Experience

L-Nutra Europe | ProLon®

• Italy
• Retail Health and Personal Care Products
• 1 - 100 Employee

• Sales Specialist

  • Jan 2023 - Present

  - National and interantional clients' relationship management: daily support in their (re)salesactivities; organization of regular e-meetings and on-site meetings; information andlearnings sharing; purchase orders management;- Elaboration of clients' quarterly and year sales forecasts;- Creation, monitoring and update of sales KPIs and sales analysis (management system:Quickbooks);- Scouting of new potential national and international clients;- Training activities on new products;- Front office/back office activity (commercial assistance)- Management of clients discounts/payback/shipment/refund/returns/invoicing/payments;- Key client contact for price quotes, product availability and customer service;- Contact Maintainance with client until order is delivered. Provide timely follow up service toensure client satisfaction;- Conduction of a series of training sessions to establish higher excellence customer service levelsand best practices food labels creation in compliance with European law (EU Reg.1169/2011; Legislative Decree 116/2020);- Launch of new products and open new markets;- Creation of commercial materials (digital presentation, brochure and other informativematerials). Show less

• Quality Assurance Specialist

  • Jul 2019 - Present

  - Implement, improve and monitor procedures and reports to support the correct following of GMPS, including the review and release of L-Nutra products.- Ensure compliance with Local Authority regulations and guidelines, industry best practices and internal policies and procedures.- Manage the Supplier Qualification Programme, including, but not limited to: management of the list of approved suppliers; communication with the primary supplier and being the point of contact for Quality issues in the European Union.- Manage the supplier audit programme (creation of the annual audit programme; plan of audits with suppliers; implementation of external audits and completion of audit reports and qualification in a timely manner).- Maintain relations with the headquarters L-Nutra Inc. of Los Angeles to establish and maintain Quality systems aligned to meet both European legislation and L-Nutra policies.- Establish and promote a quality culture that prepares the organisation for the registration and launch of new products.- Manage and resolve non-conformities using the CAPA procedure.- Ensure internal and external compliance with regulatory entities across Europe.- Conduct a series of training sessions to establish quality customer service levels.- Manage the creation of food labels and information material in accordance with European legislation (1169/2011).- Project Management: Managing the launch of new products Show less

• Customer Care Specialist

  • Jul 2018 - Jun 2019

  - Serve as a key customer contact for quotes, product availability and customer service.- Maintain contact with the customer until the order is delivered. Provide timely follow-up service to ensure customer satisfaction.- Provide an estimate of the delivery date of the product to the customer, based on knowledge of the company’s production, warehouse timing and delivery schedule.- Make initial and follow-up calls to potential and existing customers by phone and/or email to obtain or update customer data. Show less



Famiglia privata

• Milano, Italia

• Insegnante privata

  • Mar 2017 - Sep 2020

  Ho fornito ripetizioni scolastiche a studenti di classe media/superiore. In particolare mi hanno richiesto spiegazioni di ripasso per le seguenti materie: inglese, italiano e geografia. Mi piace svolgere questo lavoro perchè mi da soddisfazione aiutare studenti in difficoltà. L'esperienza mi ha portato ad acquisire: capacità di prendere decisioni, creatività, comunicazione efficace, capacità di relazioni interpersonali. Gli obbiettivi di questa esperienza sono stati la possibilità di gestire gli orari di lezione e la soddisfazione di vedere gli studenti migliorare in materie in cui aveveno difficoltà. Show less



COMPLESSO SCOLASTICO PARITARIO "LEONARDO DA VINCI"

• Milano, Italia

• Insegnante di inglese

  • May 2018 - Jun 2018

  Ho insegnato inglese in un corso avanzato per studenti di prima superiore. Questa esperienza mi ha insegnato a essere una persona: organizzata, impostando ordinatamente il calendario didattico e preparando per tempo le lezioni da tenere in aula e i test di verifica; motivata, incoraggiando gli studenti ad approcciare la materia in modo positivo; e comprensiva, affrontando argomenti più complessi quando gli alunni sono più attivi e passando a lezioni più semplici in caso contrario. Ho insegnato inglese in un corso avanzato per studenti di prima superiore. Questa esperienza mi ha insegnato a essere una persona: organizzata, impostando ordinatamente il calendario didattico e preparando per tempo le lezioni da tenere in aula e i test di verifica; motivata, incoraggiando gli studenti ad approcciare la materia in modo positivo; e comprensiva, affrontando argomenti più complessi quando gli alunni sono più attivi e passando a lezioni più semplici in caso contrario.