• Responsible for overall financial performance of site, both from revenue and budgetary perspectives. Budgets were self-prepared within company parameters; • Gathered relevant statistical data and delivered reports;• Overall onsite responsibility for all goals, policies, and procedures, including but not limited to health and safety, sales performance, HR, site financial operations and reporting, onsite statistical analyses, customer experience, and stock management;• Knowledge of the digital equipment and the backend system of the POS;• Managed and monitored the tech team in charge of fixing digital devices on site• Responsible for safety and security of the landing devices and for their storage. Show less

• Site Operations Supervisor - Royal Collection - Antenna International

  • Jan 2010 - Feb 2012

  Responsible Customer serviceResponsible salesResponsible take up rateResponsible Daily rota planningResponsible Site operations

• Site Operations Support Manager - Antenna International

  • May 2010 - Sep 2010

• Site Operations Supervisor - Antenna International

  • Nov 2009 - Jan 2010



IL MESSAGGERO S.p.A.

• Newspaper Publishing
• 100 - 200 Employee

• Freelance Writer

  • Sep 2004 - Oct 2009

  Freelance reporter and photographer for one of the major Italian national newspaper. Sectors covered: politic, culture, travel, social, entertainment, sport. Freelance reporter and photographer for one of the major Italian national newspaper. Sectors covered: politic, culture, travel, social, entertainment, sport.



consorzio parsifal

• Rome Area, Italy

• Press Officer- web site editor

  • 2007 - 2008

  Proof reading Social events organisation and advertising Website newspaper management Press release management Deputy head press office. Proof reading Social events organisation and advertising Website newspaper management Press release management Deputy head press office.