Experience

Inspectly

• Denmark
• Software Development
• 1 - 100 Employee

• Customer Care Specialist

  • Mar 2023 - Present



YouSee

• Denmark
• Telecommunications
• 700 & Above Employee

• Expert Team - 2nd Line Support

  • Feb 2021 - Dec 2021

  Ifm. en organisationsændring blev Customer Expert Team og 2nd Line Support slået sammen - fortsat som en del af afdelingen Teknologisk Videncenter for Fejlhåndtering. Herunder opstart af agilt squad arbejde, nye arbejdsopgaver, ændring i arbejdsstrukturen, større fokus på procesoptimering, vidensdeling og kerneopgaver.

• 2nd. Line Support

  • Aug 2019 - Feb 2021

  Ansat i 2nd. Line Support, der høre under Teknologisk Videnscenter for Fejlhåndtering (TVF). Intern teknisk support, kollegahjælp, håndtering af SSO-fejlmeldinger, procesudvikling og feedback. Desuden ansvar for efterbehandling af tilslutningsforespørgsler på Coax-teknologi.

• Senior Advisor / Quality Time Heroes

  • May 2020 - Aug 2020

  Temporary change of department within TDC/Nuuday/YouSee. Unfortunately it wasn't the right match for me and I therefore returned to my former department.

• Case Assurance

  • Apr 2019 - Aug 2019

  Ansat i Case Assurance, der høre under Teknologisk Videnscenter for Fejlhåndtering (TVF). Screening af fejlmeldinger og remote teknisk support, kvalitetssikring, procesudvikling og feedback. Desuden ansvar for efterbehandling af tilslutningsforespørgsler på Coax-teknologi.

• Customer Advisor and Technical Support

  • Oct 2018 - Mar 2019

  Ansat i Customer Contact Center som Kunderådgiver - kundeservice og teknisk support indenfor TV, bredbånd og telefoni.



Ristorante La Luna Pizzeria

• Hinnerup, Region Midtjylland, Danmark

• Head Waitress (+ HR)

  • Sep 2016 - Apr 2018



La Luna - Restaurant & Pizzeria

• Hinnerup, Region Midtjylland, Danmark

• Human Resources Assistant

  • Jul 2014 - Apr 2018

  Recruiting, job interviews, training and development, rostering (10-15 employees). Recruiting, job interviews, training and development, rostering (10-15 employees).



KIF Kolding

• Denmark
• Spectator Sports
• 1 - 100 Employee

• Media and Communications

  • Apr 2016 - Nov 2017

  Communications department, Social media, Website, Reporter function, Videos and Live-transmissions, Hostess on home court, Club representative at away matches, Event planning, Player's profiles and statistics, etc.

• Reporter

  • May 2012 - Apr 2016

  Primarily journalistic tasks such as interviews (also live/on-camera) before and after matches, live-update away-matches on Facebook, writing match reports and different features, reporting jobs (ex. abroad and national teams). Part of KIF Media Team (KIF TV) as a reporter and occasionally handling the camera - including a roadie function. Participating in the conduct of the matches on home court.

• Marketing and Social Media

  • Aug 2015 - Jan 2016

  Marketing Management internship in relation to my education at International Business Academy.



Capital Events

• Danmark

• Freelance hostess

  • Jan 2016 - Oct 2017

  Different types of hostess jobs around the country - e.g. launches and campaigns for Audi, Porsche and Hyundai. Including sponsor activity and branding on the spot. Different types of hostess jobs around the country - e.g. launches and campaigns for Audi, Porsche and Hyundai. Including sponsor activity and branding on the spot.



TRYGfest

• Security Consultant

  • Jan 2016 - Jun 2017

  Security Consultant at Denmark's largest security agency (TRYGfest).

• Project Marketing Manager

  • May 2016 - Aug 2016

  Responsible for: Marketing management, Sponsors and Partners, Network, Sales, Communications, Social Media, Website, etc.



First Hotels

• Norway
• Hospitality
• 100 - 200 Employee

• Waitress

  • Aug 2014 - Dec 2015



European Handball Federation

• Austria
• Spectator Sports
• 1 - 100 Employee

• Media Reporter

  • Jan 2014 - Jan 2014

  EHF Young Reporter at the Men's EHF EURO 2014 in Denmark. Provide flash quotes, press conference highlights, interviews and different kinds of features for the EHF Media and Communications Department during the European Handball Championship. Website: http://www.ehf-euro.com/ EHF Young Reporter at the Men's EHF EURO 2014 in Denmark. Provide flash quotes, press conference highlights, interviews and different kinds of features for the EHF Media and Communications Department during the European Handball Championship. Website: http://www.ehf-euro.com/



Marcello's Café & Restaurant

• Kolding, Region Syddanmark, Danmark

• Head Waitress

  • Aug 2013 - Dec 2013

  Responsible for the workflow while working, ordering beverage and non-food for the restaurant and assist in planning the roster. Any kind of waitress jobs (orders, serving, payment etc.). Responsible for the workflow while working, ordering beverage and non-food for the restaurant and assist in planning the roster. Any kind of waitress jobs (orders, serving, payment etc.).



Eniro

• Sweden
• Advertising Services
• 400 - 500 Employee

• Media Consultant

  • Oct 2012 - Mar 2013

  Direct sale of advertisements to small and medium size companies in Denmark (canvas). Direct sale of advertisements to small and medium size companies in Denmark (canvas).



Imerco

• Denmark
• Retail
• 400 - 500 Employee

• Sales Assistant

  • Nov 2011 - Dec 2012

  Christmas Assistance in the shop. Performing any job that a normal Sales Assistant would do (customer guidance, sale, payment, receipt of goods, product replenishment etc.). Expedition, sales and service, customer support, receiving and replenishment of goods, gift packaging, handling returns and complaints etc. Christmas Assistance in the shop. Performing any job that a normal Sales Assistant would do (customer guidance, sale, payment, receipt of goods, product replenishment etc.). Expedition, sales and service, customer support, receiving and replenishment of goods, gift packaging, handling returns and complaints etc.



Bita a Bone

• Hinnerup, Region Midtjylland, Danmark

• Head Waitress

  • Apr 2011 - Aug 2011

  Sales and service, receipt of order through telephone and two different terminal-based computer systems, product ordering for the shop. Responsible for the closure of the shop and daily accounting. Sales and service, receipt of order through telephone and two different terminal-based computer systems, product ordering for the shop. Responsible for the closure of the shop and daily accounting.



La Luna - Restaurant & Pizzeria

• Hinnerup, Region Midtjylland, Danmark

• Waitress

  • Jun 2008 - Oct 2010

  Responsible for daily accounting and training of new employees. Any kind of waitress jobs (orders, serving, payment etc.) including events like confirmations, birthdays, business dinners etc. Responsible for daily accounting and training of new employees. Any kind of waitress jobs (orders, serving, payment etc.) including events like confirmations, birthdays, business dinners etc.



Maxi Zoo Denmark A/S

• Denmark
• Retail
• 100 - 200 Employee

• Sales Assistant

  • Oct 2006 - Jun 2008

  Performing any job that a normal Sales Assistant would do; Expedition, sales and service, customer support, ordering and receiving goods, filling and trimming range in the shop, handling returns and complaints etc. Furthermore money counting and daily animal care (the shop also sold fish and rodents). Performing any job that a normal Sales Assistant would do; Expedition, sales and service, customer support, ordering and receiving goods, filling and trimming range in the shop, handling returns and complaints etc. Furthermore money counting and daily animal care (the shop also sold fish and rodents).