Experience

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• Manufacturing
• 700 & Above Employee
• NA

  • Mar 2018 - Present

Quad/Graphics
• Quality Analyst

  • Jan 2011 - Mar 2018


World Color

• United Kingdom

• Customer Technical Service Rep

  • Aug 2009 - Sep 2010

  >Approved customer color comparing print to virtual proof, customer approvals or to density. > Worked directly with customers upon request for color approvals. >Approved customer color comparing print to virtual proof, customer approvals or to density. > Worked directly with customers upon request for color approvals.



M Real USA Corp

• United States
• Computers and Electronics Manufacturing

• Technical Service Rep. and Manager

  • Mar 2003 - Jan 2009

  > Led, trained, evaluated and directed the Tech. Services team. Consistently met business-area budget and profitability goals by developing /maintaining sales plus technical support. > Provided product performance feedback to the paper mills and sales team. > Audited press conditions and provided recommendations to optimize print-on-paper. > Visited and interacted with many of the leading printers in North America. > Enabled expeditious and fair response to customers by securing required evidence for mills. > Educated end-users and printers on technical aspects of M-real publishing products.

• Process Improvement Supervisor and Technical Customer Service Rep.

  • Jan 2000 - Apr 2003

  Process Improvement Supervisor – Augusta, GA 2001 – 2003 • Reduced unit cost individually and with team support by improving press efficiency. • Implemented procedures to reduce overall paper waste and overall quality. Customer Technical Service Representative – Augusta, GA 2000 – 2001 • Approved gravure and offset customer color. (Catalog and Magazine) • Correlated contract approvals between printer, supplier and customer including color-approvals. Process Improvement Supervisor – Augusta, GA 2001 – 2003 • Reduced unit cost individually and with team support by improving press efficiency. • Implemented procedures to reduce overall paper waste and overall quality. Customer Technical Service Representative – Augusta, GA 2000 – 2001 • Approved gravure and offset customer color. (Catalog and Magazine) • Correlated contract approvals between printer, supplier and customer including color-approvals.

• Quality Director

  • Jan 1999 - Dec 1999

  Maintained quality assurance system / TQM. Implemented material assurance procedures. Maintained quality assurance system / TQM. Implemented material assurance procedures.