Helpdesk Consultant

• Dec 2018 - Present

Technical Support Specialist

• Mar 2015 - Dec 2018

Provides support to end users for Sage 100. Identifies, researches, and resolves problems. Responds to telephone calls, email and personnel requests for Sage 100 support. Documents, tracks and monitors the problem to ensure a timely resolution. Provides support to end users for Sage 100. Identifies, researches, and resolves problems. Responds to telephone calls, email and personnel requests for Sage 100 support. Documents, tracks and monitors the problem to ensure a timely resolution.

Technical Support Specialist

• Feb 2008 - Feb 2015

Consulting with clients on the ideal use of Sage accounting software based on best practice and customer business processes. Troubleshoot, diagnose and resolve software issues, by means of research, testing and remote screen sharing. Provided answers directly to clients by identifying problems, researching answers and guiding client through corrective steps quickly, clearly, and jargon-free. Onsite and remote upgrades, installs and training done for Sage software and QuickBooks Enterprise plus third party products. Show less

Business Manager

• Sep 1999 - Dec 2007

Assumed responsibility for production process including the full cycle of accounts payable and accounts receivable process. Handled data entry and general ledger work as well as payroll, bookkeeping and general clerical tasks. Worked well with MAS90 software. Assumed responsibility for production process including the full cycle of accounts payable and accounts receivable process. Handled data entry and general ledger work as well as payroll, bookkeeping and general clerical tasks. Worked well with MAS90 software.