Experience

Canada Employment and Immigration Union | Syndicat de l'Emploi et de l'Immigration du Canada
• Canada
• Non-profit Organizations
• 1 - 100 Employee
• IT Manager

  • Oct 2022 - Present


Resolver Inc.

• Canada

• Solutions Consultant

  • Mar 2021 - Jul 2022

  Leveraged expertise in Agile methodology to drive seamless implementation of Governance, Risk and Compliance (GRC) applications. Spearheaded a cross functional team completing 20+ projects over tenure. Worked with stakeholders and key decision makers from a diverse range of companies and VIP clientele to gather requirements and quickly understand business needs with a clear Statement of Work (SOW) as a guide. ✦ Gained consensus on a shared vision of success and ensured alignment on project scope, key benchmarks, and deliverables. ✦ Liasioned between client and internal teams to review work plans and drive project to completion and minimize time to value. Rapidly implemented any change requests. ✦ Developed design alternatives, configured the software, and performed quality assurance (QA). ✦ Innovated and delivered administrator, train the trainer, end-user training sessions, and authored training materials (documents, slide shows, videos, etc.). ✦ Learned 7 applications <15 months) related to diverse verticals including internal audits, general risk management, vendor risk management, IT risk management, and compliance management. ✦ Quickly assimilated new tools including Mavenlink, JIRA, and Confluence.



Wolters Kluwer TeamMate Audit Solutions

• United States
• Software Development
• 100 - 200 Employee

• Implementation and Training Specialist

  • Apr 2014 - Mar 2021

  Traveled worldwide to perform 100+ successful implementations of TeamMate AM, TeamMate+, and TeamMate Analytics software. ✦ Performed configuration, testing, and end-user training. ✦ Used strong communication talents to deliver presentations at the annual TeamMate User Forum (650+ participants). ✦ Managed small to large scale projects, many with extremely aggressive deadlines — consistently delivered within budget, deadline, and scope. Traveled worldwide to perform 100+ successful implementations of TeamMate AM, TeamMate+, and TeamMate Analytics software. ✦ Performed configuration, testing, and end-user training. ✦ Used strong communication talents to deliver presentations at the annual TeamMate User Forum (650+ participants). ✦ Managed small to large scale projects, many with extremely aggressive deadlines — consistently delivered within budget, deadline, and scope.

• Consultant

  • 2012 - 2014


Global Affairs Canada | Affaires mondiales Canada

• Canada
• Government Administration
• 700 & Above Employee

• Information Technology Auditor

  • Jun 2007 - Apr 2012

  Spearheaded major audits on purchase cards, communication devices, IT assets, and additional verticals. Conducted interviews, data analytics, and testing activities. Compiled data and presented results to senior management. Used mentoring skills to train new hires on software and best practices. Spearheaded major audits on purchase cards, communication devices, IT assets, and additional verticals. Conducted interviews, data analytics, and testing activities. Compiled data and presented results to senior management. Used mentoring skills to train new hires on software and best practices.



Natural Resources Canada

• Canada
• Government Administration
• 700 & Above Employee

• Information Technology Specialist, Information Technology Auditor

  • Jan 1997 - Jun 2007

  Led a small team overseeing multiple corporate systems: ccmMercury/ccmEnterprise, Open Text, TeamMate, and Audit Command Language (ACL). Elected as Chair of the Persons with Disabilities Network (PWDAN) directing an 8-member team to promote awareness of various disabilities and help make Natural Resources Canada a workplace of choice for persons with disabilities. Led a small team overseeing multiple corporate systems: ccmMercury/ccmEnterprise, Open Text, TeamMate, and Audit Command Language (ACL). Elected as Chair of the Persons with Disabilities Network (PWDAN) directing an 8-member team to promote awareness of various disabilities and help make Natural Resources Canada a workplace of choice for persons with disabilities.