Experience

Warner Pacific Insurance Services

• United States
• Insurance
• 200 - 300 Employee

• Operations Resource Specialist

  • Apr 2022 - Present

  Currently working closely with Operations Managers, Brokers, Client/Customers and Carriers. I am responsible for supporting various operational functions and sales initiatives on a flexible basis. This includes roles in auditing, new business, case installation, quoting, enhanced service model and/or customer service for small group, large group and level funded business supporting all states in which the company does business. Currently working closely with Operations Managers, Brokers, Client/Customers and Carriers. I am responsible for supporting various operational functions and sales initiatives on a flexible basis. This includes roles in auditing, new business, case installation, quoting, enhanced service model and/or customer service for small group, large group and level funded business supporting all states in which the company does business.



PENNYMAC

• United States
• Financial Services
• 700 & Above Employee

• Title Reviewer- Home Specialist II

  • Jul 2019 - Apr 2022

  -Reviewing legal documents such as: Commitments, affidavits, appraisals, deed transfers, divorce decrees/ marriage certificates, bank lien agreements and bankruptcy filings. -Fully trained in using Encompass -Helped create, manage, and train the offshore team of individuals -Performing routine data entry and validation tasks -Interacting with multiple departments to expedite processing and/or issue resolution -Handling routine calls, emails and/or chat responses -Reviewing and validating loan/ legal documents -Drawing up documents for revised loan estimates/ closing disclosures -Creating current training material as I am in charge of training the CA work site as well as the offshore site in India Show less



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Feb 2012 - Jul 2019

   Consistently provided professional, friendly and engaging service in person and via telephone  Skillfully promoted items on beverage lists  Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently  Helped drive sales goals and achieve monthly quotas  Managed inventory of store location and scheduling of maintenance requirements  Consistently provided professional, friendly and engaging service in person and via telephone  Skillfully promoted items on beverage lists  Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently  Helped drive sales goals and achieve monthly quotas  Managed inventory of store location and scheduling of maintenance requirements



Borders

• Retail
• 700 & Above Employee

• Barista/ Book seller

  • Oct 2011 - Sep 2012

   Excellent customer service capabilities  Experience with promotional selling practices  Excellent customer service capabilities  Experience with promotional selling practices



The Picture Place

• Thousand Oaks, CA

• Intern

  • Apr 2011 - Jun 2011

  -Maintaining a clean store -Ensuring that cliental was taken care of and would upsell photo packages -Maintaining a clean store -Ensuring that cliental was taken care of and would upsell photo packages



Ameci's Pizza

• Cashier/ waitress

  • Jul 2006 - Oct 2010

   Monitored cash drawers and inventory to ensure adequate supply  Politely assisted customers in person and via telephone  Waitressed tables, providing friendly and attentive service  Monitored cash drawers and inventory to ensure adequate supply  Politely assisted customers in person and via telephone  Waitressed tables, providing friendly and attentive service