Experience

The Ōnin Group
• United States
• Staffing and Recruiting
• 100 - 200 Employee
• Selling Branch Manager

  • Jul 2022 - Present


Rossiter & Cummaro Enterprise

• United States
• Health, Wellness & Fitness
• 1 - 100 Employee

• Business Development Executive

  • Oct 2021 - May 2022

  As a Business Development Executive I contributed and took initiative in the development and execution of business plans with the Business Development Director, COO, and CEO to meet sales goals. I worked on researching, developing, and launching three verticals (product lines) creating new revenue streams. Created and designed marketing materials for B2B sales along with my team. Built and maintained relationships with prospective and current clients to understand their needs and improve health outcomes among residents/patients. Day to Day Responsibilities include:• Developed and implemented sales strategies, client service and retention plans, and analyzed sales data to inform and update marketing strategies. • Conducted market research and identified potential clients while working closely with staff across all departments to implement growth strategies.• Managed multiple projects concurrently with various levels of management, staff, and clients to meet deadlines and goals. Show less

• Patient Service Specialist

  • Jun 2021 - Oct 2021

  As a Patient Service Specialist I spoke with patients all of the United States to go over the genetic test they would like to take and help clarify any questions or answer any of their concerns. I made sure all of their medical history was up to date and connected the patients to providers licensed in the state they reside in. I worked on a team to help streamline our skincare products and setting up appointments for patients to speak to the provider to get a prescription.



Dogtopia

• United States
• Consumer Services
• 1 - 100 Employee

• General Manager

  • May 2017 - Aug 2020

  Served as General Operations Manager responsible for leading daily business operations for a dog daycare, boarding, and spa operation. Focused on developing and implementing business development strategies to consistently grow business revenue and exceed sales targets. Implemented practices to drive customer retention, ensure customer satisfaction, and facilitate repeat sales. Developed and executed marketing campaigns and sales strategies to drive business and brand awareness within the community. • Increased annual sales from $285K during first year to $650K annual sales second year and on-track to hit $1M 2020 • Maintained customer satisfaction rate of 94%+ over a 3-year period by promptly addressing and resolving any issues • Managed a staffing team of 18 to 24 employees and maintains a high level of employee retention within the company • Trained and onboard new employees and educates on company best practices and requirements for training courses • Educated employees on safety procedures through bi-weekly safety meetings to reduce any injury and liability issues Show less



Enterprise Rent-A-Car

• United States
• Real Estate

• Management Trainee

  • Jan 2016 - May 2017

  Gained experience as Management Trainee working at multiple Enterprise Rent-a-Car locations across Louisville, KY. Focuses on maintaining positive relationships with the company’s existing accounts while building relationships to generate new business. Resolved any customer complaints professionally to ensure satisfaction. Responded to time sensitive reservations in an efficient manner. • Contributed to increasing customer satisfaction score from 88% to 94%, recognized in the top 5 scores companywide • Maintained service schedules, maintenance histories, car availability, and ensured security of vehicles when not in use • Maximized profits by meeting daily and monthly sales goals while learning all phases of business operations procedures Show less



Total Quality Logistics

• United States
• Truck Transportation
• 700 & Above Employee

• Logistics Account Executive

  • Oct 2014 - Jun 2015

  Served as Account Executive responsible for selling freight to customers and negotiating shipping rates to numerous industries within the United States. Gained relevant experience by completing 6 month sales & logistics training. Performed extensive cold calling daily to secure new clients. Focused on identifying opportunities and implementing best practices to exceed all sales goals. - Handled multiple accounts by building loads and making sure all the information was accurate. - Check the load details when selling a load to make sure all the requirements for the load were going to be met and set up pick up and delivery appointments. - Negotiated rates with trucking carriers and checked the market to see what the rates are. - Dealt with and communicated with customers to make sure all details for the loads are correct and accurate. - Transitioned off of the account into the sales aspect of the job and started selling in month 5 of working here. Show less