Integration Engineer

• Nov 2021 - Present

Project Manager

• Mar 2018 - Nov 2021

Main achievements: • Successfully managed Cisco Enterprise Networking, network infrastructure, and voice solutions for Unilever, Pepsico, Volkswagen among others. Main Functions: • Accountable for leading the end-to-end planning and delivery of complex projects or programmes throughout the lifecycle. • Create integrated project management plans to accomplish project objectives of network-related products and services (LAN, WAN, WLAN, Security, Cloud, IPT) for global scale costumers. • Building and maintaining strong and proactive customer service relationships. • Create and maintain comprehensive project documentation and reports of progress, upcoming milestones, risks and mitigations tailored to intended audiences. • Drive and deliver business transformation and change programmes. Show less

Service Delivery Manager

• Apr 2013 - Feb 2018

Main achievements: • Established strategies that allowed service to achieve 100% compliance with the SLAs. • Increased 20% in revenue through achievement of established KPIs and selling additional services. Main Functions: • Accountable for contract execution of the operation and maintenance of client’s IT infrastructure. • Manage and oversee the service team’s performance, including datacenter operators, front desk support, servers, databases and backups administrator, as well as field engineers. • Ensure account profitability, SLA compliance and customer satisfaction. • Monitor daily operational needs and requirements, in order to identify improvement opportunities. • Coach staff members to provide high-performing staff for optimum productivity. • Develop and maintain the service continuity, availability and capacity plans. • Lead, train and guide the project team in the adoption of ITIL framework. • Manage relationships with client, contractors and service providers. • Manage projects such as deployment of new optical networks (10G) and Cisco unified communication and collaboration platforms over 2000 users. Show less

Project Manager

• May 2011 - Mar 2013

Main achievements: • Led more than 10 optical networks (SDH & DWDM) expansion projects for Claro in Colombia. Main Functions: • Work along with sales team to elaborate technical proposal and budgets for clients. • Prepare and develop detailed project plans, schedules, and budgets to deliver cost-effective planning objectives. • Conduct follow up meeting with internal and external stakeholders. • Ensure service acceptance and closure of project. • Generate reports detailing project information and predictions. Show less

Ingeniera control proyectos

• Sep 2010 - Apr 2011

SMain achievements: • I detected and reported important deviations in the project cost line, which allowed that actions were taken in time. Main Functions: • Technical and financial monitoring and control of the project installation and maintenance of access networks for ETB in Bogotá. • Prepare and present periodical reports to the customer. • Elaborate quotes and cost analysis of the services. SMain achievements: • I detected and reported important deviations in the project cost line, which allowed that actions were taken in time. Main Functions: • Technical and financial monitoring and control of the project installation and maintenance of access networks for ETB in Bogotá. • Prepare and present periodical reports to the customer. • Elaborate quotes and cost analysis of the services.