Experience

Express Network, A Legal Support Network Co.

• United States
• Legal Services
• 1 - 100 Employee

• Senior Account Executive

  • Sep 2021 - Present

• Senior Account Executive

  • Sep 2021 - Sep 2021



Centext Legal Services, LLC

• United States
• Legal Services
• 1 - 100 Employee

• Sales Liaison, Office, Event & Calendar Manager

  • Nov 2018 - Oct 2020

  • Promoted by request to increase support for 7 reps in sales, while maintaining all previous responsibilities• Write/prepare proposals, send daily client activity reports, field customer questions and manage the company CRM• Act as companywide point-of-contact between sales and all other departments, ensuring rapid responses/updates• Plan company outings and events, collaborating closely with the owner, for morale-building and team bonding• Proposed/received approval on a new technique to leverage online resources to handle reporter shortages

• Office, Event & Calendar Manager

  • Jan 2014 - Nov 2018

  • Recruited into an established company to spearhead entry into the northern CA market with a small office in SF• Built a team of initially 20 court reporters that grew to roughly 200, supporting the needs of over 500 clients• Opened 2 new bay area offices, leading site selection, moving logistics, furniture, décor, IT, staffing and more • Manage 3 office coordinators, 1 per branch, handling on-site support and catering/logistics for hosted meetings• Create and manage a complex daily calendar, handling constant changes, last minute bookings and no shows • Constantly negotiate and mediate difficult and often urgent situations, keeping both the client are reporter happy• Coordinated networking events between employees and reporters to develop personal relationships and trust• Support an exceptional standard of high-end service/quality for catered meetings, earning a positive reputation



Aptus Court Reporting

• United States
• Legal Services
• 1 - 100 Employee

• Business Manager

  • May 2012 - Jan 2014

  • Recruited as the 15th employee into a new startup to drive company expansion into the northern CA market • Enlisted and managed 50+ freelance court reporters with constant turnover and continuous need to recruit • Opened the 1st small office solo and selected the new office once client/employee growth dictated expansion • Created company events for employees and reporters to encourage networking and foster team camaraderie • Recruited as the 15th employee into a new startup to drive company expansion into the northern CA market • Enlisted and managed 50+ freelance court reporters with constant turnover and continuous need to recruit • Opened the 1st small office solo and selected the new office once client/employee growth dictated expansion • Created company events for employees and reporters to encourage networking and foster team camaraderie



U.S. Legal Support

• United States
• Law Practice
• 400 - 500 Employee

• Calendar Manager

  • May 2007 - May 2012

  • Promoted to manage all of the company’s bookings, including one direct report to assist with daily activities • Delegated lower level tasks and simpler bookings, while ensuring all major accounts were flowing properly • Developed deeper relationships with clients and began networking to help sales maintain their accounts/activity • Work closely with the office manager to improve overall operations/processes, quality and recruiting of resources • Qualified and categorized all available court reporters, identifying specialties, level of quality and available times

• Calendar Clerk & Events Coordinator

  • May 2003 - May 2007

  • Assisted the calendar manager in tracking 50+ freelance court reporters completing 50-60 assignments per day• Performed all administrative tasks, including phones, filing, bookings, scheduling, client services and more• Coordinated all meetings and in-house depositions, including logistics, A/V equipment, food and setup/tear down• Assisted other departments with transcripts, copying, scanning, binding, exhibits, shipping and various odd jobs