Claudia Deng
Senior Manager at Jabian Consulting- Claim this Profile
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Bio
Josh Gannon, MBA
Claudia is outstanding. She needed minimal direction and just needed to understand the end goal. Her approach to every project was direct and she always included end users to ensure the operational plan was functional and successful. She is an instrumental asset to any team and will consistently exceed expectations.
Josh Gannon, MBA
Claudia is outstanding. She needed minimal direction and just needed to understand the end goal. Her approach to every project was direct and she always included end users to ensure the operational plan was functional and successful. She is an instrumental asset to any team and will consistently exceed expectations.
Josh Gannon, MBA
Claudia is outstanding. She needed minimal direction and just needed to understand the end goal. Her approach to every project was direct and she always included end users to ensure the operational plan was functional and successful. She is an instrumental asset to any team and will consistently exceed expectations.
Josh Gannon, MBA
Claudia is outstanding. She needed minimal direction and just needed to understand the end goal. Her approach to every project was direct and she always included end users to ensure the operational plan was functional and successful. She is an instrumental asset to any team and will consistently exceed expectations.
Experience
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Jabian Consulting
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United States
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Business Consulting and Services
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100 - 200 Employee
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Senior Manager
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Mar 2023 - Present
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Manager
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Sep 2021 - Mar 2023
Jabian Consulting is a strategic management and technology consulting firm with an integratedapproach to creating and implementing strategies, enhancing business processes, developinghuman capital, and better aligning technology – ultimately helping clients become morecompetitive and profitable. Jabian blends functional expertise, industry knowledge, and seniorexperience to think strategically and act practically. It’s a Strategy that Works®To learn more, visit www.jabian.com Show less
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Cloudmed, an R1 company
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United States
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Hospitals and Health Care
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700 & Above Employee
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Senior Consultant
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Mar 2020 - Sep 2021
• Managed consultants and analysts in conducting holistic payment reviews and root-cause revenue analyses for hospital systems • Developed and presented client deliverables, research findings, and recommendations to clients, providing real-time solutions to mitigate future revenue loss and operational bottlenecks • Created data-driven project plans and collaborated with clients in strategizing how to best approach obstacles in a way that yields buy-in, support, and satisfaction from all stakeholders • Spearheaded implementation of new processes with clients to ensure effective and efficient workflow • Established project goals and formulate project/client strategy to ensure profitable outcomes • Managed, established, and improved relationships with both new and seasoned clients in tumultuous client environments, to facilitate ready adoption of improvement recommendations • Led trainings for consultants on data analysis, project management, and client-service skills Show less
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Triage Consulting Group
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Consultant
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Jul 2018 - Mar 2020
• Researched, analyzed, and created pricing models for large volumes of hospital data to identify payment variances indicating revenue opportunity using Microsoft Access, SQL, and Excel • Researched, analyzed, and created pricing models for large volumes of hospital data to identify payment variances indicating revenue opportunity using Microsoft Access, SQL, and Excel
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Piedmont
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United States
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Hospitals and Health Care
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700 & Above Employee
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Healthcare Operations Intern
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Nov 2017 - May 2018
• Evaluate operational processes, analyze data, and develop/execute improvement projects that optimize operational efficiency, reduce cost, and improve patient care • Strategize and implement a system-wide reorganization of Nurse Practioners/Physician Assistants to streamline workflow, improve accountability, and create opportunities for professional development • Launch a system-wide technology integration for telemetry and bedside monitoring processes to improve operational efficiency/quality of patient care, and standardize workflow • Spearhead, formulate, and manage a process improvement project focused on standardization, prevention, education, and accountability of TEE probe care, transport, and cleaning in the OR Show less
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Emory Healthcare
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United States
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Hospitals and Health Care
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700 & Above Employee
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Quality Improvement Intern
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Sep 2017 - Dec 2017
• Analyzed and redesigned clinic’s intake process to accommodate new specialties, meet high patient demand, and eliminate process inefficiencies • Forecasted internal and external benefits for proposed process improvement solutions, including more effective delivery of patient care and greater financial return • Performed workflow analysis and formulated a detailed plan and timeline for solution implementation • Analyzed and redesigned clinic’s intake process to accommodate new specialties, meet high patient demand, and eliminate process inefficiencies • Forecasted internal and external benefits for proposed process improvement solutions, including more effective delivery of patient care and greater financial return • Performed workflow analysis and formulated a detailed plan and timeline for solution implementation
