Experience

Eglo Italiana S.r.l

• Italy
• 1 - 100 Employee

• Supply Chain Specialist

  • Apr 2022 - Present

• Key Account Assistant

  • Oct 2021 - Mar 2022



Touchstone resi

• United States
• Medical Practices

• Customer Relations Manager

  • Sep 2018 - Jul 2021

  Submit and review weekly, monthly and quarterly reports demonstrating performance and asset management initiatives as required Monitoring of expenditure against the budget and attending client meetings Manage on site members of staff to ensure the best level of service is provided Conducting site visits, ad hoc inspections and report on findings Reviewing leases, legislations and land registry documents for guidance on legal matters and repairs Manage the initial setting… Show more Submit and review weekly, monthly and quarterly reports demonstrating performance and asset management initiatives as required Monitoring of expenditure against the budget and attending client meetings Manage on site members of staff to ensure the best level of service is provided Conducting site visits, ad hoc inspections and report on findings Reviewing leases, legislations and land registry documents for guidance on legal matters and repairs Manage the initial setting and letting up process of new schemes and overseeing the move in process Manage third party agents for letting transactions Deal with all complaints following the client’s policy in a timely manner Assisting the property managers with the day to day portfolio duties Drive Customer service to ensure better communication with customers is achieved Show less Submit and review weekly, monthly and quarterly reports demonstrating performance and asset management initiatives as required Monitoring of expenditure against the budget and attending client meetings Manage on site members of staff to ensure the best level of service is provided Conducting site visits, ad hoc inspections and report on findings Reviewing leases, legislations and land registry documents for guidance on legal matters and repairs Manage the initial setting… Show more Submit and review weekly, monthly and quarterly reports demonstrating performance and asset management initiatives as required Monitoring of expenditure against the budget and attending client meetings Manage on site members of staff to ensure the best level of service is provided Conducting site visits, ad hoc inspections and report on findings Reviewing leases, legislations and land registry documents for guidance on legal matters and repairs Manage the initial setting and letting up process of new schemes and overseeing the move in process Manage third party agents for letting transactions Deal with all complaints following the client’s policy in a timely manner Assisting the property managers with the day to day portfolio duties Drive Customer service to ensure better communication with customers is achieved Show less



Berkeley Group Plc

• United Kingdom
• Housing and Community Development
• 700 & Above Employee

• Assistant Customer Service Manager

  • May 2018 - Sep 2018

  Liaise and correspond with customer at property handover, through warranty period and beyond Carry out formal inspections to properties at anticipated practical conpletion of build Carry out key handovers and home demonstrations to new home owners Review, investigate and execute issues arising from customer contact, maintaining proper records and communication to all stakeholders within an agreed timescale Gain an understanding of all M&E systems and products installed within the… Show more Liaise and correspond with customer at property handover, through warranty period and beyond Carry out formal inspections to properties at anticipated practical conpletion of build Carry out key handovers and home demonstrations to new home owners Review, investigate and execute issues arising from customer contact, maintaining proper records and communication to all stakeholders within an agreed timescale Gain an understanding of all M&E systems and products installed within the properties To effectively manage all customer expectations and deliver excellent customer service, ensuring defects are dealt with promptly, efficiently and to the satisfaction of the customer and the company

• Customer Service Advisor

  • Nov 2016 - Apr 2018

  Being the fist point of contact for customers during their 2 year warranty period Precisely keeping track of all issues reported on the database Organising works that suit the customer's times and needs and making sure they are closed out in a timely manner Building good relationships with contractors, essential when negotiating times and prices of works Keeping the customer updated at all times by phone and/or email Going above and beyond and exceeding stakeholders'… Show more Being the fist point of contact for customers during their 2 year warranty period Precisely keeping track of all issues reported on the database Organising works that suit the customer's times and needs and making sure they are closed out in a timely manner Building good relationships with contractors, essential when negotiating times and prices of works Keeping the customer updated at all times by phone and/or email Going above and beyond and exceeding stakeholders' expectations so they are keen to choose our product again Raise PO's and keeping accurate track of all the contra charging jobs Answer all customer's queries promptly, direct them to the correct department and handle complaints



Vera Accommodation Ltd

• United Kingdom
• Real Estate

• Property and lettings manager

  • Oct 2015 - Sep 2016

  Reconciling contractor’s invoices and resolving unpaid invoices Chasing tenants for rent arrears Accurately updating administrative files and records Preparing sales invoices & the upkeep of an accurate accounts filing system Ensuring that payments are accurately collocated & entered into systems Supervising junior staff Writing up tenancy agreement contracts

• Customer Service Manager

  • Jun 2015 - Oct 2015

  Presenting a professional and friendly first impression of the agency to all visitors and clients Dealing with correspondence to tenants and landlords Managing all property maintenance issues: delegating repair work to maintenance staff and contractors Negotiating deposits with tenants Managing a database of contractors

• Work Placement

  • Feb 2015 - Mar 2015

  General office administration duties: photocopying, filing etc. Maintaining and organising the company filing system Answering incoming calls in both English and Italian Typing all necessary documents and correspondence as required Running professional errands Pointing out the best features in the property to potential tenants and answering their questions General office administration duties: photocopying, filing etc. Maintaining and organising the company filing system Answering incoming calls in both English and Italian Typing all necessary documents and correspondence as required Running professional errands Pointing out the best features in the property to potential tenants and answering their questions



VTA Venice tourist assistance

• Off board cruise Hostess

  • May 2013 - Oct 2014

  Greeting passengers on arrival and departure at port Checking in cruise passengers Ensuring a smooth check in process from start to finish Organising transfers from cruise ship to the city centre Dealing with queries and complaints Communicating with clients in English, Italian, German and Spanish Greeting passengers on arrival and departure at port Checking in cruise passengers Ensuring a smooth check in process from start to finish Organising transfers from cruise ship to the city centre Dealing with queries and complaints Communicating with clients in English, Italian, German and Spanish