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Emory Urban Health Initiative
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Greater Atlanta Area
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Operations Manager
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Oct 2016 - Sep 2017
• Supervised partnership facilitation, oversaw collaboration, and created a partnership check-up system for recordkeeping, quality improvement, and evaluation purposes • Managed ongoing coordination between 13 projects, assessed improvement, and established strategies to facilitate business development opportunities for the organization • Coordinated and facilitated team meetings with project leads and the executive leadership team • Supervised partnership facilitation, oversaw collaboration, and created a partnership check-up system for recordkeeping, quality improvement, and evaluation purposes • Managed ongoing coordination between 13 projects, assessed improvement, and established strategies to facilitate business development opportunities for the organization • Coordinated and facilitated team meetings with project leads and the executive leadership team
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Winship Cancer Institute of Emory University
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United States
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Hospitals and Health Care
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400 - 500 Employee
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Clinical Database Specialist
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Jul 2015 - Sep 2017
• Analyzed and collected clinical data by navigating EPIC, ARIA and other medical record systems to construct databases used for research studies concerning radiation therapy on pediatric populations • Collaborated in and edited scientific writing for publication • Analyzed and collected clinical data by navigating EPIC, ARIA and other medical record systems to construct databases used for research studies concerning radiation therapy on pediatric populations • Collaborated in and edited scientific writing for publication
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Emory Healthcare
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United States
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Hospitals and Health Care
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700 & Above Employee
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Project Manager
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Feb 2017 - May 2017
• Reviewed and analyzed operations to identify trends and opportunities to improve the ConnectHealth tool, a patient satisfaction transparency tool that Emory Healthcare was preparing to launch • Created a user manual documenting how to efficiently utilize the tool’s comment review feature • Reviewed and analyzed operations to identify trends and opportunities to improve the ConnectHealth tool, a patient satisfaction transparency tool that Emory Healthcare was preparing to launch • Created a user manual documenting how to efficiently utilize the tool’s comment review feature
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Emory Urban Health Initiative
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Atlanta, GA
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Community Fellow
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Sep 2014 - May 2016
• Coordinated and managed logistics for Imagining America, a national social entrepreneurship conference centered around community action and revitalization • Revamped, updated, and maintained the organizational website • Coordinated and managed logistics for Imagining America, a national social entrepreneurship conference centered around community action and revitalization • Revamped, updated, and maintained the organizational website
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Emory University School of Medicine
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United States
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Higher Education
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700 & Above Employee
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Research Lab Intern
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Aug 2013 - Jan 2015
• Performed lab projects concerning how DNA double strand breaks affect different kinds of mammalian cells in order to find effective ways of preventing and treating cancer • Received hands-on lab experience and training in cell culture, radiation, and other treatment techniques with the use of molecular, animal, and cellular biology approaches • Conducted literature review, and analyzed previous research pertinent to current projects • Performed lab projects concerning how DNA double strand breaks affect different kinds of mammalian cells in order to find effective ways of preventing and treating cancer • Received hands-on lab experience and training in cell culture, radiation, and other treatment techniques with the use of molecular, animal, and cellular biology approaches • Conducted literature review, and analyzed previous research pertinent to current projects
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Friends of the Children
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United States
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Non-profit Organizations
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200 - 300 Employee
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Regence Bluecross Blueshield Wellness Intern
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May 2014 - Aug 2014
• Developed and executed programs to increase physical, emotional, and nutritional wellness in the lives of high-risk children, their families, youth mentors, and staff of the organization • Conducted a comprehensive assessment of staff and child health needs and devised a database of wellness related resources for mentors to use with their youth mentees • Engaged staff and youth to participate in gardening, harvesting, and learning about food to encourage healthy behaviors • Developed and executed programs to increase physical, emotional, and nutritional wellness in the lives of high-risk children, their families, youth mentors, and staff of the organization • Conducted a comprehensive assessment of staff and child health needs and devised a database of wellness related resources for mentors to use with their youth mentees • Engaged staff and youth to participate in gardening, harvesting, and learning about food to encourage healthy behaviors
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Education
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Emory University - Rollins School of Public Health
Master of Public Health - MPH, Healthcare Management -
Emory University
Bachelor of Arts (B.A.), Psychology, Global Health